Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Inglewood homeowners dealing with water damage that led to mold growth, where having one company handle plumbing repair, water extraction, and mold work under a single dispatch saves time during an emergency.
Best for
- Inglewood and southwest LA County residents who need emergency water extraction and mold cleanup handled by a single company with 24/7 dispatch.
- Owners of 1940s-1950s slab-foundation homes where pipe failures under concrete lead to hidden water damage and mold risk.
- Commercial property managers who need a company that handles both the plumbing source repair and the water damage restoration under one contract.
- Spanish-speaking homeowners — reviewer-confirmed bilingual technicians on staff.
- Insurance-claim situations where you need a company experienced in documentation, drying logs, and working directly with adjusters.
About this company
Roto-Rooter in Inglewood is a national franchise location that doubles as both a plumbing company and a water damage restoration operation — an unusual combination that means one call can cover the burst pipe and the cleanup afterward. They operate out of 925 W Hyde Park Blvd under manager Jacob Coe and hold CA Contractor License #806952.
The mold remediation arm stands out because it is bundled with in-house plumbing. Their website describes crews trained to IICRC and AMRT standards using HEPA vacuums, air scrubbers, and dehumidifiers. They also reference bringing in an independent indoor environmental professional for mold testing when microbial growth is suspected after water damage — a step that separates the testing decision from the remediation revenue, at least on paper.
Roto-Rooter has operated nationally since 1935. This Inglewood franchise specifically serves the southwest Los Angeles County corridor, where 1940s-era cast iron and clay pipes under slab foundations create a steady pipeline of water damage and subsequent mold problems. They offer financing through Synchrony Bank and work directly with insurance companies on documentation.
4.8 stars across 876 Google reviews is a strong number for a franchise plumbing operation. Most of that volume comes from drain cleaning and plumbing calls rather than mold-specific work, so the mold remediation side of the business has less independent review coverage.
Services
Service area
Headquartered at 925 W Hyde Park Blvd, Inglewood, CA 90302. The website names specific communities including Del Aire, El Segundo, Hawthorne, Ladera Heights, Lennox, View Park-Windsor Hills, and Westmont. The location also claims to serve the entire Los Angeles metro area across Los Angeles County, which is a broad claim for a single franchise office — confirm response times for addresses outside the immediate Inglewood corridor.
Review consensus
Josh and Alpha are the most frequently named pair, praised for explaining the work before starting and handling after-hours emergencies including water damage from toilet overflows. Jaime draws repeat mentions for going above and beyond — cleaning up messes he did not create, explaining options without pushing upsells, and communicating in Spanish. Matthew gets called out for accurate diagnostics on water heaters, clogged dishwashers, and ceiling leaks across multiple reviews. Tavaris earns praise for calm emergency response during nighttime calls. Ian Cabal is described as immediately diagnosing issues and communicating clearly. Speed is the dominant theme: same-day and same-night service shows up in the majority of positive reviews.
4 found across 876 total reviews at 4.8★. The most detailed complaint comes from Marivel Mosqueda (March 2026): a technician charged $600 for a bathroom clog he could not fix, cracked the toilet, and a supervisor arrived the next day with a camera but never entered the bathroom. Instead, the supervisor pushed a $15,000 pipe maintenance job and used scare tactics about potential $100,000 costs. The reviewer reports repeated calls and texts pressuring her to start the upsold work. Les Lemons (March 2026) reported a Roto-Rooter tech driving while on their phone at night — not a service complaint but a safety concern. Kai B (January 2025) alleged that drivers called people slurs, though no details were provided. Aaron Ki En left a 1-star rating with no text.
All six owner responses to negative reviews come from Pat Swanson, Customer Satisfaction Manager, and follow an identical template: thank the reviewer, express concern, ask them to email the service address and ZIP code. None engage with the substance of the complaint. The Martin I. Madrigal response is mismatched — it thanks the reviewer and references a technician named Kenneth as if the review were positive, despite Martin leaving 2 stars complaining about a $200 drain clearing. This disconnect between response and complaint suggests automated or batch-processed reputation management rather than genuine case-by-case review.
Josh (technician — positive, named in 4+ reviews for fast fixes and clear explanations). Alpha (technician — positive, paired with Josh on emergency water damage calls). Jaime (technician — positive, praised for extra effort, honesty on upsells, and Spanish-language service). Charles (technician — positive, paired with Jaime on drain and camera inspection jobs). Matthew (technician — positive, praised across 5+ reviews for diagnostics on water heaters, drains, and leaks). Tavaris (technician — positive, praised for calm nighttime emergency responses). Ian Cabal (technician — positive, praised for immediate diagnosis and clear communication). Tony (technician — positive, praised for thoroughness and cleaning up after the job). Mandel (technician — positive, praised for remote quoting via photos). Alexis (technician — positive, praised for water heater installations and attentive service). Victor (technician — positive, praised for diligent repeat service). Christian (technician — positive, fast response during a time-sensitive shoot). Rueban (technician — positive, paired with Christian). Ben (technician/lead — positive, managed a multi-day crawlspace flood with early morning starts). Lance (technician — positive, part of a three-person team that cleared a 100-foot line). Joe (technician — positive, part of multi-person crews). DJ (technician — positive, part of a crew praised for saving money vs another plumber). Bobby (technician — positive, same crew as DJ). Anthony (technician — positive, praised for being thorough and informative). John (technician — positive, praised for same-day service). Raphael (technician — positive for attentiveness, but one reviewer noted high prices). Kenneth (technician — mentioned in owner response to Martin's complaint, unclear context). Joshua (technician — positive, thanked by name). Richard (technician — positive, paired with Ian on a morning call). Pat Swanson (Customer Satisfaction Manager — responds to all negative reviews).
Roto-Rooter Inglewood earns its 4.8-star rating through fast dispatch and a deep bench of well-reviewed technicians. If you need mold work after a water event, ask specifically whether the mold tester is independent from the remediation crew. Request Josh and Alpha for after-hours water damage emergencies, or Jaime if you need Spanish-language communication. Get the full scope and price in writing before any work starts — the one detailed negative complaint describes a $600 charge for unresolved work followed by aggressive upselling.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. When the same company that finds the mold also gets paid to remove it, there is a financial incentive to recommend more work. Ask whether the indoor environmental professional who tests is truly independent of the remediation team.
- One reviewer paid $600 for a clog that was never resolved, then faced a $15,000 upsell for pipe maintenance — and the original technician cracked a toilet during the visit. The detailed complaint about aggressive sales pressure and an unresolved original problem is the most substantive negative in the review set.
- This is primarily a plumbing company. Mold remediation is one line item within their water damage restoration division. If you need mold work unrelated to a plumbing event, a dedicated mold remediation firm may have more focused experience.
- Every owner response to negative reviews follows the same template: Pat Swanson asks the reviewer to email the service address. None of the responses engage with the specific complaint. This is reputation management, not problem-solving in public.
- The Inglewood office claims to serve the entire Los Angeles metro area. Confirm actual response times for your specific neighborhood before booking.