Provider profile
Neptune Restoration
Provider snapshot
What this listing says
Central Coast homeowners dealing with water damage that has led to mold, where 24/7 emergency response and same-day arrival from a Marina-based team matters.
Best for
- Monterey County and Central Coast residents who need emergency water damage response with mold remediation handled by the same crew.
- Homeowners who want an owner-operator model where the person who answers the phone also shows up to do the work.
- Commercial properties in Marina, Salinas, or surrounding areas needing after-hours water extraction and structural drying.
- Situations where water damage has already led to mold and you want one company to handle extraction, drying, and remediation together.
About this company
Neptune's Restoration & Reconstruction is a Marina, California restoration company that runs water damage, mold, fire, and sewage jobs across the Central Coast. Alfonso, the owner, handles most jobs personally and is named in the majority of reviews. The company operates 24/7 and claims same-day or same-hour response for emergencies.
Their website mentions thermal imaging, moisture mapping, and HEPA filtration for mold work, along with dehumidification and antimicrobial treatments. They also list lead paint removal, biohazard cleanup, and COVID-19 sanitization. The breadth of services is wide for what appears to be a small, owner-operated outfit. They hold California contractor license #04107137.
Neptune started in 2024, making them a young company. The contact page lists service across Monterey County, San Benito County, Santa Clara County, Santa Cruz County, and cities as far north as San Jose and Gilroy. For a company based in Marina with a small team, that is a large geographic footprint.
4.7 stars across 31 Google reviews is solid, with 29 of those at five stars. The two one-star reviews stand out not just for the complaints themselves but for the owner's responses, which are unusually combative. That tone is worth factoring into your decision.
Services
Service area
Headquartered in Marina, California. Their contact page lists service across Monterey County, San Benito County, Santa Clara County, and Santa Cruz County, including Salinas, Gilroy, Greenfield, Hollister, King City, San Jose, and Soledad. That is a wide area for a small company, so confirm response times for locations far from Marina.
Review consensus
Alfonso is named in at least 20 reviews and consistently praised for fast response, clear explanations, and treating homes with care. Multiple reviewers describe him arriving within one to two hours of the initial call, including early morning emergencies. Jesse is mentioned once alongside Alfonso for fast emergency response. Reviewers highlight that Alfonso explains the process thoroughly, provides detailed estimates with floor plans, and follows up daily. Sue Marvin noted he left the house clean and dry. Ed Martinez called Neptune for a second water disaster at a different property, which is a strong repeat-customer signal. Andy Perlitch praised them for finding a water source a previous contractor missed.
2 found across 31 total reviews at 4.7★. Two complaints tell different stories but share a theme. Tiffany Shumate hired Neptune and was satisfied with the work itself but could not get a receipt for reimbursement after five days of follow-up. She later reported being repeatedly texted by an employee pressuring her to change her review, which she described as harassment. The owner's response called her a "stinky individual," accused her of blackmail, and dismissed the receipt request. Mehrzad Shahi says Alfonso cold-called him through a roofer contact, offered a free inspection, found no issues, then asked for gas money. The owner's response denies a free inspection was ever offered and accuses the reviewer of trying to get free labor. Both complaints involve disputes over money after the service interaction ended, and in both cases the owner's written responses escalated rather than de-escalated.
The owner responds to 100% of negative reviews, but the tone is consistently hostile. Rather than acknowledging the customer's experience or offering resolution, both responses attack the reviewer personally and deny the complaint entirely. This is the opposite of the reputation management pattern most companies follow. It suggests the owner takes criticism personally, which could affect how a future dispute with you would go. The contrast with the positive reviews is stark: when things go well, Alfonso is warm, responsive, and thorough. When things go sideways, the response style shifts dramatically.
Alfonso (owner — overwhelmingly positive in 20+ reviews; named in both negative reviews as the person involved). Jesse (technician — positive, mentioned once alongside Alfonso for emergency response).
When the job goes well, Neptune delivers fast, personal service that most reviewers rave about. Alfonso is clearly skilled and responsive. The risk is what happens when something goes wrong. The two negative reviews suggest that billing disputes and post-job communication are weak spots, and the owner's combative responses to criticism raise a flag. Ask for written estimates and receipts before work begins. Confirm the scope and pricing in writing. If you are in the Central Coast and need fast water or mold work, Neptune is worth considering, but protect yourself with documentation.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. Get an independent mold assessment before or after their work to confirm the scope and completion.
- The owner's responses to negative reviews are aggressive and personal. One response called a customer a "stinky individual" and accused them of blackmail. Another accused a reviewer of slander and fabrication. This matters because it tells you how disputes may be handled if something goes wrong on your job.
- One reviewer reported being repeatedly texted to change their review rating, describing it as harassment. The owner did not deny this in the response.
- The service area spans from Marina to San Jose, covering four counties. Confirm actual response time for your location before booking, especially for emergencies.
- The company has only been operating since 2024. The track record is short, even though the reviews are mostly positive.