Provider profile
A. Andrews & Sons Cleaning & Restoration
Provider snapshot
What this listing says
Lake Elsinore homeowners who want one team handling water damage, mold removal, and reconstruction under a single family-run operation that has served Riverside County since 1974.
Best for
- Lake Elsinore, Wildomar, Murrieta, or Temecula homeowners dealing with water damage that may have caused mold growth and needs a single team from mitigation through rebuild.
- Insurance-claim situations where you want the restoration company to handle adjuster coordination, documentation, and reconstruction without bringing in separate contractors.
- Homeowners who want to talk directly to the owner throughout the project rather than being routed through a dispatcher or project manager.
- Commercial properties in the Menifee-to-Corona corridor that need restoration or recurring cleaning services with flexible scheduling.
About this company
A. Andrews & Sons is a family-owned restoration company based in Lake Elsinore, California, that handles water damage, mold remediation, fire restoration, and full reconstruction with one in-house team. Founded in 1974 by Andrew and Patricia Sinay, the business is now run by their son Matthew Sinay, who took over in 2012.
The standout here is scope. They carry IICRC certifications in water damage restoration, applied structural drying, applied microbial remediation, fire and smoke restoration, odor control, and carpet cleaning. They do their own leak detection with thermal cameras and moisture meters, perform mold testing, handle the remediation, and then rebuild whatever walls or flooring had to come out. They also do carpet, tile, hardwood, stone, and upholstery cleaning as standalone services. They coordinate directly with insurance companies and offer financing through HFS Financial.
Matthew Sinay still answers the phone and stays involved in projects directly. The company advertises bilingual English-Spanish support and 24/7 emergency availability. Multiple reviewers confirm same-day response and direct owner communication throughout their projects.
With a 4.9 rating across 249 Google reviews, this is an unusually strong score for a restoration company at this volume. Most of the praise centers on Matt's communication style and the team's follow-through on multi-stage projects involving water damage and reconstruction.
Services
Service area
Headquartered in Lake Elsinore, California at 19651 Grand Ave. They list dedicated service area pages for Lake Elsinore, Wildomar, Murrieta, Temecula, and Menifee. The homepage also lists Perris, Winchester, Hemet, San Jacinto, Riverside, and Corona, covering a broad swath of western Riverside County.
Review consensus
Matt Sinay is named in over a dozen positive reviews for same-day visits, honest damage assessments, and steady communication from first call through final walkthrough. Reviewers repeatedly mention that he does not push unnecessary work. James is praised by name for carpet cleaning quality and punctuality by repeat customers like Tramica Silagan and Yasunari Anaya. Multiple reviewers highlight the single-team approach for water damage through reconstruction, with several noting the company worked directly with their insurance to handle claims. Kim Gladden, who manages three medical offices, reports consistent quality across repeat commercial jobs.
3 found across 249 total reviews at 4.9★. Rania Georgei hired them for floor polishing at a commercial space. The technician used what the reviewer calls expired material, and after four days of attempted fixes the floor looked worse. The owner's response states the floors were 30 years old and needed replacing, that no money was charged, and that work was done over the holidays when the store was closed. The disagreement over whether the damage was pre-existing or caused by the service remains unresolved. Linda Joy Crutcher paid $150 for carpet cleaning and says James returned three times without fixing the stains, leaving the carpet greasier after one attempt. The owner's response says the stains are permanent carpet damage. Mark Scheble says he was sent review requests for a service he never received; the owner says carpet cleaning and tile work was done several years ago.
The cleaning-related complaints share a structure: the customer is unsatisfied, the company returns multiple times, and the resolution is that the material (floor or carpet) needs replacing rather than cleaning. The owner responds to every negative review at length with specific details and offers refunds, but the tone sometimes reads as defensive rather than conciliatory. The 3-star review from Amy Koo drew a response saying no customer by that name exists in their records. At 100% response rate on negatives, the company is clearly managing its reputation actively, and the responses are personalized rather than templated.
Matt/Matthew Sinay (owner — overwhelmingly positive, named in 12+ reviews for communication, honesty, and same-day response; named in 1 negative for tone during a floor damage dispute). James (floor cleaner/carpet tech — positive from Yasunari Anaya and Tramica Silagan for punctuality and results; negative from Linda Joy Crutcher for repeated failed carpet cleaning attempts).
For water damage, fire restoration, or mold work, this company has a strong track record and the owner's direct involvement is a genuine differentiator. For standalone cleaning jobs, ask about their satisfaction guarantee and refund policy upfront. Request Matt specifically if you want the owner managing your project.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Consider getting an independent mold inspection before or after their work to confirm the scope.
- Their cleaning services (carpet, tile, floor polishing) have drawn the sharpest complaints. Two separate 1-star reviews describe repeated return visits for cleaning jobs that never met expectations, with the company ultimately saying the surfaces needed replacing rather than cleaning.
- The owner responses on negative reviews are detailed and engaged but sometimes dismissive of the customer's perspective. Matt tends to frame unresolvable issues as material limitations rather than service shortcomings.
- Their service area spans 11 cities from Lake Elsinore to Corona and Riverside. Confirm response times for locations at the edges of that range, particularly for non-emergency work.