Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
Fairfield and Northern California homeowners or businesses dealing with water, fire, or mold damage who want a national restoration company with a dedicated local office and in-house reconstruction crews.
Best for
- Fairfield, Vallejo, and Solano County residents dealing with water damage, fire damage, or mold who want a single company to handle both the emergency response and the reconstruction
- Commercial property managers or HOAs who need a disaster preparedness plan (InstantAssist) and a restoration partner with national resources
- Homeowners whose insurance company referred them to a restoration firm and want a company experienced in navigating claims with adjusters
- Anyone dealing with mold that resulted from a water leak or flood, where the root cause needs to be addressed alongside the mold removal
About this company
Kustom is a national disaster restoration company with a physical office in Fairfield, California at 1070 Horizon Dr. Mold remediation is one piece of a broader operation that includes water damage restoration, fire damage repair, storm damage cleanup, structural reconstruction, and content pack-out. They operate under the Kustom US brand nationally (previously known locally as Five Star Restoration) and have 29 offices across 48 states.
What stands out here is the full-service model. Kustom handles the damage response and the rebuild under one roof. Their mold page references ANSI/IICRC S520 methods, and their water damage division uses thermal moisture mapping and dehumidification equipment. They also offer a commercial disaster planning product called InstantAssist, which is a pre-arranged business continuity plan for commercial clients. Industrial firefighting is another unusual offering on the commercial side.
Kustom is family-owned and has been in business for over 50 years. The Fairfield office is one of several California locations alongside Sacramento, San Diego, and satellite coverage for San Francisco and Los Angeles. They serve both residential and commercial clients and work directly with insurance companies on claims.
4.7 stars across 132 Google reviews is a strong showing for a restoration company of this size. The review base includes a healthy mix of Local Guides and multi-review accounts, which adds credibility. No negative reviews appeared in the last 18 months.
Services
Service area
Headquartered in Fairfield, California. This office serves the Northern California region including Solano County. Reviews reference work done in Vallejo. Kustom also has separate California offices in Sacramento, San Diego, and satellite coverage for San Francisco, Los Angeles, and Ontario. The company claims nationwide coverage across 48 states through 29 locations, but confirm the Fairfield office specifically covers your area before booking.
Review consensus
Reviewers consistently name specific crew members and project managers by name, which is unusual for a company this size and suggests stable staffing. Marcus Johnson appears in multiple reviews for water damage mitigation work, praised for being hands-on and working off-hours to keep projects moving. Scott Thomas is frequently cited as a project manager who communicates well and stays responsive. Arnulfo Tapia gets repeat mentions for craftsmanship, punctuality, and explaining his work as he goes. Jose Moreno draws praise for detail-oriented finish work, especially painting and trim. Alvino Barraza is noted for patience and skill on multi-day floor repairs. Maxwell Beatty appears in several reviews for painting and ceiling work. Insurance claim navigation is a recurring theme: multiple reviewers say Kustom worked directly with their adjusters and guided them through the process.
0 found across 132 total reviews at 4.7★. No recent negative reviews to analyze. Zero complaints at 3 stars or below appeared in the last 18 months across 132 total reviews at 4.7 stars.
The absence of recent negatives is itself a pattern worth noting. For a company running active restoration projects with this volume of reviews, it suggests the Fairfield office is performing consistently. The review base is also notably specific: most reviewers name the exact people who worked on their property and describe what was done, rather than leaving generic praise. This level of detail across dozens of reviews points to crews that make a personal impression on homeowners during stressful situations.
Marcus Johnson (water mitigation technician/crew lead — praised repeatedly for efficiency, responsiveness, and working extra hours). Scott Thomas (project manager — praised for communication, responsiveness, and guiding homeowners through the process). Arnulfo Tapia (technician/craftsman — praised for friendliness, skill, punctuality, and explaining his work). Jose Moreno (finish work/painting — praised for detail-oriented woodwork and painting). Luis Deleon (technician — praised for finishing details and teamwork). Maxwell Beatty (painting/ceiling repair — praised for kindness and quality). Alvino Barraza (floor repair/reconstruction — praised for patience, craftsmanship, and professionalism). Ray (Fairfield office — praised for knowledge and communication). Bennett (reconstruction — praised for punctuality, cleanliness, and craftsmanship). Ryan W. (project management — praised for responsiveness). Emilio (reconstruction — praised for professionalism and care). Adam (water mitigation — praised for hard work). Austin B. (technician — praised for friendly service). Eder (project manager — praised for communication and managing insurance). Braulio (mold mitigation crew lead — praised for keeping homeowners informed). Brad (technician — praised for repairs in Vallejo). Donna (office admin — praised). Courtney (office admin — praised). Mike Storey (project manager — praised for follow-up and communication). James (mold remediation — praised for helpfulness). Tim Tingey (project manager — praised for managing restoration phases).
This Fairfield office has a deep bench of named, praised crew members and project managers. Ask for Scott Thomas or a specific project manager by name when you call. Since Kustom does not do mold testing, line up a separate testing company before you call so you can move straight to remediation once results come back.
Keep in mind
- Mold remediation is a secondary service here, not the primary focus. Kustom is a disaster restoration company first. If you have a standalone mold problem unrelated to water or fire damage, ask whether the Fairfield office has a mold-specific crew available or if they prioritize larger restoration projects.
- This is a national company with 29 locations. Your experience depends on the Fairfield office's local staff, not the corporate brand. Ask who your project manager will be and whether the crew working on your property is a Kustom employee or a subcontractor.
- They do not perform mold testing or inspection. You will need a separate environmental testing company to confirm mold presence before and after remediation. This is actually a good thing from a conflict-of-interest standpoint.
- The company has operated under different names locally. Some reviews reference Five Star Restoration, which is the same Fairfield office now branded as Kustom. If you are checking references, search both names.