Provider profile
ProRestoration Services Inc
Provider snapshot
What this listing says
Bakersfield homeowners dealing with water damage who want a family-owned restoration company that also handles mold remediation and reconstruction under one roof, with 24/7 response often under 90 minutes.
Best for
- Bakersfield and Kern County homeowners who need water damage restoration with same-day emergency response.
- Property owners who want one company to handle everything from water extraction through drywall repair and repainting, avoiding the hassle of coordinating multiple contractors.
- Homeowners dealing with mold after a water event who want remediation and reconstruction handled together.
- Landlords and property managers who need a restoration company that coordinates directly with insurance companies.
- Commercial properties in the greater Bakersfield area needing water or fire damage mitigation.
About this company
ProRestoration Services is a family-owned restoration company in Bakersfield, California, operating since 2005. Their primary identity is water damage restoration, but they handle the full cycle: emergency water extraction, structural drying, mold remediation, fire damage cleanup, sewage cleanup, and reconstruction. They serve both residential and commercial properties across Kern County.
What stands out is the water-to-rebuild pipeline. Rather than just mitigating damage and handing you off, they keep the project in-house through reconstruction and remodeling. Several reviewers specifically mention going from burst pipe to finished drywall and paint with the same company. They also do mold testing and remediation, which creates a conflict of interest worth noting. The website claims IICRC training and Restoration Industry Association membership, and they display EPA Lead-Safe Firm credentials.
The company claims over 50 years of combined team experience and is owned by Jack Bispo, who shows up personally on job sites according to multiple reviews. The office side is anchored by Angie and Shana, who reviewers consistently credit with insurance coordination and communication. They work with all insurance companies and help navigate the claims process.
4.8 stars across 103 Google reviews is strong, and notably there are zero negative reviews in the last 18 months. That kind of consistency across a year and a half of work suggests the operation is running smoothly right now.
Services
Service area
Headquartered at 3556 Bowman Ct Suite B, Bakersfield, CA 93308. They serve 20 cities across Kern County including Bakersfield, Arvin, Delano, Shafter, Wasco, Taft, Tehachapi, Lake Isabella, Oildale, Rosedale, Lamont, Frazier Park, Lebec, Bear Valley Springs, Keene, Conner, Panama, Valley Acres, Weedpatch, and Wible Orchard. The range is broad, stretching from Delano in the north to Lebec near the Grapevine, so response times may vary significantly for outlying areas.
Review consensus
Jack (owner) draws repeated praise for showing up personally, responding within hours, and staying hands-on through projects. Richard and Rick are the most-mentioned field technicians, praised for honest assessments, clear explanations, and checking for mold and moisture. On the office side, Angie and Shana are credited in review after review for managing insurance communication, answering questions, and keeping projects on track. Carlos is specifically named for quality reconstruction and drywall work. Reviewers consistently highlight fast response times, clear communication throughout the process, and the ability to handle projects from mitigation through rebuild.
0 found across 103 total reviews at 4.8★. No negative reviews found in the last 18 months. Across 103 total reviews at 4.8 stars, the recent record is clean.
The repeat praise for specific staff members by name, especially Jack, Richard, Angie, and Shana, suggests a stable core team rather than high turnover. Multiple reviewers mention using the company more than once, and referral-based reviews appear frequently. The absence of any recent negatives across 18 months of activity is unusual for a restoration company handling emergency work.
Jack (owner/field lead — consistently positive), Richard (field technician — consistently positive), Rick (field technician — consistently positive), Angie (office/insurance coordinator — consistently positive), Shana (office/project manager — consistently positive), Neri (office representative — positive), Carlos (reconstruction/drywall — positive), Peter (field technician — positive), Jared (field technician — positive), Brandon (field technician — positive).
This is a well-run local operation with a stable team and an unusually clean recent review record. Ask for Jack, Richard, or Rick for field work and expect Angie or Shana to handle your insurance paperwork. The one thing to watch is the conflict of interest on mold work: get an independent mold test before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation services.
- Their service area covers 20 cities across Kern County, from Delano to Lebec to Lake Isabella. If you are on the edges of that range, confirm response times before assuming the 90-minute emergency window applies to your location.
- Their website is heavy on water damage content but light on mold remediation specifics. They do not detail their mold removal methods, containment approach, or post-remediation testing process on the site.
- One reviewer noted that initial demo crews were messier than later reconstruction crews, suggesting quality can vary between the mitigation and rebuild phases of a project.