Provider profile
SERVPRO of Davis
Provider snapshot
What this listing says
Davis, Winters, and Dixon homeowners or landlords dealing with mold after water damage who want a single company to handle remediation, reconstruction, and contents packout under one roof.
Best for
- Davis, Winters, or Dixon residents needing mold remediation after a water event, where one company can handle both the water damage and the mold work.
- Landlords or property managers dealing with tenant-caused damage who need packout, cleanout, and restoration from a single provider.
- Homeowners who want insurance claim coordination handled by the restoration company.
About this company
SERVPRO of Davis is a franchise location owned by Matthew J. and Shelley C. Elvis, based at 1260 Lake Boulevard in Davis, California. Mold remediation is one piece of a broader restoration operation that covers water damage, fire and smoke cleanup, storm damage, sewage, biohazard, and construction. They serve Davis, Winters, and Dixon across Yolo County.
Their mold page describes a seven-step process: inspection with moisture detection, containment, air filtration using air scrubbers and HEPA vacuums, removal with antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration including drywall and flooring replacement. They also run a contents packout operation with a storage facility for belongings displaced during remediation. The HVAC and air duct cleaning side follows NADCA standards, which matters if mold has reached ductwork.
The SERVPRO brand has been operating since 1967, though this Davis franchise is independently owned. Each location sets its own staffing and processes, so the national brand reputation does not automatically transfer.
Services
Service area
Headquartered in Davis, California. Serves Davis, Winters, and Dixon in Yolo County. Three-city coverage for a single franchise is reasonable for the area.
Review consensus
Speed of response is the dominant theme. Multiple reviewers describe same-day or next-day arrivals, including one Christmas Day emergency call. Cole Elvis and Jim Hudson appear most often, praised for keeping customers informed and explaining the process without rushing. Stacie gets specific credit for scheduling crews immediately and answering questions during a mold job. Gary is mentioned across several reviews for estimates, job scheduling, and on-site work. Alex helped a customer navigate insurance coverage. David and Gloria were called out for being careful with surrounding areas during their work.
1 found across 18 total reviews at 5.0★. (1 found across 18 total reviews at 5.0 stars) Rachel Madsen reported that SERVPRO came out promptly to look at a mold issue but dropped the ball on follow-up. A contractor relayed information instead of the inspector, a scheduled phone call was missed, and the office told her mold remediation was not an emergency so not to expect a callback until the next day. That callback never came, and no estimate was provided. The owner responded that they could not find this customer in their records and suggested the review might be for a different SERVPRO franchise.
The owner response to the single negative review follows a specific pattern: empathy, then a claim that the customer cannot be found in records, then a suggestion to contact the office or update the review. This is a single instance so it is not a pattern, but the response does not directly address the missed phone appointment or the office telling the customer mold was not a priority. Worth watching if more negatives surface.
Cole Elvis (crew/field — positive across multiple reviews). Jim Hudson (crew lead — positive, praised for communication and patience). Stacie (office/scheduling — positive, praised for responsiveness during mold job). Gary (estimator/field — positive across multiple reviews). Isaac Sarterio (field — positive, water mitigation). Alex (office/insurance coordination — positive). David (field — positive). Gloria (field — positive).
With 17 five-star reviews and one negative that the owner claims may belong to another franchise, this is a well-reviewed operation. Ask for Stacie when scheduling a mold job, and request a written timeline for when you will receive your estimate. If the initial visit goes well but follow-up communication stalls, escalate to the owners directly rather than waiting.
Keep in mind
- One reviewer reported scheduling a phone appointment for a mold estimate that was never kept, followed by no callback the next day. The owner responded that they could not locate the customer in their system, which could mean a mix-up with another SERVPRO location or a record-keeping gap.
- This is a franchise. The national SERVPRO brand and this local office are separate businesses. Staff, equipment, and service quality vary by franchise.
- With only 18 Google reviews, you are working with a small sample. Ask for references from recent mold-specific jobs in your area.
- Their service area lists three cities across Yolo County. Confirm response times for jobs in Winters or Dixon specifically.