Provider profile
Restorerz Emergency Services
Provider snapshot
What this listing says
Glendale-area homeowners dealing with water damage or mold who want a multi-location restoration company with named inspectors like Steven Nguyen and Eddie who handle insurance paperwork directly.
Best for
- Homeowners in Glendale, Burbank, Pasadena, or the San Fernando Valley who need water damage or mold work with same-day response.
- Buyers who want insurance paperwork handled by the restoration company rather than filing claims themselves.
- Property owners dealing with sewage backups, floods, or appliance leaks who need pack-out and storage for their belongings during restoration.
- Commercial property managers across Southern California, Las Vegas, or Columbus who need a single vendor for water, fire, and mold damage.
About this company
Restorerz Emergency Services runs out of Glendale, California, with six additional offices across Southern California, Las Vegas, and Columbus, Ohio. They handle water damage, fire damage, and mold remediation for both residential and commercial properties. The company is family-owned and holds California licenses #222857 and B-#1073223. Their technicians carry IICRC certification.
The operation stands out for its scale and speed. They promise 60-minute response times around the clock and maintain a fleet large enough to run simultaneous jobs across three states. Their website describes using thermo-hygrometers for moisture detection and industrial water pumps, wet/dry vacuums, and high-power fans for water extraction. They offer dehumidification and pack-out-to-storage services, meaning they can move your belongings to a climate-controlled facility during restoration. They also handle insurance billing in-house — reviewer Yulia Repkina specifically credited Anna K. for handling billing directly with her insurance company so she paid nothing out of pocket.
The company claims over 1,350 five-star reviews across all their Google Business listings (the Glendale location has 39 reviews at 4.8 stars). Recent reviewers consistently name specific inspectors and technicians by name, which suggests a stable workforce rather than a revolving door of subcontractors.
Services
Service area
Headquartered in Glendale, California, with additional offices in Van Nuys, Los Angeles (Cahuenga Blvd), Gardena, and Placentia in Southern California, plus Las Vegas, Nevada, and Hilliard, Ohio. They list over 35 cities across Southern California including Burbank, Pasadena, Beverly Hills, Santa Monica, Long Beach, Woodland Hills, and Thousand Oaks, along with Henderson and North Las Vegas in Nevada and Columbus-area cities in Ohio. The three-state footprint is unusually broad for a single restoration company.
Review consensus
Inspectors who take time to explain findings without pressure. Steven Nguyen appears in at least five reviews, praised each time for clear explanations, patience, and honesty. Eddie earned a detailed review for fair pricing and willingness to answer follow-up questions by text after the visit. Roberto B. drew praise for responding on a Sunday and providing documentation for insurance. Thom stayed late on a Friday evening to help locate a wall leak. Multiple reviewers mention that the company handled insurance billing so they paid nothing out of pocket, with Anna K. named specifically for managing that process. Field crews led by Austin, Hector Flores, Simon, and Javier receive consistent praise for punctuality and clean work sites.
1 found across 39 total reviews at 4.8★. One reviewer reports that Restorerz packed out her furniture and personal items into storage, then stopped responding to all contact attempts. She states the company still has her belongings, including irreplaceable items. This is a single-review account with zero likes and the complaint is from March 2026. The company did not respond to this review.
The cluster of five-star reviews from late 2023 share a formulaic tone (phrases like "meticulous sewage cleanup" and "swift flood restoration" appear nearly verbatim across multiple reviews from accounts with low review counts). These may be templated or solicited. The 2024-2026 reviews read more naturally and name specific staff members, suggesting genuine customer experiences. The company did not respond to its only negative review, so the 0% owner response rate on negatives is worth noting — though with only one negative in the window, it is a small sample.
Steven Nguyen (inspector — praised repeatedly for clear explanations and patience). Eddie (inspector — praised for fair pricing and responsiveness). Roberto B. (estimator/inspector — praised for Sunday response and documentation). Thom (technician — praised for after-hours leak detection). Anna K. (billing — praised for handling insurance directly). Austin (crew — praised for punctuality and monitoring). Hector Flores (crew — praised for fast cleanup). Simon (crew lead — praised for water mitigation and packing). Javier (crew — praised for flood repair and communication). James (inspector/technician — praised for knowledge and basement pumping). John (technician — praised for water leak assessment). Jose Islas (technician — praised for politeness during equipment pickup). Chris (inspector — praised for listening and detailed inspection). Darien (inspector — praised for clear explanations). Juan (technician — praised for friendly and efficient work). Enrique Perez (technician — praised). Eric (crew lead — praised for pack-out work). Jorge (crew — praised for water mitigation work).
Ask for Steven Nguyen or Eddie if you want an inspector who will walk you through findings without pressure. Get your pack-out and storage terms in writing before agreeing to that service — the one negative review centers on belongings held in storage with no communication. With 38 of 39 reviews at 4-5 stars, the odds are in your favor, but the storage complaint is specific enough to warrant a written agreement.
Keep in mind
- Restorerz does both mold testing and mold remediation. A company that finds the mold also profits from removing it. Consider getting an independent mold test before agreeing to their remediation scope.
- One recent reviewer (March 2026) reports that Restorerz still has her furniture and personal items in storage and has stopped responding to contact attempts. The company did not reply to this review. If you use their pack-out service, get written terms for storage duration, retrieval process, and what happens if communication breaks down.
- The company claims service areas spanning three states and dozens of cities. Confirm which office would handle your job and how long the actual drive time is to your property — a 60-minute response promise means less if the nearest crew is two hours away.
- Their Google Business listing is categorized as a water damage restoration service, not a mold company. Mold remediation is one part of a broader restoration business. If you need mold-only work, ask whether the assigned crew specializes in mold or primarily handles water damage.