Provider profile
SERVPRO of Lancaster and Palmdale South
Provider snapshot
What this listing says
Lancaster and Palmdale homeowners who need mold remediation tied to water damage handled end-to-end, from dryout through reconstruction, by a SERVPRO franchise with a 4.8-star track record across 75 reviews.
Best for
- Lancaster and Palmdale residents dealing with mold growth after a water leak, pipe burst, or flood who want one company from extraction through rebuild.
- Homeowners whose insurance claim needs coordination, since multiple reviewers credit the team with handling adjuster negotiations directly.
- Commercial property owners in the Antelope Valley who need mold or water damage work done quickly to minimize business downtime.
- Antelope Valley homeowners who want a single contractor for the full restoration cycle rather than hiring separate remediation and construction crews.
About this company
SERVPRO of Lancaster and Palmdale South is a locally owned franchise in Lancaster, California, operating under the national SERVPRO brand. They hold General Contractor License 972615, which means they handle not just mold remediation and water damage cleanup but also the reconstruction that follows. David Garibay and Kyle Carlson run the operation.
The water-to-mold pipeline is the standout here. Most mold jobs in the Antelope Valley start as water damage, and this franchise handles the entire sequence: emergency water extraction, dryout, mold remediation using containment and air scrubbers with HEPA filtration, antimicrobial treatment, and then drywall/flooring reconstruction. Their mold page describes containment procedures, air filtration, and antifungal treatments. They also do contents packout and storage through a separate facility.
SERVPRO as a brand has existed since 1967, though this is an independently owned franchise. The team has expanded through wildfire response work, including the Eaton Fire in early 2025, where they sent crews to Altadena for smoke and ash remediation. Multiple reviewers mention the franchise traveling well outside its usual service area for disaster response.
4.8 stars across 75 Google reviews is a strong rating, especially given that the only 1-star review came from an account with no other reviews and no review text. The owner responded but could not locate the reviewer in their system.
Services
Service area
Headquartered in Lancaster, California, at 42156 10th Street West. Serves Lancaster, Palmdale, Quartz Hill, Rosamond, Acton, Agua Dulce, Hi Vista, and surrounding Antelope Valley communities. The franchise has also traveled to Altadena and Santa Clarita for disaster response, though those are outside the standard coverage area.
Review consensus
David Garibay gets the most mentions by name, with reviewers consistently highlighting his responsiveness, willingness to explain the process, and personal involvement in projects. Kyle Carlson draws praise for construction oversight and communication. Rico Silva is repeatedly credited as a strong project manager who explains everything upfront and stays accessible. Tony and Richard are called out as an effective field team, especially during post-fire cleanups in Altadena. Joanna Ortiz earns multiple mentions for project management, insurance coordination, and follow-through. Several reviewers describe the team as honest about what work is actually needed, with one noting technicians declined to charge for unnecessary repairs after a mold inspection.
1 found across 75 total reviews at 4.8★. The sole recent 1-star review from Jose Luis Jarquin (January 2025) contains no text. The reviewer has zero other Google reviews. The owner responded within a week, stating they could not find the reviewer in their system and asking for more information. Without any detail about what went wrong, this review provides no actionable complaint data.
The overwhelmingly positive review pattern reflects a franchise where the owners (David and Kyle) stay personally involved in jobs rather than delegating entirely to field crews. Multiple reviewers across different years mention David by name as their primary point of contact, which is unusual for a restoration company of this size. The 2025 Eaton Fire response also generated a cluster of positive reviews from outside the usual service area, boosting the total count.
David Garibay (owner/project manager — positive across many reviews). Kyle Carlson (owner/construction — positive). Rico Silva (project manager — positive, multiple reviews). Tony (field technician — positive, Altadena fire response). Richard (field technician — positive, paired with Tony). Joanna Ortiz (project manager — positive, multiple reviews). Monica (packout team — positive). Sammy (field crew — positive). Giselle (project coordinator — positive). Elijah (communications — positive). Sarah Rodrigues (team member — positive). Andy (field crew — positive). Monique (team member — positive).
With 74 out of 75 reviews at 4 or 5 stars, and the single 1-star coming from an unverifiable account with no text, this franchise has an unusually clean review record. Ask for David or Kyle directly if your project involves mold after water damage. Get an independent mold test before signing a remediation contract, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Consider getting an independent mold assessment before committing to remediation work.
- This is a franchise, not an independent local company. The SERVPRO brand provides training and systems, but quality depends on the local owner-operators. Some reviewers noted the company outsources labor for certain jobs.
- Most of the review volume relates to water damage and fire restoration, not mold-specific work. Only a handful of reviews mention mold directly.
- Their listed service area stretches from Lancaster to Acton and Agua Dulce. Confirm availability and response times for locations at the edges of that range.