Provider profile
SERVPRO of Lafayette/Moraga/Orinda
Provider snapshot
What this listing says
Lafayette, Moraga, and Orinda homeowners or commercial property managers who need mold remediation bundled with water damage restoration under one SERVPRO franchise.
Best for
- Homeowners in Lafayette, Moraga, or Orinda dealing with mold after a water event who want one company to handle both the water damage and the mold work.
- Commercial property managers in the East Bay who need a restoration company that handles recurring or time-sensitive mold and water jobs.
- Buyers who want 24/7 emergency availability and a national franchise's insurance claims process.
About this company
SERVPRO of Lafayette/Moraga/Orinda is a restoration franchise covering the Lamorinda corridor and parts of the East Bay, headquartered in Cotati, CA. Owners Jesus H. Espinal-Perez and Jenny M. V. Medina run the franchise, which handles mold remediation alongside water damage, fire damage, storm restoration, and construction. Mold is one service line among many, not their sole focus.
The mold page describes a seven-step process: emergency contact, inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning of structural elements, and restoration of drywall and subfloors. They also offer contents packout and storage at a separate facility. Nothing on the website distinguishes their mold approach from standard SERVPRO franchise procedures.
The franchise serves both residential and commercial clients. Multiple reviews reference commercial bank work coordinated by Martin and Ivan, suggesting an active commercial restoration book. The website references IICRC-industry training through SERVPRO's corporate training facility.
Services
Service area
Headquartered in Cotati, CA (Sonoma County). Lists Lafayette, Moraga, Orinda, Pleasant Hill, Saranap, and Oakland as service areas. The Cotati address is roughly 50 miles north of the Lamorinda corridor.
Review consensus
Martin draws the most mentions, praised by Joana Valentino for managing a three-week packout and demolition job, by Caitlin Kean alongside Chan for responsiveness and cleanliness, and by Kelsey Skinner for respectful behavior during a roof leak response. Adrea Vui is praised in three 2025 reviews: Woody DeVries (Local Guide, 29 reviews) credits him for prompt water damage mitigation and mold prevention, L B calls him polite and attentive during a flooding emergency, and Bruce Fabric highlights his patience in guiding them through the process. Jay Momet, a commercial banking client, praises Martin, Ivan, and the full team for handling multiple urgent jobs at their banks.
1 found across 22 total reviews at 4.6★. Tomas Alarcon (January 2026) wrote in Spanish that the receptionist was unfriendly and provided poor service. The owner responded five days later with a generic message asking Tomas to reach out directly, without addressing the specific complaint. Alarcon has only one Google review and the complaint received zero likes, so its weight is limited. No other reviews mention front-desk issues.
The single owner response to a negative review was a template deflection rather than an engagement with the specific complaint. With only one negative in the dataset, this is not enough to call it a pattern, but it is the only data point available on how this franchise handles criticism.
Martin (crew lead — praised in multiple reviews for packout management, responsiveness, and respectful crew work). Adrea Vui (technician — praised in three 2025 reviews for prompt water/mold mitigation, clear communication, and patience). Chan (crew member — praised alongside Martin for professionalism and cleanliness). Ivan (team member — praised in commercial bank work alongside Martin). Luis (technician — praised by Russ McCandless for leak mitigation). Javier (technician — praised alongside Luis for mitigation work). Eddie (team leader — praised by Jerry M. for honesty). Rob (staff — praised by Jon Hartman for a free ERP walkthrough).
Most reviewers describe a responsive, polite crew led by Martin and Adrea Vui, with strength in water damage mitigation that often overlaps with mold prevention. Ask for Martin or Adrea by name if your job involves mold after water damage. With only 22 total reviews, confirm recent mold-specific references before committing to a large remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling you the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, so the crew and management are local but the brand, processes, and training come from corporate. Your experience depends on the local team, not the national brand reputation.
- Only 22 Google reviews total. That is a thin sample to judge consistency, especially for mold-specific work.
- The business address is in Cotati (Sonoma County), roughly 50 miles from the Lafayette/Moraga/Orinda service area. Confirm response times for your specific location.