Provider profile
SERVPRO of Glendora/San Dimas
Provider snapshot
What this listing says
Glendora and San Dimas homeowners dealing with mold after water damage who want a single franchise team to handle extraction, remediation, and reconstruction under one contract.
Best for
- Glendora and San Dimas residents who discover mold after a water leak and need one company to handle the full sequence from extraction to remediation to rebuild.
- Insurance-claim jobs where you want a company that coordinates directly with carriers like AAA — multiple reviewers say SERVPRO handled their paperwork end to end.
- Commercial property managers in the San Gabriel Valley who need a franchise with large loss capacity and the crew size to respond to multi-unit or institutional jobs.
- Homeowners who want 24/7 emergency response — reviewers consistently report same-day or next-morning arrivals, including weekends.
About this company
SERVPRO of Glendora/San Dimas is a restoration franchise in Glendora, California, owned by Joe and Danielle McCann. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm cleanup, and full reconstruction. They hold General Contractor License #944464, which means they can take a job from initial water extraction through mold work and into the rebuild without subcontracting.
The McCann franchise carries a Large Loss designation from the SERVPRO network, meaning the corporate office routes bigger commercial and institutional jobs their way. Their website references serving universities and commercial properties in the region, and reviews confirm jobs ranging from dental offices to apartment complexes. They also deploy to disaster zones outside California — multiple reviewers describe Joe and Justin traveling to Asheville, North Carolina after Hurricane Helene.
Joe and Danielle McCann have run this franchise for over 15 years, with Outstanding Sales Performance awards annually since 2008. They are members of both the San Dimas and Glendora Chambers of Commerce and have donated materials to local schools.
A 5.0-star rating across 123 Google reviews is unusually high for a company with this volume. Most restoration companies of similar size settle between 4.5 and 4.8. The rating reflects a pattern of fast response times and named crew members who communicate clearly, though the small number of negatives suggests some dissatisfied customers may not leave reviews.
Services
Service area
Headquartered in Glendora, California with a named territory covering Glendora and San Dimas. Reviews confirm jobs in San Dimas, Azusa, Monrovia, Arcadia, San Gabriel, Covina, Duarte, Claremont, Torrance, and Fullerton. A property management reviewer mentions coverage in Altadena, Pasadena, South Pasadena, and San Marino. The franchise also deploys nationally for disaster response, with confirmed work in Asheville, North Carolina after Hurricane Helene.
Review consensus
Alexander is the most frequently named crew member, praised across multiple years for demo work, cleanup quality, and politeness. Peter Fregosa draws praise as a project manager who explains each step of the process and coordinates with insurance. Joe McCann himself shows up in reviews as hands-on and knowledgeable. Lisa in the front office earns mentions for insurance coordination. Beau, Fernand, and Justin also receive individual praise. The strongest recurring theme is speed of response — reviewers describe arrivals within 20-30 minutes of calling, same-day visits, and next-morning starts. The second theme is communication: crew members and project managers explaining the process clearly.
2 found across 123 total reviews at 5.0★. Doug Cummings (2★, July 2025) described a kitchen rebuild that dragged to 51 days with infrequent text responses. The pack-in crew placed items randomly in cabinets, and the team damaged a garage door hinge and left a water hammer issue unresolved. The owner's response was a template invitation to reach out, not a factual rebuttal. Maria Higuera (3★, January 2026) left no text — a single-review account with no details. The owner responded with a generic message.
The negative review about the 51-day kitchen rebuild highlights a structural risk with large restoration franchises: the initial emergency response is fast because it is high-priority, revenue-generating work, but the reconstruction phase can stall when the crew moves on to the next emergency. Doug Cummings' experience — fast start, then weeks of waiting — fits this pattern. The owner response rate is 100% on negatives, but both responses are template deflections rather than substantive engagement with the complaints.
Alexander (crew/demo — praised repeatedly across years for quality work and professionalism). Peter Fregosa (project manager — praised for explaining process, insurance coordination). Joe McCann (owner — praised as knowledgeable and hands-on). Lisa (front office — praised for insurance coordination). Beau (project contact — praised for communication and reachability). Fernand (mold remediation — praised for open communication and thoroughness). Justin (crew/management — praised across multiple reviews). Christina Pope (service manager — praised for customer experience and community involvement). Connie (staff — praised for helpfulness). Amir (staff — praised for guiding process after Eaton fires). Doug (crew — praised for attention to detail). Miguel Lopez (crew lead — praised for service). Carlos (crew — praised for demo and packout work). Jordan (crew — praised for packout and demo). Oscar (crew — praised for demo work). Adrian (crew — praised for attentiveness and professionalism). Jacob (crew — praised for being informative). Benjamin Patrick (manager — praised for management). Veronica (staff — praised for scheduling). Pablo (crew — praised for being friendly and organized). Angel (inspector — praised for being informative).
Ask for Alexander or Peter if your job involves mold after water damage — both names appear repeatedly in positive reviews. Pin down the reconstruction timeline in writing before work starts, because the one detailed negative suggests the emergency-to-rebuild handoff is where this franchise loses focus. The 100% owner response rate on negatives looks good on paper, but both responses are templated, so do not assume a complaint will get substantive follow-up without persistence.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that finds the mold profits from fixing it. Consider getting an independent mold assessment before or after their work.
- One recent 2-star review describes a kitchen reconstruction that took 51 days instead of the expected week, with poor communication during the wait. The owner responded but offered only a generic invitation to reach out — not a specific explanation of what went wrong.
- This is a franchise, not a small local shop. The McCann team runs the Glendora/San Dimas territory, but the brand name and website content come from SERVPRO corporate. The people who show up to your house are local, but some website claims reflect the national brand rather than this specific location.
- Mold remediation is one of many services here. If you want a company whose primary focus is mold, this is not that — water damage and fire restoration drive most of their volume based on review content.
- Reviews mention service across a wide geography — Altadena, Pasadena, South Pasadena, San Marino, Covina, Torrance, Fullerton. Confirm your address falls in their active coverage zone and won't be deprioritized for closer jobs.