Provider profile
SERVPRO of Campbell
Provider snapshot
What this listing says
Campbell and west San Jose homeowners who want a single company to handle water damage, mold cleanup, and reconstruction under one SERVPRO franchise roof.
Best for
- Campbell, San Jose, and Saratoga homeowners dealing with mold discovered during or after a water damage event.
- Property owners who want one company to handle the full sequence from water extraction through mold cleanup through drywall and paint rebuild.
- Commercial facility managers in the west San Jose area who need 24/7 emergency mold or water response with insurance coordination.
- Homeowners who want an in-person inspection before committing, since multiple reviewers report Ron providing free assessments and sometimes recommending against unnecessary work.
About this company
SERVPRO of Campbell is a locally owned franchise operating out of Campbell, California since 2004. Mold is one piece of a broader restoration operation: they handle water extraction, fire damage, mold remediation, construction rebuild, and commercial cleaning across Campbell, San Jose, Saratoga, Los Gatos, and surrounding communities. Their Google category is water damage restoration, and most of their review volume reflects that. Mold jobs typically follow a water event they already responded to.
On the mold side, they do both testing and remediation in-house. Their website describes containment setup, air scrubbers, HEPA vacuums, antimicrobial treatments, and removal of mold-infested drywall, carpet, and insulation. One reviewer specifically described them setting up containment barriers and air scrubbers for a whole-house mold job. They also handle the rebuild afterward: drywall, painting, flooring. That water-to-mold-to-rebuild pipeline means fewer handoffs, but it also means the same company telling you what needs fixing is the one billing you for the fix.
The franchise holds IICRC certifications and has operated with the same ownership since 2004. They work directly with insurance companies and multiple reviews mention insurance-referred jobs. Ron (Ronald Schmiedeberg) runs inspections and appears by name in roughly a third of all reviews. The operation supports both residential and commercial work, and they participate in local organizations like the Rental Housing Network and BOMA.
4.9 stars across 54 Google reviews is unusually high for a restoration company. Only one review in the last 18 months falls below 4 stars. The volume is modest, but the consistency is notable: reviewers repeatedly cite honest scoping (including Ron recommending against unnecessary work), fast response times, and named crew members doing quality work.
Services
Service area
Headquartered in Campbell, California at 21 Harrison Ave. They list service coverage for Campbell, San Jose, Saratoga, Los Gatos, Monte Sereno, West Valley, and Santana Row. Reviews confirm jobs in Campbell, San Jose, Saratoga, and Cupertino.
Review consensus
Ron (Ronald Schmiedeberg) is by far the most-mentioned name, appearing in roughly 15 reviews. Reviewers consistently describe him running the initial inspection, providing honest assessments, and in at least two cases recommending against work the homeowner expected to need. Matt gets credit for fast water mitigation and patient explanations during stressful holiday-season floods. Tee Ballin draws praise for responsiveness and quick scheduling. Will (William Smith) is noted for quality drywall and restoration work. Carmen and Monica are praised for mold treatment work specifically, described as courteous and thorough. Jessie gets a callout for clear communication and reasonable pricing on a mold containment job. Vee is mentioned twice for helpful, knowledgeable phone intake. Multiple reviewers highlight same-day or within-hours response times.
1 found across 54 total reviews at 4.9★. One review edited from 5 stars down to 2 stars describes a commercial health club job where tile floors and drains failed roughly a year after completion. The reviewer reports leaking under drains, grout that was too thin, and poorly laid tile. The owner response is a boilerplate thank-you from the original positive review and does not acknowledge the updated complaint at all. This is a single data point involving subcontractor finish work on a commercial project.
The owner response to the only negative review is notable for what it lacks: it is the original thank-you reply from when the review was 5 stars, and the business never posted a follow-up after the reviewer edited their rating down to 2 stars with serious complaints about subcontractor work. With only one negative in 18 months this is not a pattern, but it does suggest the business may not be monitoring review edits.
Ron/Ronald Schmiedeberg (owner/inspector — overwhelmingly positive, ~15 reviews). Matt (project manager — positive, praised for speed and patience). Tee Ballin (team manager — positive, praised for responsiveness). Will/William Smith (project manager/technician — positive, praised for drywall and restoration quality). Erik Pedersen (manager — positive, praised for urgency and customer service). Carmen (technician — positive, praised for mold treatment). Monica (technician — positive, praised for mold treatment). Joshua (technician — positive, praised across multiple jobs). Tina (technician — positive, praised for timely updates). Jessie (technician — positive, praised for communication on mold job). Aaron (inspector — positive, mentioned once for follow-up inspection). Vee (office staff — positive, praised for phone intake). Jonathan (technician — positive, praised for quick work and suggestions). Brian (technician — positive, praised for mold cleanup). Sean (technician — positive, praised for water damage work). Steve (technician — positive, praised by one reviewer). Ricardo (technician — positive, praised for stucco and drywall repair). Mark Anthony (technician — positive, praised for mold removal). Anthony (technician — positive, praised for efficiency). Connie de Costa (technician — positive, mentioned once). Chris (project manager — positive, praised for knowledge). Daniel (technician — positive, mentioned once). Jocksan (technician — positive, mentioned once). Joanna (technician — positive, mentioned once). Marrissa (technician — positive, mentioned once). Robert (crew — positive, mentioned once).
Ask for Ron to do your inspection. He has the longest track record and multiple reviewers describe him as honest about scope, including talking people out of unnecessary work. If your mold job will involve tile, flooring, or other finish work by subcontractors, ask upfront who does that work and what warranty covers it. Get an independent mold test to confirm whatever scope they propose, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem profits from the fix. Get an independent mold test before or after their assessment to confirm the scope.
- The one recent negative review describes subcontractor tile and drain work that fell apart a year later at a commercial facility. If your job involves subcontracted finish work, ask who does the tile and flooring and whether SERVPRO warranties that work directly.
- This is a SERVPRO franchise, not an independent shop. Corporate branding, processes, and pricing structures apply. Franchise quality varies location to location.
- 54 reviews over 20+ years of operation is a thin total. Most of these reviews are for water damage, not mold specifically. Mold-specific review evidence is limited to a handful of jobs.