Provider profile
SERVPRO of Southeast Long Beach/Belmont Shores
Provider snapshot
What this listing says
Long Beach and Belmont Shore homeowners who want a family-run SERVPRO franchise that handles water damage, mold, and insurance coordination under one roof.
Best for
- Long Beach and Belmont Shore homeowners dealing with water damage that has led to mold growth.
- Condo owners who need a team willing to coordinate with HOAs and navigate insurance claims on their behalf.
- Homeowners who prefer working directly with the business owner rather than rotating technicians from a large operation.
- Commercial property managers in southeast Long Beach needing same-day emergency water or mold response.
- Landlords managing rental properties who need fast turnaround to minimize tenant displacement.
About this company
SERVPRO of Southeast Long Beach/Belmont Shores is a family-run franchise on East Anaheim Street in Long Beach, owned and operated by Jack and Annette Ruiz. Their son Christian and daughter Jacklyn handle most field work. The Ruiz family has run this franchise since 2004, and reviewers regularly describe working with three or four family members on a single job.
Mold remediation here follows the water damage trail. The franchise handles containment, air filtration with HEPA vacuums and air scrubbers, removal of mold-infested materials like drywall and carpet, and antimicrobial treatment. They also do mold inspections and sampling on-site. One reviewer noted the team used thick plastic sheeting and air purifiers to block off affected areas, allowing a family with children to stay in the home during the work.
The franchise runs lean. Most jobs involve Jack coordinating and quoting while Christian and Jacklyn do the hands-on demolition and remediation. Multiple reviewers mention jobs completed in under a week from first call. Beyond mold, they handle water damage, fire and smoke cleanup, biohazard work, sewage, storm damage, and contents packout with off-site storage.
5.0 stars across 100 Google reviews is rare for any restoration company. Zero negative reviews in the last 18 months. Reviewers from Long Beach, Cypress, and Pasadena all describe the same pattern: fast response, clear explanations of the process, and follow-through on insurance paperwork even after final payment.
Services
Service area
Based at 3842 E Anaheim St in Long Beach, California. Primary service area covers Long Beach and Belmont Shore. Reviews confirm jobs completed in Cypress and Pasadena, suggesting willingness to travel within the greater Los Angeles area for certain projects.
Review consensus
Jack Ruiz draws the most mentions across the 100 reviews. Reviewers describe him as the first point of contact who explains the process, provides detailed estimates, and stays involved through insurance coordination. Christian and Jacklyn handle field work and get praised for demo quality, clear step-by-step explanations during the job, and follow-up communication. Ellen Foote specifically noted Jacklyn gave progress updates every half hour during mold demo. Megan Michelle credited the team with completing a fridge-leak mold job in under a week. Dorian Sulc highlighted that the team sent 325 photos within 10 minutes after final payment and continued helping with insurance documentation. Harsangat K noted the team honestly told them remediation was not needed after testing.
0 found across 100 total reviews at 5.0★. No 1-star reviews exist in the last 18 months. With 100 total reviews at a 5.0 rating, this franchise has no recorded negative feedback in the recent window.
The family-run structure is the defining pattern. Reviewers consistently name the same three people: Jack, Christian, and Jacklyn. This creates a high-trust, high-accountability dynamic where the business owner is personally on every job. The risk is capacity. If Jack or a family member is unavailable, there is no deep bench. Multiple reviews from March 2024 cluster together with generic praise, which could reflect a review solicitation push, though none raise credibility red flags individually.
Jack Ruiz (owner, primary contact and coordinator — consistently praised), Christian (field technician, Jack's son — praised for careful demo work and clear explanations), Jacklyn/Jackie/Jaclyn (field technician, Jack's daughter — praised for detailed demo, equipment setup, and frequent updates), Annette (co-owner, Jack's wife — mentioned in a few reviews as part of the team)
This is a small family operation running under a national brand name. The 5.0 rating across 100 reviews with zero recent negatives is unusually strong. Ask for Jack directly when you call, confirm whether they will do the mold testing or recommend a third party, and get the scope of work in writing before demo starts.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before or after their assessment.
- This is a SERVPRO franchise, so their website uses corporate boilerplate language. The actual service comes from the Ruiz family team, not a large national workforce.
- The crew is small. Jack, Christian, and Jacklyn handle most jobs. If multiple large jobs overlap, scheduling could tighten.
- Their listed service area covers Long Beach and Belmont Shore. Reviews show they have taken jobs in Cypress and Pasadena, but their core territory is compact.
- At least one reviewer noted the team honestly told them remediation was not needed after testing. That is encouraging, but it is one data point.