Provider profile
911 Restoration of West Los Angeles
Provider snapshot
What this listing says
West LA homeowners dealing with water or mold damage after storms or pipe breaks who want a 24/7 franchise restoration crew based in Culver City with a 5.0-star Google rating.
Best for
- Homeowners in Culver City, Beverly Hills, Santa Monica, or Venice who need same-day water extraction and mold remediation under one contract.
- Property owners facing storm or fire aftermath who want a single company to handle water, smoke, and mold damage together.
- Landlords and commercial property managers across West LA who need 24/7 emergency restoration with insurance coordination.
- Buyers who previously had a bad experience with another restoration company and want a second opinion — multiple reviewers hired 911 after firing their first contractor.
About this company
911 Restoration of West Los Angeles is a franchise restoration company headquartered in Culver City, serving 14 communities across the Westside from Beverly Hills to El Segundo. Mold is one piece of a broader restoration operation — water damage, fire and smoke cleanup, sewage backup, and sanitization all fall under the same roof.
The company claims IICRC certification and advertises a 45-minute emergency response window around the clock. Their mold page lists inspection, black mold removal, surface cleaning, carpet mold removal, moisture control, and airborne filtration as distinct services. They do both mold testing and mold remediation, which creates an inherent conflict of interest — the same company that finds the mold also gets paid to remove it.
911 Restoration is a national franchise system with locally owned branches. The West LA branch operates out of Culver City and covers a focused geographic footprint — all 14 listed service areas fall within roughly a 15-mile radius, which is reasonable for a single crew.
A 5.0-star rating across 260 Google reviews is exceptionally rare. The volume and consistency suggest genuine satisfaction, though it is worth noting that both recent 1-star reviews come from single-review Google accounts with zero likes. The company did not respond to either negative review.
Services
Service area
Headquartered in Culver City, California. The company lists 14 service areas: Beverly Hills, Beverlywood, Culver City, El Segundo, Inglewood, Jefferson Park, La Brea, Marina Del Rey, Mid-City, Playa Del Rey, Santa Monica, Venice, West Los Angeles, and Westchester. All fall within roughly a 15-mile radius of the Culver City office, which is a reasonable footprint for a single-location restoration company.
Review consensus
Marcos and Daniel are the most frequently named field crew members, appearing together in at least ten reviews. Reviewers describe them as straightforward, polite, and fast. Lemore handles coordination and is praised for same-day scheduling, clear communication, and not pushing unnecessary work — one reviewer noted she had a team out the same day and remediation scheduled two days later. Ben draws praise for storm damage and roof leak work. Anthony earned a callout for a thorough multi-unit inspection. Several reviewers specifically noted the company gave them honest assessments — Marc Levy wrote that 911 told him work another company quoted was unnecessary. Transparent and fair pricing comes up repeatedly. Multiple reviewers came to 911 after firing a previous restoration company and reported a better experience.
2 found across 260 total reviews at 5★. Erica Choi (June 2026) reported the company took incorrect asbestos samples, delaying her project by two weeks and causing her to lose tenants. She considered legal action but did not pursue it because insurance covered the costs. A C (January 2026) called about mold remediation with a 24-hour-old inspection report in hand. The project manager Carla refused to accept the outside report, insisted on charging for a new inspection, and was described as rude and dismissive on the phone. Both reviewers have single-review Google accounts with zero likes. The company did not respond to either review.
The 0% owner response rate on recent negative reviews stands out for a company with a perfect 5.0 rating and 260 reviews. Most companies actively managing a high rating respond to negatives to demonstrate accountability. The silence here leaves both complaints unaddressed from the company's side. The two complaints also touch different failure modes — one operational (wrong sampling), one interpersonal (rude phone manner) — so they do not form a single pattern, but the lack of any response is itself a pattern.
Marcos (field crew — praised in 10+ reviews for speed, honesty, and clear explanations). Daniel/Danny (field crew — praised in 8+ reviews, often paired with Marcos). Lemore (coordinator — praised in 5+ reviews for same-day scheduling, not upselling, and clear communication). Ben/Benjamin (field crew — praised in 4+ reviews for storm and leak work). Erez (owner or manager — praised in 1 review for fire and smoke damage response). Anthony (inspector — praised in 1 review for multi-unit inspection). Jerry (team lead — praised in 1 review alongside Marcus). Roee (office — praised in 1 review for transparent pricing). Alfredo (field crew — praised in 1 review for Christmas Eve emergency response). Carla (project manager — named in 1 negative review for rudeness and refusing outside inspection report).
Ask for Marcos or Daniel on the field crew and coordinate through Lemore if you can. If you already have a mold inspection report, confirm before booking that they will work from it rather than requiring their own. The 0% response rate on negative reviews means you will not see the company's side of those complaints — worth factoring in, though the overall volume and consistency of positive reviews is unusually strong.
Keep in mind
- 911 Restoration does both mold testing and mold remediation. In California, the same company that identifies the mold problem also profits from fixing it. Ask whether they will accept a third-party inspection report before signing anything.
- One recent reviewer reported that a project manager named Carla refused to accept an outside mold inspection report and insisted on charging for a new one. If you already have a report, confirm upfront whether they will work from it.
- The company did not respond to either of its two recent 1-star Google reviews. Zero owner response rate on negatives is unusual for a company with this many reviews.
- This is a franchise branch of a national chain. The local owner and crew drive the day-to-day experience, but corporate branding, pricing structures, and processes may differ from what an independent operator would offer.
- One reviewer lost tenants after the company took incorrect asbestos samples and delayed the project by two weeks. For projects involving asbestos, confirm sampling procedures and turnaround commitments in writing.