Provider profile
SERVPRO of Westlake
Provider snapshot
What this listing says
Westlake and central Los Angeles homeowners or property managers dealing with mold tied to water damage, where same-day response and bilingual (Spanish) communication matter.
Best for
- Westlake, downtown LA, and Santa Monica homeowners who need mold remediation tied to a water loss event and want one company to handle extraction through rebuild.
- Property managers with multi-unit buildings — multiple reviewers describe Dan and Jesse coordinating across units and working with insurance adjusters on-site.
- Spanish-speaking homeowners — at least one reviewer left feedback in Spanish, and the franchise serves a heavily bilingual neighborhood.
- Buyers who want contents packed out, inventoried, and stored off-site during remediation rather than left in the work zone.
- Anyone whose insurance company assigned a SERVPRO franchise — this location has a track record of coordinating directly with adjusters to move claims forward.
About this company
SERVPRO of Westlake is a nationally franchised restoration company based on Venice Boulevard in the Westlake neighborhood of Los Angeles. Owner Sam Cohen grew up in the community and still runs the operation. The franchise handles the full water-to-mold pipeline: emergency water extraction, drying, mold testing, remediation, and reconstruction — all under one roof.
On the mold side, the website describes containment setup, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also run a contents packout operation with a climate-controlled storage facility and digital inventory tracking. The crew handles sewage cleanup, fire damage, biohazard work, and air duct cleaning. They reference IICRC training at SERVPRO's corporate facility.
Sam Cohen has ties to the Los Angeles Fire Department and the American Red Cross through SERVPRO's national disaster-giving program. He distributes roughly 100 turkeys to local families each Thanksgiving. Multiple reviews mention the franchise serving property managers with multi-unit buildings, suggesting commercial and multi-family experience beyond single-family residential.
4.9 stars across 76 Google reviews is an unusually strong rating for a restoration company. Not a single review in the scraped set falls below 5 stars in the last 18 months. For a franchise operation that handles high-stress emergency work, that consistency stands out.
Services
Service area
SERVPRO of Westlake is headquartered at 1022 Venice Blvd in the Westlake neighborhood of Los Angeles, CA. Reviews confirm jobs in Santa Monica, Sherman Oaks, and the greater central Los Angeles area. The Google listing shows only "Westlake, CA" as the service area, so confirm coverage for locations outside the immediate neighborhood.
Review consensus
Jesse Aguilar is the most frequently named employee, appearing in at least 15 reviews. Reviewers describe him as the project manager who handles on-site coordination, communicates proactively, and shows up on time. Dan is the second most-cited name, praised for responsiveness, insurance coordination, and explaining options without overselling. One property manager (Victoria Van Trees, Local Guide, 16 reviews) noted Dan did not push unnecessary services. Josh and Brandon also appear in positive reviews for field work. Reviewers consistently highlight same-day or next-day response, clear communication via text with photos, and clean job sites. Eric Cho specifically noted getting a clearance report on the first try. Multiple property managers describe repeat engagements with this franchise.
0 found across 76 total reviews at 4.9★. (0 found across 76 total reviews at 4.9★) No negative reviews exist in the recent window. There are no complaint patterns, named staff issues, or recurring problems to report.
The review profile skews toward property managers and repeat commercial clients. Several reviews reference insurance-driven referrals, suggesting this franchise benefits from carrier relationships that funnel claims their way. The named staff — Jesse and Dan — appear across years of reviews, indicating low turnover in key roles. That stability is uncommon in restoration and likely contributes to the consistent ratings.
Jesse Aguilar (project manager — praised in 15+ reviews for responsiveness, communication, and professionalism). Dan (operations/sales — praised for insurance coordination, honest scoping, and fast response). Josh (field crew — praised for mold remediation work). Brandon (field crew — praised for punctuality). Alex (field crew — praised for water damage work). Oscar (field crew — praised for responsiveness). Isaac (field crew — praised for professionalism and communication). Jason (coordination — mentioned in restoration coordination).
Ask for Jesse Aguilar as your project manager — he has the longest and most consistent track record in the reviews. Because this company tests and remediates mold, get an independent mold test before signing a remediation contract, or at minimum hire a separate inspector for the post-remediation clearance test. Request a written scope of work with line-item pricing before demolition begins.
Keep in mind
- SERVPRO of Westlake does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Consider getting an independent test before or after their work.
- This is a franchise location. The national SERVPRO brand sets training and process standards, but Sam Cohen's local team does the actual work. Quality depends on this specific franchise, not the brand overall.
- The service area listed on Google is just "Westlake, CA," but reviews come from Santa Monica, Sherman Oaks, and Panama City. Confirm they serve your neighborhood and clarify travel charges before booking.
- With zero negative reviews in the last 18 months, there is no complaint data to assess. That is unusual — it could reflect genuinely strong operations, or it could mean dissatisfied customers simply did not post. Ask for references from recent mold jobs specifically.