Provider profile
United Water Restoration Group of Hayward
Provider snapshot
What this listing says
Hayward homeowners dealing with water damage that has led to mold, who want a single company to handle water mitigation, mold removal, and reconstruction under one contract.
Best for
- Hayward and surrounding East Bay homeowners who need water damage and mold handled by one team from start to finish.
- Property owners who want a company that also rebuilds after remediation, avoiding the need for a separate general contractor.
- Landlords managing rental properties who need fast emergency response, as multiple reviewers confirm middle-of-the-night arrivals.
About this company
United Water Restoration Group of Hayward is a franchise location on Corsair Blvd in Hayward, CA, focused primarily on water damage restoration with mold remediation and fire damage as secondary services. Their Google category is water damage restoration, and most of their reviews describe water emergencies rather than standalone mold jobs.
Their mold page describes a five-step process: inspection and moisture assessment, containment with negative air pressure, HEPA air filtration and air scrubbers, removal with antimicrobial treatment, then restoration. They also handle reconstruction in-house, which means you can avoid coordinating a separate contractor for drywall, flooring, and paint after remediation. They claim IICRC-certified technicians and 24/7 availability.
Services
Service area
Based in Hayward, CA on Corsair Blvd. The website references serving Hayward and surrounding communities but does not name specific additional cities. Confirm coverage for locations outside central Hayward.
Review consensus
Celeste Mullin is the most frequently named staff member, praised across four reviews for clear communication, contract management, and being a pleasure to work with. Jose Arroyo is recognized for construction knowledge and field work quality. Ashley receives praise for responsiveness and communication. Arturo Hernandez is noted for walking customers through scope. Reviewers consistently highlight fast response times, including a 2 AM arrival for one emergency call. Several mention the team handled both mitigation and rebuild, making the process simpler.
0 found across 26 total reviews at 5.0★. No negative reviews found. Every review in the dataset is 5 stars.
A perfect 5.0 across 26 reviews is unusual and worth noting. The review volume is still modest, and several reviewers have only one review on their account. The company appears relatively new or recently rebranded under the franchise. The reviews that do come from established accounts (Dani Musso with 23 reviews, Sophia No name with 24, Ksenia Starodvorscaia with 15) are also positive, which lends some credibility to the overall trend.
Celeste Mullin (office/contracts — positive, mentioned in 4 reviews). Jose Arroyo (technician/construction — positive, mentioned in 2 reviews). Ashley (office/communication — positive, mentioned in 2 reviews). Arturo Hernandez (field technician — positive, mentioned in 1 review).
With zero complaints across 26 reviews, the track record is clean but the sample is small. Ask for Celeste Mullin as your office contact and Jose Arroyo for field work. Because the review volume is modest, check back on their Google listing closer to your project date to see if the pattern holds.
Keep in mind
- They offer both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise operation under the United Water Restoration Group brand, not a locally founded company. Franchise locations can vary in quality and ownership.
- Nearly all of their reviews describe water damage jobs. If you need standalone mold remediation without a preceding water event, ask specifically about their experience with that scenario.
- Their website claims service to Hayward and surrounding areas but does not name specific cities. Confirm they actually serve your location before scheduling.