Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Glendale and La Crescenta homeowners dealing with water damage that has led to mold, who want one company to handle plumbing repair, water extraction, and mold cleanup under a single dispatch.
Best for
- Glendale, La Crescenta, and La Canada Flintridge homeowners who need mold cleanup triggered by a plumbing failure or water intrusion event.
- Buyers who want one company to fix the water source and handle mold work, avoiding coordination between a plumber and a separate remediation firm.
- Commercial property managers in LA County who need 24/7 emergency response for water damage that has progressed to mold growth.
- Homeowners filing insurance claims who want a company that documents the entire process and bills the insurer directly.
About this company
Roto-Rooter in Glendale is a franchise location of the national plumbing and water restoration chain, headquartered at 201 N Brand Blvd. Mold remediation is one piece of a much larger operation that centers on plumbing, drain cleaning, and water damage restoration. The Glendale office, managed by Jacob Coe, covers Los Angeles County including La Crescenta-Montrose and La Canada Flintridge.
What sets this location apart from standalone mold companies is the single-dispatch model. Roto-Rooter sends its own plumbers to fix the water source (burst pipe, sewer backup, appliance failure) and then deploys its restoration crew for extraction, drying, and mold work. The website states technicians hold IICRC and AMRT certifications and use HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also handle insurance documentation with photos, drying logs, and direct insurer communication.
The brand has operated since 1935 and holds CA Contractor License #806952. The Glendale office runs 24/7 with no extra charge for nights, weekends, or holidays. They offer free on-site estimates and financing through Synchrony Bank.
4.9 stars across 741 Google reviews is unusually high for a franchise plumbing operation at this volume. Most of the review praise targets individual technicians rather than the brand, which suggests the Glendale location has built a strong local crew.
Services
Service area
Roto-Rooter Glendale operates from 201 N Brand Blvd in Glendale, CA and lists Glendale, La Crescenta-Montrose, and La Canada Flintridge as its primary service communities. The broader LA North service area page lists dozens of cities across Los Angeles County, from Malibu to Long Beach to Woodland Hills. For mold and water damage work, confirm that the Glendale branch specifically will handle your job.
Review consensus
DJ appears in more reviews than any other technician, praised for methodical diagnosis, clear explanations, and clean work. Reviewers credit him with finding problems other plumbers missed, handling gas pipe connections, and managing water damage emergencies. Noah (also appearing as Noe and Noa) is the second most-mentioned name, praised for fast response, hydrojetting follow-ups, and calm demeanor during stressful situations. Victor, Ignacio, TJ, and Johan also receive individual praise. Victoria in the booking office gets a callout for fast scheduling. Response time stands out as a theme: multiple reviewers note arrival within one to two hours of calling.
3 found across 741 total reviews at 4.9★. One reviewer reported the technician left black organic sludge on the driveway after a drain service. The reviewer's dog ingested the material and was sick for two days. The owner responded by directing the reviewer to email a customer satisfaction manager. A second reviewer described a sewer clog that recurred within hours. When they called back, they were told they would need to pay again. They report the office promised a callback the next day but never followed through. The owner response followed the same template directing to the same email address. A third one-star review contained no text; the owner response noted they could not find the reviewer in their system.
All three owner responses follow the same template: an apology, then a redirect to Pat Swanson at a corporate email address. None engage with the specific complaint details. This is a franchise reputation management pattern rather than location-level problem-solving. The 100% response rate looks good on paper, but the responses are interchangeable.
DJ (technician — overwhelmingly positive, named in 15+ reviews for plumbing diagnosis, repairs, and water damage response). Noah/Noe/Noa (technician — positive, named in 10+ reviews for drain work, hydrojetting, and fast response). Victor (technician — positive, praised for diagnosing old-pipe issues and reasonable pricing). Ignacio (technician — positive, praised for communication and drain work). TJ (technician — positive, kitchen sink plumbing replacement). Johan (technician — positive, arrived early with Oscar for plumbing work). Oscar (technician — positive, worked with Johan). Juan (technician — positive, drainage work with Angel). Angel (technician — positive, drainage work with Juan). Tony (technician — positive, worked alongside DJ on multiple jobs). Alexi (technician — positive, camera inspection work with Noe). Dwayne (technician — positive, fast toilet repair). Steve (technician — positive, mentioned briefly). Victoria (office/booking — positive, fast scheduling). Pat Swanson (customer satisfaction manager — named in all owner responses).
The Glendale Roto-Rooter crew, especially DJ and Noah, earns consistently strong marks for fast arrival and clear communication. Ask for DJ or Noah by name if your job involves diagnosis or water damage. Watch the callback policy: if the original fix does not hold, confirm in writing before the technician leaves that a return visit is covered.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a national franchise. The Glendale location has strong reviews, but corporate policies, pricing structures, and technician assignments can vary. The technician who shows up matters more than the brand name.
- Mold remediation is a secondary service line here. Their primary business is plumbing and water damage. If you have a standalone mold problem unrelated to plumbing or water damage, a dedicated mold remediation firm may bring more focused experience.
- One reviewer reported a repeat clog within hours of service and described difficulty getting a callback or resolution without paying again. Confirm the warranty and callback policy before work begins.
- The service area spans much of LA County. Confirm that the Glendale office (not a different Roto-Rooter branch) will handle your job, especially if you are outside Glendale proper.