Provider profile
911 Restoration of the Inland Empire
Provider snapshot
What this listing says
Inland Empire property owners dealing with water damage that has led to mold growth, where a single franchise crew handles extraction, remediation, and reconstruction under one contract.
Best for
- Inland Empire homeowners who discover mold after a water damage event and want one company to handle both problems.
- Property managers needing a single vendor for emergency water extraction, mold remediation, and reconstruction across multiple units.
About this company
911 Restoration of the Inland Empire is a franchise location based in Colton, California, serving San Bernardino County communities including Highland, Redlands, Rialto, and surrounding areas. Their primary identity is water damage restoration, but they handle the full chain from flood cleanup through mold removal and structural reconstruction. They are a bilingual operation (Spanish-speaking staff available) with 24/7 availability and a stated 45-minute response time.
Mold work here sits inside a broader restoration operation. The website mentions moisture meters, infrared cameras, air scrubbers, and HEPA vacuums for mold detection and removal. They use third-party laboratory testing for mold clearance and offer a mold-free guarantee tied to passing a clearance test. Nothing on the mold side is unusual for a 911 Restoration franchise, but the third-party lab testing is worth noting since it adds a layer of accountability.
Services
Service area
Headquartered in Colton, California, with an address also listed in Riverside. They name Highland, Redlands, Rialto, Colton, Loma Linda, San Bernardino, and Yucaipa as specific service cities. The broader claim covers the Inland Empire region, which is a large area — confirm response times for locations on the outer edges.
Review consensus
Responsiveness is the dominant theme. Multiple reviewers describe calling at odd hours and getting someone on the phone immediately. Anthony is praised by name for customer service and pricing. Carlos and Richard are mentioned together handling office coordination and on-site work. John Rollman is credited with coordinating mold work including environmental air testing. Lucas is mentioned alongside Carlos and Richard for hands-on restoration. A property manager (June Jackson) describes using them as a go-to vendor for over 5 years across hundreds of properties. Alum William notes they were the only company to diagnose the true cause of recurring pipe bursts in a condo building.
0 found across 22 total reviews at 4.7★. No negative reviews found in the last 18 months. The review history is entirely 5-star across the available sample.
Every review in the available sample is 5 stars, yet the overall rating is 4.7, which means some lower-rated reviews exist but fall outside the 18-month recency window. The review volume is low for a company that has been operating for multiple years, and several reviews cluster around the same few dates in early 2022 and mid-2019, which could reflect review solicitation campaigns.
Anthony (service/sales — positive). Carlos (office coordination and on-site — positive). Richard (office coordination — positive). Lucas (on-site restoration — positive). John Rollman (mold remediation coordinator — positive).
With zero recent complaints and strong praise for responsiveness, 911 Restoration of the Inland Empire looks solid for emergency situations. Ask for Anthony or Carlos by name if you can. Given the testing-and-remediation conflict of interest, get an independent mold assessment before agreeing to a remediation scope.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party mold inspection before starting remediation work.
- This is a franchise of the national 911 Restoration brand, not an independent local mold specialist. Franchise operations can have inconsistent crew quality as staff rotates.
- Only 22 Google reviews total. That is a small sample for a company covering the entire Inland Empire region.