Provider profile
PuroClean of San Dimas
Provider snapshot
What this listing says
Glendora, San Dimas, and Pomona homeowners dealing with mold after water damage or wildfire smoke, where the owner Ara handles insurance coordination directly.
Best for
- Homeowners in Glendora, San Dimas, Pomona, or Rancho Cucamonga who need mold remediation with wall repair and rebuild handled by the same crew.
- Wildfire smoke and ash cleanup, where the team has documented experience from the 2025 Eaton fires across the San Gabriel Valley.
- Situations where you want the company owner to handle your insurance claim directly rather than passing you to a coordinator.
- Commercial property managers in the Inland Empire foothills who need documented, phased restoration for multi-tenant buildings.
- First-time mold situations where you want a no-pressure assessment before committing. Multiple reviewers note Ara gave honest evaluations, including telling one homeowner the issue was too minor to hire him.
About this company
PuroClean of San Dimas is a franchise restoration operation based in Glendora, CA, owned by Ara Martirosyan. Ara runs the company hands-on: he provides estimates, manages crews on-site, and coordinates directly with insurance adjusters. His background is in public works project management, which shows in the documentation-heavy approach reviewers describe.
The company uses thermal imaging and moisture meters for detection, dehumidifiers and high-velocity air blowers for drying, and a drying panel system for hardwood floors. They handle mold remediation, water damage mitigation, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties. They also do build-back work, including cabinet reinstallation, flooring, painting, and wall repairs, meaning you can keep one contractor from demolition through rebuild.
Ara started this franchise to serve the Glendora, San Dimas, and Pomona corridor. The company gained significant wildfire remediation experience during the 2025 Eaton fires, when multiple reviewers hired them for smoke and ash cleanup across the San Gabriel Valley and into Altadena and Pasadena. The team holds IICRC certification and EPA Lead-Safe certification.
5.0 stars across 73 Google reviews is remarkable. Not a single reviewer has left fewer than 5 stars. That is unusually high even for a small franchise, and it tracks with what reviewers describe: an owner who answers calls personally, shows up same-day for estimates, and stays involved through final walkthrough.
Services
Service area
Based in Glendora, CA (address on E Gladstone St). Serves San Dimas, Pomona, Rancho Cucamonga, Upland, La Verne, Claremont, Alta Loma, and San Antonio Heights. Reviews confirm work in Rancho Cucamonga, Altadena, and Pasadena, suggesting the team travels beyond the listed service area for larger jobs like wildfire remediation.
Review consensus
Ara gets named in the majority of reviews. Reviewers consistently highlight three things: he answers calls personally and responds the same day, he handles insurance paperwork and claim negotiations directly, and he shows up on-site to check work quality. Hayk draws praise as the field lead who runs day-to-day operations on job sites. Linda Kronseder credited Hayk with leading her water damage restoration while Ara managed insurance. Adriana Morgan handles customer service coordination and gets praised by multiple reviewers for clear communication and follow-through. Gaik is named in field crew roles. Several reviewers mention Ara was straightforward about scope, with Cindery Liang noting he told her the issue was too minor to warrant hiring him.
0 found across 73 total reviews at 5.0★. No recent negative reviews exist in the data provided.
The absence of any negative reviews across 73 total is statistically unusual. This could reflect genuinely strong service from a small, owner-operated team where Ara personally manages every job. It could also reflect the self-selection of a franchise that picks manageable jobs and an owner who actively requests reviews from satisfied customers. The Eaton fire period (early-to-mid 2025) produced a cluster of reviews that all describe the same service pattern: fast response, insurance coordination, multi-day smoke cleanup. This consistency suggests a repeatable process rather than cherry-picked feedback.
Ara Martirosyan (owner/president — positive, named in 30+ reviews for responsiveness, insurance help, and honest assessments). Hayk (field lead — positive, praised for on-site work quality, communication during remediation, and leading crews). Adriana Morgan (customer service coordinator — positive, praised for organization, follow-through, and clear communication). Gaik (field crew — positive, named for reliable on-site work).
Ask for Ara directly when you call. He runs a tight operation where the owner is the estimator, the insurance coordinator, and the quality checker. If your job is in Glendora, San Dimas, or Pomona, response times are fast. For edge-of-range locations, confirm availability before committing.
Keep in mind
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate systems and pricing structures, which can limit flexibility on non-standard jobs.
- The 5.0 rating with zero negative reviews makes it impossible to evaluate how the company handles dissatisfied customers. Ask for references from jobs that hit complications.
- Their primary identity is water and fire damage restoration. Mold remediation is one service among several, not their sole focus.
- Service area claims span from Glendora to Rancho Cucamonga and Upland. Confirm response time for locations on the edges of that range, especially Alta Loma and San Antonio Heights.
- They do remediation but not mold testing. You will need a separate company to do pre- and post-remediation testing, which is standard practice and avoids conflict of interest.