Provider profile
STOP Restoration Services of Bakersfield CA
Provider snapshot
What this listing says
Kern County homeowners dealing with water-triggered mold who want a franchise-backed restoration company co-owned by a 31-year Bakersfield firefighter and hazmat specialist.
Best for
- Bakersfield and Kern County homeowners with mold growth following a water damage event who want one company to handle extraction through remediation.
- Commercial property owners in Bakersfield needing mold remediation alongside water or fire damage restoration under a single contractor.
- Homeowners whose insurance company is involved, since multiple reviewers note the team works directly with insurance adjusters.
About this company
STOP Restoration in Bakersfield is a franchise location co-owned by Garrett Pacheco and Sean Todd, both Bakersfield natives who have known each other for 30 years. Garrett spent 31 years with the Bakersfield Fire Department, rising to fire captain and serving as a hazardous materials specialist. Sean brought 30 years of remodel and painting contracting experience. They operate under the STOP Restoration national brand, part of the Authority Brands family.
Mold is one piece of a broader restoration operation. Their primary identity is water damage restoration, and mold work typically follows a water event. They offer free mold inspections and can arrange laboratory testing to identify mold type. The national brand claims over four decades in the restoration industry, and the Bakersfield location holds California contractor license #822844 and displays IICRC firm status.
Services
Service area
Based at 1637 Elzworth St in Bakersfield, CA. They serve Kern County including Delano, Shafter, Frazier Park, Arvin, Lake Isabella, and Tehachapi. That covers a wide geographic range stretching from the southern San Joaquin Valley into the mountains.
Review consensus
Reviewers consistently highlight responsiveness and communication. Troy appears in the most reviews as a point of contact who keeps customers updated throughout projects. Garrett (also spelled Garret) is praised for showing up personally, sometimes as the first person on scene. Sean Todd is credited with going beyond expectations, including one reviewer noting he returned a lost wallet found in a parking lot. Several reviewers mention the team working directly with insurance companies to reduce stress. Repeat customers are common, with multiple reviewers noting they have used STOP more than once.
0 found across 43 total reviews at 4.6★. No 1-star reviews found. (0 found across 43 total reviews at 4.6 stars)
The absence of any recent negative reviews is unusual. With 43 reviews over several years and a 4.6 rating, there are likely a few older low-star reviews that predate the 18-month window. The current owner team of Garrett and Sean appears to have taken over the franchise from a previous operator (earlier reviews reference "Tom" as the point of contact), and the transition seems to have maintained or improved service quality.
Troy (project manager/point of contact — praised repeatedly for communication and follow-through). Garrett/Garret Pacheco (co-owner — praised for personal involvement and showing up on site). Sean Todd (co-owner — praised for going above and beyond, personal integrity). Kellie (staff — praised for efficiency and politeness). Gustavo (crew member — praised for workmanship and professionalism). Sharon (staff — praised for smooth process management). Cynthia (staff — praised for quality work). Ofelia (staff — praised for responsiveness). Tom (former operator/manager — praised in older reviews for service and responsiveness). Margarita (staff — praised for sensitivity and service).
This is a solid restoration franchise with owner-operators who are personally involved. Ask for Troy or Garrett by name if you want someone who will keep you in the loop throughout the project. Since they handle both testing and remediation for mold, get a separate mold assessment first so you have an independent opinion before they scope the work.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have mold also profits from removing it. Consider getting an independent mold test from a separate inspector before committing to remediation work.
- This is a franchise operation, not an independent local company. The national brand sets standards, but service quality depends on the local franchise owners and their crew.
- Their Google category is water damage restoration, not mold remediation. Mold work is secondary to their core water and fire damage business.
- Their listed service area spans from Delano to Tehachapi to Lake Isabella, covering a large stretch of Kern County. Confirm response times for locations far from their Bakersfield base.