Provider profile
SERVPRO of Arcadia
Provider snapshot
What this listing says
Arcadia, Sierra Madre, and Temple City homeowners who need a family-run SERVPRO franchise that handles water damage, mold remediation, and reconstruction under one roof.
Best for
- Arcadia-area homeowners dealing with water damage that has led to mold growth and need one company to handle extraction, remediation, and rebuild.
- Property owners whose insurance company referred them to SERVPRO and want a franchise with an owner who stays involved in the project.
About this company
SERVPRO of Arcadia is a SERVPRO franchise based in Duarte, California, serving Arcadia, Sierra Madre, and Temple City. The Moufarrege family owns and operates it, with co-owner Amy Moufarrege actively managing projects and communicating with customers.
The company handles mold remediation alongside water damage, fire damage, and reconstruction. Their mold page describes containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do mold inspections and sampling in-house. Because they both test for and remediate mold, you should get a separate assessment from an independent testing firm before signing a remediation contract.
The Moufarreges say they bring over 30 years of experience. The franchise holds California CSLB license 864849 and mold remediation license 185489. They answer phones 24/7 with a live person and offer insurance claims coordination.
Services
Service area
Based in Duarte, California. Serves Arcadia, Sierra Madre, and Temple City. The website does not list additional cities or counties beyond these three.
Review consensus
Amy Moufarrege gets named repeatedly. Stephen Strand called her communication "over the top" and praised her crew for keeping their word. Aaronshawn Poolsaad credited her for navigating the stress of rebuilding after an electrical fire. Andy earned praise from Denise Acosta for work ethic and kindness. Multiple reviewers mention fast response times, with Ivy Pan noting the team came immediately for a water-to-mold situation at her Pilates studio. Brian Chambers highlighted fair pricing from SERVPRO-arranged contractors.
0 found across 15 total reviews at 4.7★. No recent negative reviews to assess.
Every review is 5 stars. With 15 total reviews over several years, this is a very small sample. The absence of any negative feedback is unusual and means there is no complaint data to evaluate. Several reviewers note they found SERVPRO through their insurance company, which is typical for franchise restoration companies where the insurer drives referrals rather than the homeowner choosing independently.
Amy Moufarrege (co-owner/general manager — praised by multiple reviewers for communication and project management). Andy (field technician — praised for work ethic and kindness).
The reviews are uniformly positive but the sample is small. Ask for Amy by name if project management and communication matter to you. For mold work specifically, get an independent test first since this company does both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. Get an independent mold assessment before agreeing to remediation work.
- Mold remediation is not their primary business. They are a full-service restoration company where mold work is one of many offerings.
- 15 Google reviews is a thin track record. Most of the reviews reference water or fire damage, not mold jobs specifically.
- Their service area covers only three cities (Arcadia, Sierra Madre, Temple City), but the website does not clarify whether they take jobs outside this zone.