Provider profile
SERVPRO of Burbank
Provider snapshot
What this listing says
Burbank-area homeowners and businesses dealing with mold discovered during water or fire damage restoration, backed by 30+ years as a family-owned SERVPRO franchise with a 4.9-star rating.
Best for
- Burbank residents who need mold remediation triggered by water damage and want one company to handle the full job from extraction through rebuild.
- Property managers and HOAs in the San Fernando Valley who need a single vendor for water, fire, and mold events across multiple units.
- Homeowners navigating insurance claims who want a company that documents the restoration process and coordinates directly with adjusters.
- Commercial property owners needing after-hours emergency response for water damage in retail, healthcare, or hospitality spaces.
About this company
SERVPRO of Burbank is a franchise owned and operated by the Barlow and Bridges families, based in Burbank, CA. They focus on water damage restoration and fire damage cleanup, with mold remediation as part of their full-service restoration pipeline. The franchise has operated for more than 30 years.
What stands out is the end-to-end scope. They handle water extraction, structural drying, mold remediation, and reconstruction under one roof. Their website describes moisture detection equipment, industrial drying machines, and internal software for generating drying reports and insurance documentation. They also do packout and contents restoration, sewage cleanup, biohazard cleaning, and air duct cleaning. Nothing here is unusual for a SERVPRO franchise, but the construction capability means they can take a job from emergency water extraction through drywall replacement without subcontracting.
April Barlow and Grant Bridges own this location. Grant shows up repeatedly in reviews as hands-on with estimates and customer communication. The franchise is active in the San Fernando Valley Chamber of Commerce and the Community Association Institute of Greater Los Angeles, which suggests strong ties to property managers and HOAs.
At 4.9 stars across 57 Google reviews with zero negative reviews in the last 18 months, this is a notably clean record. The volume is modest for a 30-year-old business, but the consistency is real. Reviews span from 2015 to 2026 and cover residential, commercial, and multi-unit work across a wide geographic area.
Services
Service area
Headquartered in Burbank, CA. Lists Burbank and Magnolia Park as service areas. Reviews indicate they regularly serve across the San Fernando Valley and greater Los Angeles County, including Glendale, North Hollywood, Woodland Hills, Canoga Park, Chatsworth, Granada Hills, La Crescenta, Altadena, Santa Clarita, Canyon Country, Castaic, Simi Valley, Westlake Village, and Palmdale.
Review consensus
Reviewers consistently name Grant (owner) for honest estimates and hands-on involvement. Esdras and Ezra draw repeat mentions for punctuality, clean work, and keeping homeowners informed about drying progress. Henry gets praised for explaining the mold remediation process in plain language. Scott Keller is noted for free inspections without upselling. John Wayne appears across multiple years for thorough damage assessment and clear communication. The office staff, including Heidi, Patty, Amanda, and Brittany, get called out for responsiveness and courtesy. Multiple reviewers highlight same-day response and daily equipment check-ins.
0 found across 57 total reviews at 4.9★. No negative reviews found in the last 18 months (0 found across 57 total reviews at 4.9★). There is no recent complaint data to analyze. The absence of negatives is consistent with the high rating but limits the ability to identify current operational weaknesses.
The review geography is striking. Despite listing only Burbank and Magnolia Park as service areas, reviews come from Woodland Hills, Reseda, Altadena, Canoga Park, La Crescenta, Palmdale, Glendale, Granada Hills, Westlake Village, Santa Clarita, Simi Valley, Castaic, North Hollywood, Canyon Country, Chatsworth, and Los Angeles. This suggests the franchise serves a much wider area than its listed territory, likely through insurance referrals and property management relationships. Repeat customers and insurance adjusters recommending them (one reviewer, an insurance agent, said she changed her opinion of SERVPRO after working with this location) reinforces that the local ownership outperforms the brand's general reputation.
Grant Bridges (owner — positive), Scott Keller (technician/inspector — positive), Esdras/Ezra (technician — positive), Henry (technician/supervisor — positive), John Wayne (technician — positive), Oscar (technician — positive), Gage (technician — positive), Jesse (technician — positive), Tyler (supervisor — positive), Elias Rebollar (technician — positive), Jorge (supervisor — positive), Edwin (technician — positive), David (technician — positive), Louie/Luis (technician — positive), Camron/Camren (technician — positive), Miguel (technician — positive), Daniel (technician — positive), Reuben (technician — positive), Cesar (technician — positive), Eric (technician — positive), Kennedy (technician — positive), Antonio (technician — positive), Alex (technician — positive), Dennis (technician — positive), Dominic (technician — positive), Patrick (technician — positive), Heidi (office staff — positive), Patty (office staff/technician — positive), Amanda (office staff — positive), Brittany (office staff — positive), Liu (technician — positive), John (technician — positive), Caleb (technician — positive).
Ask for Grant, Henry, or Esdras by name if your job involves mold. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation. The 4.9-star record with zero recent negatives is genuinely strong, but confirm response time if you are outside central Burbank.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company assessing whether you have a mold problem is the same one that gets paid to fix it. Get an independent mold test before committing to remediation.
- This is a franchise. Quality depends on the local ownership and crew, not the national SERVPRO brand. The Barlow/Bridges operation has a strong track record, but the corporate website content is generic boilerplate shared across all locations.
- Their stated service area is Burbank and Magnolia Park, but reviews come from as far as Palmdale, Simi Valley, and Castaic. Confirm response time and availability for locations outside central Burbank.
- With only 57 reviews over 30+ years, the sample size is small relative to the business's age. Most SERVPRO work comes through insurance referrals, so customers may not leave reviews as often.