Provider profile
Green Planet Restoration of LA
Provider snapshot
What this listing says
San Fernando Valley and LA County homeowners needing a single contractor for water, fire, and mold damage plus reconstruction and insurance billing under one roof.
Best for
- San Fernando Valley homeowners dealing with water damage who want extraction, drying, and reconstruction handled by the same company.
- LA County property owners who need insurance claims managed directly by the restoration contractor, since Green Planet has a dedicated billing coordinator on staff.
- Commercial property managers needing a single vendor for water, fire, or mold damage across multiple buildings, with documented pack-out and inventory logging.
- Homeowners affected by LA-area wildfires who need smoke and ash cleanup, though recent fire-related reviews are mixed.
About this company
Green Planet Restoration of LA operates from Chatsworth and covers all of Los Angeles County. They hold CSLB license #1009639 and claim over 24 years in the restoration business. The company handles water damage, fire damage, mold removal and testing, asbestos removal, sewage cleanup, odor removal, crime scene and trauma cleanup, hoarding cleanup, vandalism restoration, and property reconstruction. They also run an insurance billing department that works directly with adjusters.
What sets them apart from mold-only companies is the breadth of services under one contractor. They do pack-out and storage, emergency board-up, roof tarping, crawl space extraction, and full reconstruction after the cleanup phase. Their website states IICRC and OSHA training for technicians, and they claim 45-minute on-site arrival for emergencies around the clock. They also operate locations in Washington state and Florida, making this a multi-state operation rather than a single-market shop.
The company serves both residential and commercial properties. Their website specifically mentions short-term rental properties and commercial kitchens as scenarios they handle, and multiple reviews confirm commercial work. They use thermal imaging for leak detection and industrial dehumidifiers and air movers for structural drying, per their water damage process page.
At 4.7 stars across 93 Google reviews, the rating is solid but not exceptional. The 6 recent negative reviews cluster around fire-season cleanup work and follow-up failures, which drags down what would otherwise be a strong track record built on pack-out and water damage jobs.
Services
Service area
Green Planet Restoration of LA is headquartered at 9146 Owensmouth Ave in Chatsworth, CA. They claim coverage across all of Los Angeles County, including the San Fernando Valley, Pasadena, Santa Clarita, Long Beach, and downtown LA. Their website also lists Ventura County, San Bernardino County, and Orange County, and the company operates separate locations in Washington state and Florida.
Review consensus
Cesar is the most frequently named employee across the entire review set. At least 15 reviews mention him by name, all positive, consistently praising his pack-out and pack-in work as careful, efficient, and organized. Carlos appears in multiple commercial and residential reviews as a responsive project supervisor who keeps clients informed and returns calls. Avi Cohen earns praise for honest inspections. Dave, Ruben, Dan, Arturo, Genner, and Ezequiel each appear in positive reviews for project management, insurance coordination, or hands-on restoration work. Reviewers repeatedly cite fast response times, willingness to work directly with insurance adjusters, and respectful treatment of belongings during pack-out.
6 found across 93 total reviews at 4.7★. The most detailed complaint describes a water mitigation job where multiple IICRC-standard steps were skipped: no baseboards removed, no air movers deployed, only one air scrubber instead of the three listed in the contract, no containment set up, and a dehumidifier that collected no water. The reviewer hired a second contractor to complete the work and felt a 15% discount was inadequate. The owner responded acknowledging the complaint and inviting further discussion, but no resolution was described. A Palisades Fire cleanup customer reported that all wine from his refrigerator and rack went missing, and the company only acknowledged the situation after he discovered the loss weeks later. The salesperson Yaniv sent photos showing some bottles broken, but the customer noted intact bottles in those same photos were also missing. A fire-season smoke cleanup reviewer reported the assigned project manager never showed up on site, the crew missed ash and soot throughout the home, and windows were damaged by power washing after the homeowner specifically requested no power washing. Another reviewer described billing confusion between mitigation and construction invoices, with the owner's response suggesting the customer received two insurance checks and only paid for one service. One caller seeking mold remediation was put off by a rude phone representative who would not answer direct questions. Another homeowner waited two weeks for an estimate that never came, and the assessor who visited had no ladder and made visual-only observations from below a damaged ceiling.
The negative reviews cluster around fire-season work (Palisades Fire, LA fires) from mid-2025, when the company was handling surge demand. The owner's response to the delayed-estimate complaint explicitly cites being overwhelmed by emergency calls from the fires. This suggests the company took on more jobs than it could manage during the fire season, and quality control suffered on non-emergency or lower-priority projects. The owner responds to 100% of negative reviews, and the responses are mostly personalized rather than templates, though they follow a similar structure of acknowledging the complaint and inviting offline discussion. One notable exception: the response to Debbie Pham's billing complaint is defensive and disputes her account directly, contrasting with the conciliatory tone of the other five responses.
Cesar (pack-out crew lead — consistently positive across 15+ reviews). Carlos (project supervisor — positive, praised for responsiveness and communication). Avi Cohen (inspector/estimator — positive, praised for honesty). Dave (project manager — positive, praised for quick response). Ruben (coordinator — positive, praised for insurance coordination). Dan (team member — positive, praised for professionalism). Arturo (team member — positive, praised for respectful work). Genner (coordinator — positive, praised for mold removal coordination). Ezequiel (project manager — positive, praised for smooth process). Mike (technician — positive, praised for quick water damage response). Yaniv (salesperson — negative, associated with missing property complaint). Casar (likely Cesar variant — positive, pack-out work).
For pack-out, pack-in, and straightforward water damage jobs, Green Planet has a strong track record anchored by Cesar's crew. Ask for Cesar by name if you need pack-out services. For fire or smoke cleanup during busy seasons, get specific written commitments about which project manager will be on site and how many crew members and machines will be deployed. Verify equipment counts against your contract on day one.
Keep in mind
- Green Planet does both mold testing and mold remediation. This creates a conflict of interest: the company testing for mold profits from finding it. Ask for an independent third-party test before agreeing to remediation work.
- Several 2025 reviews describe substandard mitigation work, including skipped IICRC steps like containment and wall-cavity drying on a water damage job. One reviewer had to hire a second contractor to redo the work. Confirm in writing which specific steps will be performed and verify equipment counts match the contract.
- The company claims to cover all of LA County plus Ventura, San Bernardino, and Orange Counties, and also operates in Washington and Florida. That is a very wide footprint. Ask which office and crew will handle your job and whether the same project manager stays assigned throughout.
- Two fire-cleanup reviews report missing personal property and a project manager who never appeared on site. If you use them for fire or smoke cleanup, document your belongings independently before work begins.