Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Fairfield and Solano County homeowners dealing with water damage that has led to mold growth, who want one company to handle plumbing repair, water extraction, and mold work under one call.
Best for
- Fairfield, Vacaville, and Napa County homeowners who discover mold after a pipe burst or sewage backup and want plumbing repair and mold remediation from one company.
- Buyers who need emergency response at odd hours — this location advertises 24/7 dispatch and reviewers confirm late-night arrivals.
- Homeowners filing insurance claims for water-damage-related mold, since Roto-Rooter documents the work and bills the insurer directly.
- Commercial property managers in Solano or Napa counties who need a company that handles both plumbing and restoration at scale.
About this company
Roto-Rooter Plumbing & Water Cleanup in Fairfield, California is a national franchise location operated as an independent contractor by managers Jim and Sheila Patterson. Mold remediation sits within a larger plumbing and water damage restoration operation — they find the leak, extract the water, dry the structure, and handle mold if it develops. The Fairfield office covers Solano and Napa counties from a shop on Western Street.
The one-call-does-it-all model is what sets this location apart for mold buyers. Their plumbers fix the moisture source while a separate IICRC- and AMRT-trained crew handles remediation using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also run mold verification, document everything with photos and drying logs, and bill insurance directly. Most standalone mold companies cannot repair the plumbing that caused the problem.
The Roto-Rooter brand has operated since 1935, and this Fairfield franchise claims 24/7 availability year-round. Their service area page lists nearly 20 cities across Solano and Napa counties, from Vallejo and Benicia in the south to Napa and Calistoga in the north.
4.4 stars across 243 Google reviews is solid but not standout. The rating reflects a gap between strong field technicians — Doug Walker and JP get called out by name repeatedly — and occasional pricing disputes where customers felt overcharged for work that did not solve the problem.
Services
Service area
Headquartered in Fairfield, California at 1111 Western St, Suite C. Covers Solano and Napa counties, including American Canyon, Benicia, Dixon, Napa, Rio Vista, Suisun City, Vacaville, Vallejo, Calistoga, and Saint Helena. The breadth of this two-county coverage is realistic for a plumbing franchise with a dedicated dispatch, though mold-specific crew availability in the more remote Napa Valley cities is worth confirming.
Review consensus
Doug Walker is the standout. Reviewers describe him clearing drain problems that two other plumbers failed to fix, taking calls when no other company would show up, and communicating clearly about what he found. One reviewer whose initial technician was unprepared credited Doug specifically for turning the experience around. JP draws praise for detailed troubleshooting and keeping customers informed step by step. Chris Briggs and Marty get named together for being patient, keeping costs down, and explaining problems clearly. Noah Singleton receives marks for quick arrival times and knowledge. Zach handled multiple late-night emergencies and earned praise for courtesy and speed.
5 found across 243 total reviews at 4.4★. All five recent 1-star reviews center on pricing and incomplete work. Christina Perez-Ramos paid $400 for a drain job the technician lacked equipment to finish — the owner responded saying they had no record of her in their system. Erik Monterroso was charged $750 for a camera inspection after removing his own toilet, then called back and was quoted $350 for the same service by a different agent — the owner acknowledged the issue and offered reimbursement. M.R. Mohebbi paid $1,600 for a hydro jet attempt that failed with no camera inspection offered. Briawna Sims, a Local Guide with 82 reviews, was quoted $650 to snake a garbage disposal with a stuck butter knife. Jaime Pena reported being unable to book a job because the phone operator pretended not to hear them.
The pricing complaints share a structural cause: franchise plumbing operations set technician-level pricing with broad discretion, and this location's office told at least one reviewer they "don't have control on their technician." Erik Monterroso's experience — quoted different prices by different agents for the same job — supports this. The owner responded to 3 of 5 recent negatives. Two responses engaged with specifics (offering reimbursement to Erik, questioning Christina's identity), while Jaime Pena received a generic apology. The remaining two complaints got no response at all.
Doug Walker (field supervisor — overwhelmingly positive, named in 9+ reviews for solving difficult problems and clear communication). JP (technician — positive, praised for troubleshooting and professionalism). Chris Briggs (technician — positive, noted for patience and friendliness). Marty (technician — positive, praised for efficiency and teamwork with Chris). Noah Singleton (technician — positive, fast response and knowledgeable, one reviewer noted high pricing). Zach/Zack (technician — positive, late-night emergency responses). Sean/Shawn (technician — positive, same-day service). Owen Densley (technician — positive, persistent on difficult clogs). Eddie/Eddy (technician — positive, quick response). Mike (customer service / technician — positive, went above and beyond). Johnny (technician — positive, knowledgeable estimates). Omar (technician — positive). Cain Green (technician — positive). Luis (technician — positive). Andrew (technician — positive). Peter (technician — positive, diagnostic work). Jaylon (technician — positive but associated with high pricing). Jelino (technician — negative, described as unprepared and misleading by one reviewer, issue resolved by Doug).
Ask for Doug Walker by name if you can — he is the most consistently praised person at this location and functions as a supervisor who resolves problems other technicians create. Get a written, itemized quote before any work starts, and confirm that the price holds even if the first approach does not fix the problem. The franchise structure means you are dealing with a locally-operated shop, not a corporate call center, so escalation options are limited.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one selling you the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- Pricing complaints dominate the negative reviews. Four of five recent 1-star reviewers said they paid hundreds of dollars for work that did not resolve the issue. Get a written scope and fixed price before work begins.
- This is a franchise location operated as an independent contractor. Pricing, guarantees, and available services vary from other Roto-Rooter locations. The national website does not reflect what this specific office can or will do.
- The mold remediation page describes services at a national level. Confirm with the Fairfield office that they have local AMRT-trained crew and the specific equipment on hand before booking mold work.