Provider profile
SERVPRO of Culver City/Baldwin Hills
Provider snapshot
What this listing says
Culver City and Baldwin Hills homeowners dealing with water-triggered mold after pipe leaks or storm flooding, where the same crew can handle demolition, drying, and reconstruction under one contract.
Best for
- Culver City or Baldwin Hills residents who need mold remediation tied to water damage from leaks or flooding
- Homeowners who want demolition, drying, mold cleanup, and reconstruction handled by one company instead of coordinating multiple contractors
- Commercial property managers needing a single vendor for multi-unit water and mold damage across retail, healthcare, or hospitality spaces
About this company
SERVPRO of Culver City/Baldwin Hills is a franchise serving Culver City and Baldwin Hills under the Team SPG umbrella, which operates SERVPRO locations across greater Los Angeles, San Diego, Miami, and Charleston. Mold is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and full reconstruction.
Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal with antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction. They handle the rebuild in-house rather than handing you off to a separate contractor. Nothing on the website differentiates their mold approach from standard SERVPRO franchise procedures.
The team claims over 30 years of experience in restoration and construction and trains to IICRC standards. The franchise changed ownership at some point before 2021, and multiple reviewers note the improvement under new management.
Services
Service area
Headquartered in Culver City, CA. Lists Culver City and Baldwin Hills as primary service areas. Part of the Team SPG franchise group with locations across greater Los Angeles, but reviews come from Culver City, Baldwin Hills, Encino, Huntington Beach, and Marina Del Rey, suggesting they take jobs across the LA basin.
Review consensus
Fast response times dominate the positive reviews. Multiple customers report same-day or next-morning arrivals, including after-hours calls. Abraham appears most frequently as a project manager praised for hands-on work and clear communication. Kat gets consistent mentions for friendly, helpful phone intake. Yvette draws praise for walking customers through the process step by step. Junior, Alan, Nora, and Manny also receive individual shoutouts. Several reviewers describe crews that accommodated schedules, showed up on time daily, and used plastic tenting to contain work areas.
1 found across 26 total reviews at 4.8★. One fire-damage customer describes a packout where crew members damaged a synthesizer, piled guitars in trash heaps, lost an antique scabbard, stood on a dagger, bent a spear, and misplaced family documents despite written notes asking them to be set aside. The owner responded the same day with an apology and promised an internal investigation, but the response was generic and did not address any specific items mentioned in the complaint.
The single negative is a fire packout, not a mold or water job. Every mold and water damage review is five stars. This suggests the core water-and-mold workflow runs smoothly, but the fire packout process for handling personal belongings has a gap. The owner response to the negative was prompt (same day) but read as a template rather than engagement with the specific complaints listed.
Abraham (project manager / field lead — praised repeatedly), Kat (office / intake — praised), Yvette (coordinator — praised), Junior (field crew — praised), Nora (project coordinator — praised), Alan (technician — praised), Manny (field crew — praised), Rachel (phone support — praised), Tony (packout lead — praised), Ruby (claims manager — praised), David (project manager — praised), Nancy (field crew — praised), Alex (field crew — praised), Mando (field crew — praised), Jenny (office — praised), Jeff (dispatch / crew lead — praised), Genna (technician — praised), Anna (team lead — praised), Lychelle (coordinator — praised), Ricky (technician — praised), Todd (field crew — praised), Laura (phone intake — praised), Jordan (technician — praised), Daniel Rojas (project coordinator — praised), Alan Reed (team lead — praised), Julio (field crew — praised)
For mold tied to water damage, this franchise has a strong track record: 25 of 26 reviews are five stars, response times are fast, and named staff like Abraham and Kat show up repeatedly in praise. Ask for an independent mold test before agreeing to their remediation scope, and if your job involves packing out personal belongings, stay present and document everything.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you whether you have a mold problem is the same company that profits from fixing it. Get an independent mold test before committing to remediation work.
- This is a franchise operation, not an independent local shop. The crew, management, and service quality can change if the franchise changes hands again. One reviewer specifically noted improvement after an ownership change.
- The only recent negative review (1-star, July 2025) describes serious mishandling of personal property during a fire packout: damaged antiques, lost items, ignored written instructions. If you have valuables, document everything and supervise the packout.
- Their website mentions SERVPRO of Moorpark/Fillmore/Santa Paula in the About section, suggesting shared marketing copy across franchises. Confirm you are speaking with the Culver City/Baldwin Hills location specifically.