Provider profile
SunTrust Restoration
Provider snapshot
What this listing says
Beverly Hills and Westside LA homeowners dealing with mold after water damage who want a restoration company that handles both cleanup and remediation under one crew.
Best for
- Beverly Hills, Brentwood, and Westside LA residents who need mold remediation after a water event and want one company to handle both.
- Commercial property managers with multi-unit mold or water damage who need a crew that communicates through the process.
- Homeowners filing insurance claims who want a company that handles documentation and works with major carriers directly.
About this company
SunTrust Restoration operates out of Beverly Hills and serves residential and commercial clients across LA County. They handle water damage, mold remediation, and fire/smoke restoration, and they do both testing and remediation in-house. The company started around mid-2023, making them relatively new.
Their website lists IICRC certification and claims technicians hold WRT, ASD, and AMRT credentials. They advertise 60-minute arrival for emergencies and 24/7 availability. They work directly with insurance companies including State Farm, Allstate, Farmers, Chubb, Liberty Mutual, USAA, Nationwide, Erie, and Travelers. The website names Latrelle Swayne as Director of Operations and David Escobar as Construction Manager.
Services
Service area
SunTrust Restoration is headquartered in Beverly Hills, California. They serve residential and commercial clients across Los Angeles County, with specific service pages for Beverly Hills, Pasadena, Culver City, Altadena, Palisades, and Inglewood. Their website claims coverage of 100+ zip codes across Southern California, which is a broad claim for a relatively small team.
Review consensus
Latrelle Swayne draws the most mentions, praised for fast response times, clear communication, honesty about costs, and willingness to answer calls on weekends. Carolina is named in multiple reviews for being helpful and communicative during the remediation process. Danny (or Dan) appears in earlier reviews (2023-2024) for hands-on project management and same-day assessments. Reviewers consistently cite speed: same-day inspections, fast proposals, and crews arriving within days. Several property managers specifically praise Latrelle for looking for ways to save them money.
0 found across 25 total reviews at 5★. No negative reviews found in the last 18 months. With only 25 total reviews across roughly three years, the absence of any complaint is notable but does not confirm problem-free operations — it simply means no one has posted one.
The review profile has some features worth noting. One 5-star review was left by "Latrelle Swayne" — the same name as the company's Director of Operations listed on the website. Another came from an account named "Moldrixinspection," which reads like a mold inspection business rather than a homeowner. Several positive reviews were posted on the same day (May 28, 2026 and January 23, 2024), and multiple reviewers have only 1 review on their Google account. None of this proves the reviews are inauthentic, but the pattern is atypical for organic review growth.
Latrelle Swayne (Director of Operations — praised repeatedly for responsiveness, honesty, and weekend availability). Carolina (project coordinator — praised for communication and helpfulness). Danny/Dan (project manager — praised in 2023-2024 reviews for hands-on approach and fast assessments). Tiffany (team member — mentioned once alongside Latrelle and Carolina). Carlos (crew member — mentioned once in a team context).
If you hire SunTrust, ask for Latrelle by name — he is the person most reviewers credit for a good experience. Get your mold testing done by a separate company before you agree to remediation, and ask for references from jobs completed more than six months ago so you can check whether the fix held.
Keep in mind
- SunTrust does both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling you the fix. Get an independent mold test before signing a remediation contract.
- The company launched around mid-2023, so they have roughly three years of operating history. "Decades of combined experience" on their website refers to individual team members, not the business itself.
- All 25 Google reviews are 5-star with zero negatives. A review profile this clean on a three-year-old company is unusual and gives you no data on how they handle disputes or callbacks.
- Their Beverly Hills address is a suite in a commercial office building, not a warehouse or shop. Ask where their equipment and crews stage from.