Provider profile
SERVPRO of Wilshire Center
Provider snapshot
What this listing says
Wilshire Center and Koreatown property owners dealing with mold after water damage who want a single franchise team to handle remediation, drying, and reconstruction under one roof.
Best for
- Koreatown and Wilshire Center residents who need mold remediation tied to an active water damage situation.
- Property owners who want one company to handle water extraction, mold removal, and reconstruction as a single project.
- Commercial tenants or landlords in dense LA buildings needing 24/7 emergency response for water or mold events.
About this company
SERVPRO of Wilshire Center is a franchise operation on Wilshire Blvd in Los Angeles, serving the Koreatown and Wilshire Center neighborhoods. Owners Jeffrey W. and Christopher R. Jones run it as a family business. Mold remediation is one piece of a broader restoration menu that includes water damage, fire damage, storm recovery, and construction. They handle both testing and remediation on mold jobs.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and restoration. They also offer post-remediation testing. Nothing on the site distinguishes their mold approach from standard SERVPRO franchise procedures. The real differentiator is the breadth of services — if mold stems from a water event, they can handle extraction, drying, mold work, and rebuild without bringing in separate contractors.
Services
Service area
Based on Wilshire Blvd in Los Angeles, serving the Wilshire Center and Koreatown neighborhoods. Reviews confirm jobs in La Mirada, Gardena, North Hollywood, Burbank, and properties affected by the Palisades and Mountain fires. Confirm response times for locations outside the immediate Koreatown area.
Review consensus
Julia stands out across multiple reviews as a crew lead who keeps teams organized, communicates clearly, and handles personal belongings with care. Javier earned praise for making homeowners feel safe during interior cleanups and answering questions knowledgeably. Carla is mentioned repeatedly for meticulous itemizing during packout jobs. Chris and Jeff Jones, the owners, get credit for prompt responses, detailed explanations of the remediation process, and same-day availability. Nicole in the office is noted for easing anxious callers. Zack drew praise for driving to La Mirada same-day and explaining the process in detail. Several reviewers highlight clear communication about what work would be done and why.
0 found across 24 total reviews at 4.9★. No negative reviews found in the last 18 months. With only 24 total reviews, the absence of complaints is notable but not statistically meaningful.
Most of the recent review volume clusters around fire and smoke damage jobs from the 2025 LA-area fires (Eaton, Mountain, Palisades). This surge of fire-related work makes it hard to gauge their mold-specific track record from reviews alone. The reviewers who mention specific staff consistently name Julia, Carla, and Javier — suggesting a stable core crew rather than rotating subcontractors.
Julia (crew lead — praised repeatedly for knowledge, organization, and respectful handling of belongings). Javier (technician — praised for making homeowners feel safe and knowledgeable answers). Carla (office/packout — praised for meticulous itemizing and patience). Chris Jones (owner — praised for prompt responses and helpful guidance). Jeff Jones (owner — praised for walking clients through the process and prompt responses). Nicole (office — praised for pleasant demeanor and easing anxious callers). Zack (technician — praised for same-day response and detailed explanations). Jonathan (technician — praised for patience). Jaime (technician — praised as good worker). Miguel (technician — praised as good worker). Nikki (staff — thanked for fire recovery help). Julian (technician — praised for going above and beyond during fire recovery).
Every review in the set is five stars, and reviewers consistently name the same handful of staff — Julia, Javier, Carla — which suggests a stable team rather than a revolving door. But the review volume is thin and skews heavily toward fire/water work. If you are hiring them for mold specifically, ask to speak with Chris or Jeff Jones directly about their mold remediation experience, and get an independent mold test before and after the work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Get an independent mold assessment before signing a remediation contract.
- This is a SERVPRO franchise, not an independent mold specialist. Their mold process follows SERVPRO's corporate playbook. If you need someone who focuses exclusively on mold, this may not be the right fit.
- With only 24 Google reviews, the sample is small. The 4.9 rating looks strong, but there is not enough volume to draw firm conclusions about consistency.
- Their listed service area includes Koreatown and Los Angeles broadly, but reviews show jobs as far as La Mirada and the Palisades. Confirm response times for your specific location.