Provider profile
SERVPRO of Irwindale/Baldwin Park
Provider snapshot
What this listing says
Baldwin Park and Irwindale homeowners dealing with mold after water damage who want a single franchise to handle testing, remediation, and reconstruction under one contract.
Best for
- Homeowners in Baldwin Park, Irwindale, and the surrounding San Gabriel Valley dealing with mold growth after a water loss event.
- Property managers who need a single vendor to handle water extraction, mold remediation, and reconstruction without coordinating multiple contractors.
- Spanish-speaking homeowners who want a crew that can explain the remediation process in their language.
- Commercial property owners facing large-scale water or mold damage who need a franchise with large loss accreditation and the crew size to match.
- Insurance-claim-driven jobs where you want the restoration company to coordinate directly with your adjuster.
About this company
SERVPRO of Irwindale/Baldwin Park is a family-owned franchise in Baldwin Park, CA, run by Joseph and Danielle McCann. Joe McCann comes from a construction background, which matters because this location handles everything from initial mold testing through drywall reconstruction under one roof. They hold a California general contractor license (CSLB #944464) and carry large loss accreditation, meaning they take on commercial-scale disasters alongside residential jobs.
The mold page on their website references IICRC-trained technicians, containment, air scrubbers, HEPA vacuums, antimicrobial treatments, and dehumidification. They also list asbestos abatement alongside mold work, which is uncommon for a single franchise location. One reviewer confirmed the crew performed workspace isolation, mold and asbestos inspection, demolition, dehumidification, drywall installation, and painting in about one week for an attic pipe leak.
The McCanns have operated this franchise since at least 2008, based on their claim of receiving Outstanding Sales Performance awards annually since then. They belong to the Baldwin Park Business Association and the Irwindale Chamber of Commerce. Multiple reviews mention Joe personally visiting job sites and handling insurance company negotiations directly.
A perfect 5.0 rating across 78 Google reviews is rare for any restoration company. That said, 78 reviews over what looks like five-plus years of operation is a modest volume, and a meaningful share of reviews come from single-review accounts. The rating tells you nobody has been unhappy enough to leave even a 4-star review, which is genuinely unusual.
Services
Service area
Headquartered in Baldwin Park, CA at 14617 Ramona Blvd Suite B. Primary service area covers Irwindale and Baldwin Park. Reviews confirm work in Chino Hills, Glendora, Walnut, La Verne, Alhambra, Claremont, Diamond Bar, Monrovia, Monterey Park, San Dimas, Rancho Cucamonga, Fontana, Long Beach, So. El Monte, and Pomona. The company claims to cover the broader LA Basin, though the reviewed jobs cluster in the San Gabriel Valley and Inland Empire foothills.
Review consensus
Joe McCann shows up personally on job sites and handles insurance company communication for clients. Christina draws repeated praise for responsiveness and making homeowners feel comfortable during stressful situations. Pete serves as project manager and earns trust for clear damage assessments and staying on schedule. Connie gets credit from both homeowners and insurance agents for reliability and knowledge. Diego, Carlos, Jesus, and Martin are named as field crew who do clean, efficient work. Multiple reviewers highlight same-day or next-day response after initial contact. A Farmers Insurance agent (Saed A.) publicly states this is his go-to referral for every client.
0 found across 78 total reviews at 5.0★. No negative reviews exist in the recent window. Across 78 total reviews at 5.0 stars, not a single review falls below 5 stars. This means there is no complaint data to evaluate.
The absence of any negative reviews across 78 total is statistically unusual for a restoration company. A significant number of 5-star reviews come from single-review Google accounts, particularly in the July 2021 cluster where roughly a dozen reviews appeared within the same week. This does not necessarily indicate fake reviews, but the pattern is worth noting. The reviews that carry the most weight are from Local Guides like Gabriela Vogl (24 reviews), Claudia Bachoura (30 reviews), and John Bottala (15 reviews), all of whom gave detailed positive accounts.
Joe McCann (owner — consistently praised for personal involvement and insurance handling). Christina (office coordinator — praised repeatedly for responsiveness and comfort). Pete/Peter (project manager — praised for estimates, scheduling, and communication). Connie (office/sales — praised for knowledge and reliability by both clients and an insurance agent). Marlene (coordinator — praised for appointment confirmations and process communication). Megan/Meghan (office/field — praised for efficiency and teamwork with Connie). Diego (field crew — praised for quality work on water damage jobs). Lisa (phone/office — praised for warm, friendly phone manner). Bethany (coordinator — praised for answering questions and connecting clients to services). Amir (field — praised for communication). Carlos (field crew — praised for clean work). Jesus (field crew — praised for clean work). Martin (field crew — praised for quality). Beau (estimator/field — praised for knowledge and patience). Justin (field — praised for clear process communication).
This franchise runs on owner involvement. Ask for Joe directly if your job involves insurance coordination or reconstruction decisions. For mold-specific work, get an independent test first since they do both testing and remediation. The track record is strong on paper, but request mold-specific references rather than relying on the overall rating alone.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest: the same company deciding you have a mold problem is also the one billing to fix it. Ask for an independent third-party test before agreeing to remediation work.
- This is a SERVPRO franchise, not an independent mold specialist. Mold is one service line among water, fire, storm, biohazard, and general cleaning. Their core volume is water damage restoration, not mold-specific work.
- The service area claim of covering the entire LA Basin is broad. Confirm your city falls within their standard service radius before scheduling, since response times will vary.
- A 5.0 rating with zero negatives means you have no data on how they handle complaints or disputes. Ask for references from past mold-specific jobs, not just water damage work.
- One reviewer noted that insurance did not cover the mold portion of a combined water/mold job, requiring out-of-pocket payment. Clarify mold coverage with your insurer before work starts.