Provider profile
SERVPRO of Newark Southwest Fremont
Provider snapshot
What this listing says
Newark and southwest Fremont homeowners dealing with water-triggered mold who want a single contractor to handle demolition, remediation, and full reconstruction under one roof.
Best for
- Newark and southwest Fremont residents whose water damage has led to mold and who want demolition, remediation, and rebuild handled by one company.
- Homeowners whose insurance company referred them to SERVPRO and who want a crew that coordinates directly with adjusters.
- Commercial property managers in Alameda County who need mold remediation done independently with minimal on-site oversight.
- Condo and townhome owners dealing with water intrusion from adjacent units, where the damage crosses walls or floors.
About this company
SERVPRO of Newark Southwest Fremont is a restoration franchise covering Newark and southwest Fremont in Alameda County. Owner Roy Drake holds a General Contractor license (#937457), which means this location can take a mold or water loss from initial tearout through full reconstruction — drywall, subfloor, painting, carpet — without subcontracting the build-back.
On the mold side, they use containment with plastic sheeting, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do surface power sanding and abrasive media blasting to clean structural materials rather than replacing them when possible. Their crew holds IICRC credentials including AMRT (Applied Microbial Remediation Technician), WRT, and ASD. They handle both testing and remediation, which is common for SERVPRO franchises but worth understanding before you hire.
The franchise serves both residential and commercial clients. One Google reviewer describes a hospital administrator handing over keys so the crew could handle mold work while he was offsite — a signal that commercial property managers trust them to work independently. They also coordinate directly with insurance adjusters, which multiple reviewers cite as reducing their own workload during claims.
A 5.0-star rating across 38 Google reviews is unusual for any restoration company. The volume is modest, but zero negative reviews suggests consistent execution on the jobs they take.
Services
Service area
Headquartered in Newark, California, serving Newark and southwest Fremont in Alameda County. The franchise territory covers over 300,000 residents. Their website lists broad Alameda County coverage, so confirm response times if you are outside the Newark-Fremont core.
Review consensus
Shane (also referenced as Shane R. and Shane Reza) is the most frequently named project manager, appearing in roughly eight reviews. Reviewers consistently praise his communication, clean job sites, and willingness to work directly with insurance adjusters. Angel draws praise for fast response times — one reviewer got a quote within hours of calling. Eder is noted for arriving on-site within an hour of a water leak call. Multiple reviewers mention the crew's punctuality and how clean the work areas stayed during multi-day projects.
0 found across 38 total reviews at 5.0★. 0 found across 38 total reviews at 5.0 stars. No negative reviews exist for this location. There is nothing to analyze here — every review is 4 or 5 stars.
The review pattern suggests a franchise location where the project manager relationship drives satisfaction. Shane appears in reviews spanning from early 2024 through early 2026, indicating staff retention — unusual in restoration work. Several reviewers were insurance referrals rather than direct shoppers, which means the company's reputation with adjusters is generating leads. No owner responses appear on any reviews, positive or negative, which likely reflects the absence of complaints rather than inattention to reputation management.
Shane / Shane R. / Shane Reza (project manager — praised in ~8 reviews for communication, clean sites, insurance coordination). Angel (project manager — praised for fast response and quote turnaround). Eder (technician — praised for rapid on-site arrival). Edwin (technician — praised alongside Shane for attention to detail). Dejuan (technician — praised for explaining work progress). Matt Cook (team member — praised for punctuality). Jose Medrano (team member — praised for punctuality). Jose Garza (team member — praised for punctuality). Omar (technician — praised for communication). Jesus (technician — praised for communication and clean work).
This is a well-run SERVPRO franchise with a small but spotless review record. Ask for Shane as your project manager if the job involves insurance coordination or multi-phase work. The main thing to verify independently is the mold testing scope — get a separate assessment so the company doing the remediation is not the only one defining its extent.
Keep in mind
- They do both mold testing and remediation, which is a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent company. Quality depends on the local owner and crew, not the national brand. The reviews here reflect this specific Newark location.
- With only 38 reviews total, the 5.0-star rating has a small sample. A single bad experience would shift the average noticeably.
- Their service area claims cover a broad territory of 300,000+ residents across Alameda County. Confirm response times for your specific address before assuming same-day availability.