Provider profile
24/7 Restoration
Provider snapshot
What this listing says
Orange County homeowners dealing with water damage or mold who want one company to handle dryout, remediation, and reconstruction under the same roof.
Best for
- Orange County homeowners with water damage or mold who want dryout through reconstruction handled by one company.
- Insurance claimants who want the restoration company to document damage and coordinate directly with their adjuster.
About this company
24/7 Restoration operates out of Laguna Hills and covers Orange County. They are the restoration arm of Epic Interiors & Construction, which means the same company that dries out your water damage and removes your mold can also rebuild whatever got torn out. That end-to-end capability is their main differentiator.
Their website claims 25+ years of water damage experience and 2,500+ Orange County properties restored. All technicians hold IICRC credentials (firm #214946). They offer free inspections, work with all insurance carriers, and bill insurance directly. They also offer monthly payment plans for out-of-pocket customers. Multiple reviewers specifically noted the company talked them out of unnecessary work or gave honest assessments that saved money.
Services
Service area
Headquartered in Laguna Hills, California. They claim to serve all of Orange County, listing 45+ cities from Anaheim and Brea in the north to San Clemente and Dana Point in the south. Review evidence confirms jobs in Irvine, Mission Viejo, Laguna Beach, Newport Beach, Huntington Beach, Aliso Viejo, Lake Forest, and other south Orange County cities.
Review consensus
Kelly Rogers is the most frequently named person across reviews. Reviewers describe him as responsive, honest with assessments, and willing to tell homeowners when work is unnecessary. Russ draws praise for explaining the drying process clearly and showing up daily to check moisture readings. Eddy is highlighted in more recent reviews for quick response and straightforward diagnoses. Multiple reviewers specifically note the company told them they did not need remediation when other companies had pushed for it. Insurance claim coordination is a recurring positive theme.
1 found across 20 total reviews at 4.8★. One reviewer reported a mold job was scoped and priced for 3-5 days of work but completed in about 4 hours once the issue turned out to be localized rather than ceiling-wide. The reviewer offered to pay half the agreed amount but was charged the full flat rate. The owner responded that the flat rate was confirmed in writing beforehand, that two discounts were applied, and that three visits were involved including drying and equipment management. The disagreement centers on whether a flat rate should be adjusted when the actual scope is smaller than estimated.
Kelly Rogers (project manager — consistently positive across many reviews). Russ/Russell (technician — positive, praised for daily monitoring and clear explanations). Eddy/Eddie (technician — positive, praised for fast response and honest assessments). Josh (technician — positive, praised for honesty and free inspections). Alec (technician — positive). Mike (technician — positive). Marco (technician — positive). Diego (technician — positive). Bryce (technician — positive).
With only 20 Google reviews, this is a small sample, but 4.8 stars and a pattern of reviewers saying the company talked them out of unnecessary work is a good sign. Ask for Kelly by name if you want someone to walk you through the insurance process. Get the scope and pricing terms in writing before work begins, especially for mold jobs where the actual extent is unknown upfront.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. Ask for a third-party mold test before agreeing to remediation work.
- One reviewer was charged a flat rate scoped for 3-5 days of mold work when the actual job took 4 hours. Get the scope of work in writing and ask what happens to pricing if the problem is smaller than estimated.
- They claim to serve all of Orange County, which is a large area. Confirm response times for your specific city before booking.