Provider profile
SERVPRO of Marina/North Salinas
Provider snapshot
What this listing says
Monterey Peninsula homeowners dealing with water damage that led to mold, who want a single SERVPRO franchise crew handling both cleanup and remediation under one insurance claim.
Best for
- Monterey Peninsula homeowners whose water damage has turned into a mold problem and want one company to handle both.
- Property managers in Marina, Salinas, or Carmel Valley who need 24/7 emergency response for water or mold events at rental units.
- Homeowners navigating an insurance claim who want the restoration company to coordinate paperwork directly with the insurer.
About this company
SERVPRO of Marina/North Salinas is a restoration franchise based in Castroville, CA, serving the Monterey Peninsula. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, sewage cleanup, and biohazard work. Owner Steve Carrillo has run this franchise since May 2014.
The mold page on their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of infested materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also do packout and contents storage at their own facility. Nothing here is unusual for a SERVPRO franchise; this is standard franchise-level equipment and process.
Carrillo relocated from Southern California to Pacific Grove with his family. The management team lists Steve Carrillo as President and Luis Cortes as Production Manager, with over 35 years of combined experience in property damage restoration. The franchise holds California CSLB contractor license 1019508.
Services
Service area
Headquartered in Castroville, CA. The website lists Marina, Bolsa Knolls, and Springtown as the primary service area but references the broader Monterey Peninsula. Reviews come from Salinas, Carmel Valley, Hollister, Capitola, Soquel, Watsonville, Monterey, Bradley, East Garrison, and Pacific Grove, suggesting a wider reach across Monterey and San Benito counties.
Review consensus
Reviewers consistently name specific crew members and praise quick response times. June appears in at least 10 reviews and is the most frequently mentioned technician. Miguel, Tito, Luis, and Carmen also draw repeat praise. Multiple reviewers highlight same-day or next-day response to water emergencies. Robin Combs listed the full team structure: Samantha and Luis as project managers, June and Miguel as lead technicians, Tito as junior lead. Several reviewers describe the crew as courteous during high-stress situations. Dennis from East Garrison, a repeat commercial client, singled out Steve for being accessible on short notice. Kaycie R. from Bradley described them as her go-to for remediation and industrial cleaning.
0 found across 24 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months. With only 24 total reviews at 5.0 stars, there is no complaint data to analyze.
Every review is 5 stars, and most name individual crew members. This is unusually uniform for a restoration company. The small total review count (24) means the sample is limited. As a franchise, SERVPRO corporate may encourage review collection from satisfied customers, which could skew the visible sample.
Steve Carrillo (owner/president — praised by Carmen Helena Roberts for claim process help, by Dennis for water damage recovery). Luis Cortes (production manager — praised by Robin Cohen, Cris Mendoza, D Lawson, Al Vicent, Robin Combs). June (lead technician — praised by Washlin Taguiran, Hilda Chaidez, Robin Cohen, A, Robin Combs, D Lawson, linda oconnell, MIKE ROBLEDO, BeautybyAcacia, Lynn Goldman, Rosie Commons). Miguel (lead technician — praised by Carmen Helena Roberts, Washlin Taguiran, Robin Cohen, Cindy McKibbin, linda oconnell, MIKE ROBLEDO, Al Vicent, Jose Montes). Tito (junior lead technician — praised by Hilda Chaidez, Cris Mendoza, Robin Cohen, Robin Combs, Jose Montes, Dominic Garcia). Carmen (technician — praised by Hilda Chaidez, Robin Cohen, D Lawson, BeautybyAcacia). Maria (technician — praised by Washlin Taguiran, Hilda Chaidez, Cris Mendoza). Ricky/Rickey (technician — praised by Hilda Chaidez, Robin Cohen, linda oconnell). Ricardo (technician — praised by Hilda Chaidez, Lynn Goldman). Samantha (project manager — praised by Michael, A, Robin Combs). Olivia (technician — praised by Robin Cohen, A). Jasyn (technician — praised by Robin Combs, A). Alejandro (technician — praised by Robin Combs, linda oconnell). Sandi (staff — praised by Andrew). Tony (staff — praised by Garcia). Jason (staff — praised by Garcia). Fernando (technician — praised by Dominic Garcia). Oscar (technician — praised by Dominic Garcia). Edgar (technician — praised by Lynn Goldman). Jesus (technician — praised by Mr. Martinez for mold guidance).
This franchise has a perfect 5.0 rating, but on only 24 reviews. Reviewers consistently name crew members and praise fast emergency response. If you hire them for mold work, get a separate mold assessment first since they do both testing and remediation. Ask for June or Miguel by name if your job involves water-to-mold transition work.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold should not be the same company that gets paid to remove it. Get an independent mold assessment before committing to remediation.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a small part of their business. Most of their reviews and workload center on water damage restoration.
- The listed service area names only Marina, Bolsa Knolls, and Springtown, but the website references the broader Monterey Peninsula. Confirm they will service your specific city before scheduling.
- With only 24 Google reviews, the 5.0 rating is based on a small sample. A single bad experience could shift the picture.