Provider profile
SERVPRO of Corona
Provider snapshot
What this listing says
Corona homeowners dealing with water-triggered mold who want a single franchise to handle mitigation, remediation, and reconstruction under one insurance claim.
Best for
- Corona, Home Gardens, and El Cerrito homeowners who need mold remediation tied to a water damage event and want one company to handle the entire job from drying to rebuilding.
- Homeowners filing insurance claims — multiple reviewers say Ed handled their insurance paperwork and communicated directly with adjusters.
- Situations where mold was found after a slab leak or pipe burst and the property needs both remediation and construction repair.
- Rental property owners or realtors who need fast turnaround — several reviewers mention property managers and realtors using this franchise repeatedly.
- Homeowners who want the owner on-site — Ed and Zulma show up personally on most jobs based on review patterns.
About this company
SERVPRO of Corona is a franchise restoration company in Corona, California, owned by Ed and Zulma Polizzo. They handle water damage, mold remediation, fire cleanup, and reconstruction. The franchise has operated for over 20 years and holds General Contractor License 799630, which means they can take a job from initial water extraction through drywall replacement and repainting without subcontracting.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and restoration. They also offer contents packout and storage at their own facility. Nothing on the website stands out as unusual for a SERVPRO franchise — the equipment list and process steps match the national brand's playbook.
Ed and Zulma run the business as a family operation. Multiple reviewers mention Ed personally visiting job sites, handling insurance paperwork, and walking homeowners through the claims process. Zulma leads the packout crew. The franchise serves Corona, Home Gardens, and El Cerrito.
4.9 stars across 60 Google reviews is unusually strong. Every single review is 5 stars, with zero complaints in the last 18 months. That said, 60 reviews over 20+ years is a modest volume — roughly 3 per year on average — so the sample is small.
Services
Service area
Headquartered in Corona, California at 2191 Sampson Ave Suite 104. The website lists Corona, Home Gardens, and El Cerrito as their service area. That is a tight geographic footprint — three adjacent communities in western Riverside County.
Review consensus
Ed Polizzo draws the most mentions — reviewers describe him visiting job sites, explaining the process, and handling insurance claims directly. Zulma earns praise for packout services, with reviewers noting she organized and labeled every box. Darren appears in multiple water damage and mold reviews as the on-site technician who arrived quickly and communicated well. Arturo gets credit for remodel and construction work. Elizabeth (also called Liz) handles scheduling and front-office communication. Reviewers consistently highlight two things: fast emergency response and the company managing their insurance claims from start to finish.
0 found across 60 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. Across all 60 reviews at 4.9 stars, every visible review is 5 stars. There is no complaint data to analyze.
The near-perfect record with zero negatives and a cluster of reviews in mid-2023 (about 15 reviews in six weeks) suggests the franchise may have actively solicited reviews during that period. This is common and not inherently suspect, but it means the 4.9 rating reflects a partly curated sample. Several reviewers share last names with the owners (Polizzo) or each other (Dilauro, Bui, Phan), which could indicate family or referral networks leaving reviews.
Ed Polizzo (owner — positive across 10+ reviews). Zulma Polizzo (owner, packout lead — positive across 5+ reviews). Darren (technician — positive across 4 reviews). Arturo (construction/remodel lead — positive across 2 reviews). Elizabeth/Liz (front office — positive across 2 reviews). Eddie (technician — positive across 2 reviews). Alex (technician — positive in 1 review). Josh (technician — positive in 1 review). Terrance (technician — positive across 2 reviews). Vladimir (technician — positive across 2 reviews). James (technician — positive in 1 review). Fernand (office/admin — positive in 1 review).
With zero complaints in 18 months, there is nothing to warn you about from the review data. Ask for Ed by name when you call — reviewers who mention him consistently report the smoothest experiences. Get an independent mold test before committing to their remediation scope, since they do both testing and remediation under the same roof.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company that tells you how bad the problem is also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a SERVPRO franchise, which means the national brand's marketing and process descriptions appear on the website. The actual equipment and crew quality depend on this specific franchise location, not the national chain.
- Their stated service area is just three cities (Corona, Home Gardens, El Cerrito). Confirm they will service your address before scheduling.
- The website mold page has several spelling and grammar errors, which suggests the local franchise writes its own content without much oversight. This does not reflect on the quality of the physical work but is worth noting.
- 60 reviews over 20+ years is low volume. The 4.9 rating is strong but based on a small sample.