Provider profile
Renew Restoration
Provider snapshot
What this listing says
Lancaster and Antelope Valley homeowners dealing with water damage that has led to mold, who want a veteran-owned restoration company that handles both remediation and insurance claims in-house.
Best for
- Lancaster, Palmdale, and Antelope Valley homeowners who need mold remediation tied to water damage and want one company to handle both.
- Property owners who want help navigating insurance claims -- Renew bills insurers directly and documents damage for claim support.
- Homeowners with older slab-foundation homes where hidden leaks and moisture behind walls require thermal imaging to locate.
- Spanish-speaking households who need bilingual communication throughout a restoration project.
- Commercial property owners in the Antelope Valley and San Fernando Valley who need after-hours emergency response.
About this company
Renew Restoration is a veteran-owned restoration company headquartered in Lancaster, California, with a second office in Palmdale. They've been in business since 2012 and hold California contractor license #1018262. Owner Eric A. runs the operation with General Manager Arnie M., and the company carries IICRC certification, BBB A+ accreditation, and Restoration Industry Association membership. Their bilingual team speaks both English and Spanish.
What stands out is their full-cycle approach: they handle water damage mitigation, mold remediation, fire restoration, and the rebuild under one roof. Their mold work includes containment, negative air, and air scrubber setups. They use thermal imaging cameras to find hidden moisture behind walls and under slab foundations, which matters in Lancaster's older housing stock. They also do biohazard and sewage cleanup. The insurance claims advocacy is a genuine differentiator -- they bill insurers directly and help document damage to support claims, which multiple reviewers confirm saved them money and hassle.
Eric built the company on relationships with local property managers, plumbers, and insurance adjusters across the Antelope Valley. Several reviews mention being referred by plumbers or other contractors, and at least one contractor (a plumber) left a review praising their communication. The company targets a 60-minute on-site response window for emergencies.
4.9 stars across 75 Google reviews is notably strong, especially with zero reviews at 3 stars or below in the last 18 months. The review volume is moderate rather than large, but the consistency is unusual -- almost no company in restoration maintains this rating without at least a few recent complaints.
Services
Service area
Headquartered in Lancaster, California, with a second office in Palmdale. They serve the Antelope Valley, Santa Clarita Valley, and San Fernando Valley, listing specific cities including Canyon Country, Castaic, Chatsworth, Granada Hills, Northridge, North Hills, Porter Ranch, Van Nuys, Newhall, Pasadena, Altadena, Burbank, Glendale, La Canada Flintridge, and Los Angeles. The southern end of that range is 60+ miles from their Lancaster base, so response times likely vary.
Review consensus
Eric (owner) appears in nearly every review and draws praise for hands-on involvement, showing up personally to inspect work and sign off on finished jobs. Arnie (general manager) is the second most mentioned name, praised for communication at all hours, detailed reporting to insurance, and care with belongings during pack-outs. Juan gets repeated praise for quality of restoration work. Junior, Marco, and Mau are named by recent reviewers for courteous, efficient mitigation work. Keith is praised for professionalism and ethical conduct. Multiple reviewers specifically credit the team with saving them money by navigating insurance claims and, in one case, preventing unnecessary work that a competitor had recommended.
0 found across 75 total reviews at 4.9★. 0 found across 75 total reviews at 4.9 stars. There are no 1-star reviews in the entire review history visible in this data set, and no reviews at 3 stars or below in the last 18 months. The two 4-star reviews contain no substantive complaints -- one is garbled text and the other simply says the team was nice.
The owner-operator model drives this company's review profile. Eric personally inspects jobs, handles insurance negotiations, and follows up with clients. Reviewers consistently describe the same experience -- fast response, Eric on site, a named crew member managing the project, regular updates, and insurance handled. This consistency suggests a tight operation where the owner controls quality directly rather than delegating to disconnected field crews. The risk is that this model depends heavily on Eric's personal bandwidth, which could strain as the company grows.
Eric (owner -- overwhelmingly positive, named in nearly every review for hands-on management and insurance expertise). Arnie (general manager -- positive, praised for communication, detailed reporting, and pack-out care). Juan (crew/restoration -- positive, praised for quality work). Junior (crew/mitigation -- positive, praised for drying process and reporting). Marco (crew/mitigation -- positive, praised for leak detection and efficient work, sometimes works with family members). Mau (crew -- positive, praised for treating clients like family). Keith (crew -- positive, praised for professionalism and ethical behavior). Josue (craftsman/rebuild -- positive, praised for high-quality remodel work). Chris (crew -- positive). Jose (crew -- positive). John (crew -- positive). Esvin (crew -- positive). Donald (crew -- positive).
This is a small, owner-run operation where Eric stays involved in every job. If you are in the Antelope Valley and need water or mold work with insurance claim support, ask for Eric's direct assessment up front. Because they do both testing and remediation, get an independent mold test to keep them honest -- but the review record suggests a company that has consistently delivered for over a decade.
Keep in mind
- Renew does both mold testing and mold remediation. This creates a conflict of interest -- the same company that tells you how much mold you have is the one that profits from removing it. Ask for their inspection results and get a second opinion from an independent testing lab before committing to remediation.
- Their service area claims stretch from Lancaster down through Los Angeles, Pasadena, Glendale, and Altadena. That is a wide geographic spread from the high desert to the LA basin. If you are on the southern end of that range, confirm their actual response time before booking.
- They handle everything from mitigation to rebuild in-house, which is convenient but means you are relying on one company for quality control across demolition, remediation, drywall, tile, and painting. Ask to see before-and-after photos of finished rebuild work.
- With 75 reviews and no negatives in recent history, the review profile is unusually clean. Small businesses sometimes solicit reviews from satisfied clients more actively than larger ones. The reviews themselves are detailed and specific, which is a good sign, but keep your own expectations grounded in a written scope of work.