Provider profile
Cisneros Brothers Plumbing Heating & AC Repair
Provider snapshot
What this listing says
Bakersfield homeowners dealing with mold after a plumbing leak or flood who want one company to handle detection, remediation, and the underlying water damage — a family-owned outfit with 6 offices across Southern California and 24/7 emergency response.
Best for
- Bakersfield homeowners who discover mold after a plumbing leak or flood and want one company to handle both the water source and the mold
- Homeowners who need 24/7 emergency response for water damage that could lead to mold growth
About this company
Cisneros Brothers Plumbing, Heating & AC Repair is a Bakersfield, California outpost of a family-owned company headquartered in Hesperia. Their primary identity is plumbing and HVAC, but they run a full restoration division covering water damage, fire damage, and mold services — detection, inspection, testing, remediation, and removal. They hold an IICRC firm certification (#9705102), a California plumbing license (#864345), and a C-20 warm-air HVAC license. They operate 24/7 and are BBB-accredited.
Mold is one piece of a much larger operation. Their mold testing page describes air quality sampling and surface swabs, and their remediation page claims they avoid toxic chemicals so occupants do not need to vacate during work. The website does not detail specific equipment or containment methods beyond these general claims. Nothing on the mold pages distinguishes their approach from boilerplate restoration company language.
The company has been in business for over 20 years and operates six offices across Southern California: Hesperia, Riverside, Chino, Temecula, Victorville, and Bakersfield. They sponsor community events including an annual DogsGiving Day, Breast Cancer Awareness Month, and disability awareness events. They charge a 3% surcharge on credit card payments and offer financing through GoodLeap.
Services
Service area
Cisneros Brothers operates from a Bakersfield office at 2012 17th St, Bakersfield, CA 93301. They run five additional offices in Hesperia, Riverside, Chino, Temecula, and Victorville. Their website lists 16 Southern California communities including Rancho Cucamonga, Chino Hills, West Covina, Ontario, Lake Elsinore, Murrieta, Pomona, and Claremont. This is a broad coverage area — confirm that mold-specific crews serve your address from the Bakersfield location.
Review consensus
Anthony C draws the most consistent praise across multiple reviewers (Lindsey Gonzalez, Daniela Lopez, JOANNE Stewart, Veronica Delgado) for clear explanations and same-day service. Angel earned repeat mentions (KCET, Raeann Schmersal) for walking first-time homeowners through leak and restoration work, including insurance claim help. Gabriel received four consecutive positive reviews (liz b, LUXURY MLGR, Fernando Aispuro, Armando Dominguez) for water heater and plumbing work. Brittanie (office supervisor) and Arelic (membership plan coordinator) both get named for keeping communication organized. Punctuality and clear explanations show up in nearly every written review.
2 found across 257 total reviews at 5.0★. So Vang left a 1-star review in December 2024 saying only "Not a customer service company" with no details. The owner asked for specifics in a generic response. This is a 2-review account with no supporting detail, making it hard to evaluate. Katrina Montano left a 3-star in February 2026 praising Anthony C's knowledge during an estimate but saying they could not agree on pricing. The owner responded respectfully and acknowledged the disagreement. Neither complaint describes a specific service failure.
The owner responds to both negative reviews — the So Vang response is a template asking for details, while the Katrina Montano response is personalized and acknowledges the pricing issue. With only 2 negatives in 257 reviews and a perfect 5.0 rating, the review profile is overwhelmingly positive but heavily weighted toward plumbing and HVAC work rather than mold services.
Anthony C (technician/estimator — positive from Lindsey Gonzalez, Daniela Lopez, JOANNE Stewart, Veronica Delgado; named in Katrina Montano's 3-star pricing disagreement). Angel (restoration lead — positive from KCET, Raeann Schmersal for leak/restoration and insurance help). Gabriel (plumbing technician — positive from liz b, LUXURY MLGR, Fernando Aispuro, Armando Dominguez). Victor (plumbing manager — positive from James LeClair, liz b, George Rivera, Carina Gonzales, King Rayshawn). Nathaniel/Nate (supervisor — positive from Samson Vaotuua, Kara Lloyd, Carina Gonzales). Brittanie (office supervisor — positive from THE GGTWINS, Javier Blanco). Arelic (membership coordinator — positive from King Rayshawn, Javier Blanco). Mr. Campos (technician — very detailed positive from C1b2 praising diagnostics and financing flexibility). Rene (technician — positive from jenn b, Doravelia). Jonathan (technician — positive from Mashell Fisher, Jeffery Foreman, Paola Balderas). Daniel (technician — positive from Sandra Hernandez, Breana Angulo). Bianca (restoration crew — positive from LUXURY MLGR). Rebecca and Sarah (CSRs — positive from Regina Cendejas).
Cisneros Brothers has an exceptional plumbing and HVAC reputation in Bakersfield with a perfect 5.0 across 257 reviews. Ask for Anthony C if you want their most-reviewed estimator, or Angel if your mold problem stems from a leak or flood. Get your mold testing done independently before committing to their remediation services, and confirm all pricing in writing — the one substantive complaint was about estimate disagreement.
Keep in mind
- Cisneros Brothers does both mold testing and mold remediation. The company that finds the mold is the same one that profits from fixing it. Get an independent test first, or ask whether their test results transfer to another remediation provider.
- Mold is a small part of a plumbing, HVAC, and restoration operation. The Bakersfield location has 257 Google reviews, and nearly all of them are for plumbing, HVAC, or septic work — not mold. You are evaluating their plumbing reputation as a proxy for mold capability.
- The mold pages on their website use generic language about testing and remediation without naming specific equipment, containment protocols, or post-remediation verification standards. Ask for specifics before signing a contract.
- A 3-star reviewer reported that Anthony C gave an informative estimate but they could not agree on pricing. Credit card payments carry a 3% surcharge. Request a written estimate and confirm total costs before work begins.