Provider profile
PuroClean of Victor Heights
Provider snapshot
What this listing says
Victor Heights and central LA homeowners dealing with water or fire damage who want a PuroClean franchise location with a deep bench of named technicians and 24/7 emergency response.
Best for
- Homeowners in Victor Heights, Echo Park, or Chinatown dealing with water damage from pipe bursts or storms who need same-day emergency response.
- LA property owners recovering from fire or smoke damage who want a crew that handles pack-outs, deodorization, and reconstruction coordination.
- Commercial property managers needing water extraction and drying after a flood, with insurance documentation support.
- Condo owners in central LA with mold growth after a leak who want a single company to handle testing and remediation, provided they understand the conflict of interest.
About this company
PuroClean of Victor Heights is a PuroClean franchise in the Victor Heights neighborhood of Los Angeles, near Chinatown and Echo Park. Owner Charles Omajuwa runs the operation out of a suite at 1301 W 2nd Street. They handle water damage, fire and smoke restoration, mold removal, and biohazard cleanup for both residential and commercial properties.
The website mentions thermal imaging, moisture meters, dehumidifiers, hydroxyl generators, and HEPA air scrubbers. They do smoke deodorization with thermal fogging and ozone treatments. They also offer pack-out and contents cleaning, board-up services, and sewage backup cleanup. For mold, they do both testing and remediation under the same roof, which is worth knowing before you hire them.
The team listed on the website includes Onome Diebiru as a restoration technician and Jennifer Brenner as finance director handling customer service. Reviews name a much larger crew: Victor, Cris, Irving, William, Reza, Jacob, Lisa (office manager), Tony, Marcelo, Juan Carlos, and others. The franchise holds IICRC and EPA Lead-Safe credentials.
4.8 stars across 71 Google reviews is strong. The vast majority of reviewers describe responsive communication and careful technicians. Only one negative review appeared in the last 18 months, and that was during the January 2025 Eaton fire surge when the company was handling high volume.
Services
Service area
PuroClean of Victor Heights is headquartered in the Victor Heights neighborhood of Los Angeles at 1301 W 2nd Street. The website lists only Los Angeles as a service area without specifying neighborhoods or a service radius. Reviews mention work in Rustic Canyon and central LA locations.
Review consensus
Victor appears in more reviews than anyone else, praised for pack-outs, inspections, and hands-on work. Cris draws repeat mentions for water remediation knowledge and reconstruction. Irving earned high marks for overseeing a post-fire remediation project in Rustic Canyon. Lisa, the office manager, gets named for coordination and follow-through. William led smoke mitigation projects. Reza impressed a FedEx store manager with clear process explanations and follow-up. Jacob earned a repeat customer. Reviewers consistently highlight two things: technicians who explain each step of the process, and responsiveness when emergencies hit.
1 found across 71 total reviews at 4.8★. Teresa Fan described a fire restoration job after the January 2025 Eaton fire where PuroClean scheduled work windows, then did not show up while she waited at an unsafe house. She reported calling repeatedly for updates because the company did not follow through on promised callbacks. Her insurance adjuster reportedly confirmed a pattern of delays and blame-shifting across multiple households. The owner responded 13 days later with a template apology that did not address the scheduling failures or communication gaps.
The single negative review came during the January 2025 LA wildfire surge, when restoration companies across the region were overwhelmed. The complaint centers on communication failures rather than work quality. The owner's response was generic, which contrasts with the personalized service most reviewers describe. This suggests the franchise may struggle with communication when demand spikes beyond their crew capacity.
Victor (technician — praised in 10+ reviews for packouts, inspections, and field work). Cris/Chris (technician — praised for water remediation, teardowns, and reconstruction). Irving (project lead — praised for post-fire remediation oversight). Lisa (office manager — praised for coordination and communication). William (project leader — praised for smoke mitigation). Jacob (technician — praised by repeat customer). Reza/Raza (technician — praised for process explanation and follow-up). Tony (supervisor — praised for packout team management). Marcelo/Marco (technician — praised for equipment knowledge). Juan Carlos (technician — praised for thoroughness and attention to detail). Omar/Umar/Oumar (technician — praised in several reviews). Roberto/Robert (technician — praised for assessments). Emil Guevara (technician — praised once). Luciano (technician — praised once). Armando (technician — praised once). Frankie (technician — praised once). Jonathan (technician — praised once). Miguel (technician — praised once). Charles Omajuwa (owner — mentioned on website and in one review for mold guidance).
This franchise has a large crew with many individually named technicians who earn praise for clear communication and careful work. Ask for Victor or Cris if you can. Watch for communication gaps during high-demand periods, and if callbacks are not returned within a day, escalate to Lisa in the office directly.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Get an independent test if you want a second opinion on scope.
- One reviewer during the January 2025 Eaton fire described repeated scheduling no-shows, unanswered callbacks, and blame-shifting to the insurance company. The owner responded with a generic apology rather than addressing the specifics. This was during a regional disaster surge, but the communication breakdown is worth watching for.
- The website lists only Los Angeles as a service area with no specific neighborhoods or radius. Ask them to confirm they cover your exact location before scheduling.
- This is a franchise. The national PuroClean brand sets standards, but the local owner and crew determine your actual experience. The team you get matters more than the brand name.