Provider profile
SERVPRO of NW Bakersfield
Provider snapshot
What this listing says
Bakersfield homeowners dealing with water-triggered mold who want one company to handle mitigation, remediation, and reconstruction under a single insurance claim.
Best for
- Bakersfield-area homeowners who need mold remediation tied to a water damage event and want one company from extraction through rebuild.
- Insurance-claim situations where direct billing and documentation coordination matter, since the franchise works directly with carriers like Mercury Insurance.
- Commercial property owners in the central San Joaquin Valley who need fast board-up and restoration under one contract, as confirmed by a reviewer whose factory fire was handled start to finish.
- Homeowners in Shafter, Wasco, Delano, or Visalia who need a Bakersfield-based crew willing to travel, since multiple reviewers confirm service calls to those cities.
About this company
SERVPRO of NW Bakersfield is a restoration franchise on Rosedale Highway that handles the full arc from water extraction through mold remediation to reconstruction. Owners Manuel and Isabel Cabral have run this franchise for over 20 years, with roots in Bakersfield construction going back to 1993. They hold California CSLB license 863793.
The mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of affected materials, cleaning, and reconstruction. They do both mold testing and remediation in-house. The franchise also handles water damage, fire damage, storm damage, biohazard cleanup, sewage cleanup, and contents packout with storage at their own facility. IICRC training is referenced for their technicians.
Manuel and Isabel are described as hands-on owners who work alongside their crews. The franchise serves Bakersfield, Shafter, Wasco, Delano, and reaches as far as Visalia and Tulare. They bill insurance companies directly and operate 24/7 including holidays.
At 4.5 stars across 51 Google reviews, the rating is solid but not exceptional. The negative reviews cluster around the reconstruction phase rather than emergency response, suggesting the field crews and the contractor side of the operation deliver different experiences.
Services
Service area
Headquartered in Bakersfield, California at 10217 Rosedale Highway. The franchise lists Bakersfield, Shafter, and Wasco as primary service areas and also claims Delano, Tulare, and Visalia. Reviewers from Lemon, Tehachapi, Taft, and Visalia confirm the crew travels outside Bakersfield, though this puts the outer edge roughly 60-70 miles from the office.
Review consensus
Fast emergency response is the dominant theme. RV Vaquera called on a Saturday and had someone there in hours. Petra Bantum called after a Super Bowl Sunday toilet overflow and got a callback almost immediately. Becky in the office calmed Petra down and coordinated the next-day crew. Eddie and Cesar are named repeatedly for after-hours water mitigation work, with reviewers in Lemon and Tehachapi noting they traveled outside Bakersfield to help. Isabel draws praise for answering calls personally and explaining the process. Jose and his crew earned positive marks from Adrianne Tolliver, Bill Best, and Esther Andrade for reconstruction work. Brian made the process easy for Thomasina Leal. Oscar and Omar were praised as polite and informative. Herman and Helda handled demo work for Gabby Coffey. Denise S. is a repeat customer who noted they found a leak two plumbers missed.
4 found across 51 total reviews at 4.5★. B B described Jose Cabral as combative and argumentative during a reconstruction project, saying he tried to push leftover materials, installed trim without approval, demanded payment on a job he called complete while workers were still on site, and dragged a 1-month project to 3 months. The owner's response cited contractual terms and denied using leftover materials but did not address the communication complaints. Martha Schimon referenced another negative review and described a phone staff member who hung up on her after responding rudely. The owner gave a template response offering to discuss further. Jen W., a Local Guide with 28 reviews, said the crew arrived without a ladder, dropped equipment on her refrigerator, did not measure moisture in her dining room, and recommended cutting out the entire ceiling and soffit when a smaller repair turned out to be sufficient. The owner's response disputed her account in detail, and Jen added an edit noting the company got defensive rather than addressing her concerns. Basem Boraie left a 1-star with no text.
The split between emergency mitigation praise and reconstruction complaints is striking. Every negative review involves the reconstruction or office side of the business, while field technicians like Eddie, Cesar, Oscar, and Omar draw uniformly positive feedback. This suggests the franchise operates well as a first-responder but has friction points when projects move into the longer contractor phase under Jose Cabral. The owner's response to the most detailed complaint was factual and detailed but defensive in tone, and the response to Martha Schimon was a brief template. The 75% response rate on negatives is decent but the quality varies.
Jose Cabral (owner/contractor — mixed; praised by Adrianne Tolliver, Bill Best, Dean Eichelmann, Esther Andrade, Levi Chavez for reconstruction work; criticized by B B as combative and argumentative). Isabel Cabral (owner — positive; praised by Aida Molina, Teresa R, Levi Chavez for responsiveness and communication). Becky (office staff — positive; praised by Petra Bantum and Nathalie Tejeda for communication and calming presence). Eddie (technician — positive; praised by Mario S. and Bonnie S. for after-hours water mitigation). Cesar (technician — positive; praised by Mario S. and Ruth M. for mitigation work). Fidencio (technician — positive; praised by Ruth M. for keeping her informed). Brian (technician — positive; praised by Thomasina Leal for making the process easy). Oscar (technician — positive; praised by Ana Maria Guerrero and Webster Florence for politeness). Omar (technician — positive; praised by Webster Florence). Herman (technician — positive; praised by Gabby Coffey for demo work). Helda (technician — positive; praised by Gabby Coffey for demo work).
For emergency water extraction and mold mitigation, ask for Eddie or Cesar and you will likely get fast, communicative service. If the project extends into reconstruction, clarify the scope of work, material selections, and payment schedule in writing upfront. The gap between the field crew experience and the contractor experience is real, so treat them as two different operations when setting expectations.
Keep in mind
- They do both mold testing and remediation, which creates a conflict of interest. The same company that determines you have a mold problem profits from fixing it. Consider getting an independent mold test before or after their assessment.
- The reconstruction phase under Jose Cabral drew the harshest complaints. One reviewer described a 3-month project that should have taken 1 month, with disputes over material selection and aggressive communication. The owner's response cited a signed contract and structured payment schedule but did not address the communication concerns.
- Two separate 1-star reviewers described unfriendly, dismissive treatment and one mentioned a phone staff member hanging up on her. A third reviewer (a Local Guide with 28 reviews) said the crew came unprepared without a ladder and recommended unnecessary scope of work.
- The service area stretches from Bakersfield to Visalia and Tulare, roughly 60-70 miles. Confirm scheduling and response times if you are on the outer edge of that range.
- Office billing and contract management drew complaints in the most detailed negative review, including confusion over payment timing and withholding a house key until final payment.