Provider profile
Total Restore
Provider snapshot
What this listing says
Anaheim and Orange County property owners dealing with water damage who also need mold remediation handled by the same crew, led by Rick.
Best for
- Anaheim-area homeowners or business owners who need water damage and mold remediation handled together by one company.
- Properties where a water heater failure, pipe burst, or flood has already caused mold growth in walls or crawl spaces.
- Situations where you want a single point of contact -- Rick handles most jobs personally based on review patterns.
About this company
Total Restore is a restoration company based in Anaheim, California, operating out of 1009 S Harbor Blvd. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, storm damage, crawl space repair, and roof leak repair. They advertise 24/7 availability with a claimed 60-minute response time for emergencies.
On the mold side, their website describes a process that includes inspection, containment with negative air pressure, HEPA filtration, and antimicrobial treatments. They claim IICRC-trained technicians. Nothing about the mold operation stands out as unusual for a restoration company offering mold services alongside water and fire work.
The company holds a perfect 5.0 rating on Google with 25 reviews. That's a small review count, but every single review is 5 stars. Most reviewers mention Rick by name, suggesting he's heavily involved in day-to-day work rather than managing from a distance.
Services
Service area
Headquartered in Anaheim, California. Lists 21 service area pages covering most of Orange County including Santa Ana, Fullerton, Irvine, Huntington Beach, Costa Mesa, Garden Grove, Buena Park, Tustin, Yorba Linda, Orange, Newport Beach, Mission Viejo, Laguna Beach, Laguna Hills, Laguna Niguel, Lake Forest, Dana Point, and Seal Beach. Also claims Malibu and Pacific Palisades in LA County, which are 50+ miles from their Anaheim office.
Review consensus
Rick is the consistent thread. Reviewers describe him as hands-on, fast, and communicative. Stef W praised his kitchen remodel work and said he brought samples and pictures. Suzanne Nault described his work as clearly outlined, accurately priced, and finished fast. Chris Bassett noted that a small project expanded because the team was so capable. Dr. Jonathan Hoops said they responded within hours to hurricane flooding and had his office open by the next morning. Multiple reviewers highlight on-time arrivals and clean work sites.
0 found across 25 total reviews at 5.0★. No negative reviews found. With only 25 total reviews at 5.0 stars, there are no 1-star, 2-star, or 3-star reviews to analyze.
Fourteen of the 25 reviews landed between April 7-9, 2025. Five of those came from accounts with only 1-2 total reviews. This pattern is consistent with an organized review push rather than organic accumulation over time. The reviews themselves contain specific project details, so they read as real customers responding to a request rather than fabricated accounts.
Rick (owner/operator -- praised for hands-on work, clear communication, fast turnarounds, quality craftsmanship, and fair pricing across nearly every review).
Rick runs a tight operation and clearly does much of the work himself. If you hire Total Restore, you're hiring Rick. Ask for him directly and confirm he'll be on your job. The thin review history and review clustering mean you're taking more of a leap of faith than you would with a higher-volume company, but every data point so far is positive.
Keep in mind
- Total Restore does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold inspection before committing to their remediation work.
- They claim service areas stretching from Malibu and Pacific Palisades in LA County down through south Orange County cities like Dana Point and Laguna Niguel. That's a wide geographic spread for a small operation. Confirm actual response times for locations far from their Anaheim headquarters.
- All 25 Google reviews are 5 stars, and 14 of them were posted within a two-day window in April 2025. This cluster suggests an active review solicitation effort. The reviews read as genuine, but the timing is worth noting.
- The review base is thin at 25 total. A perfect score with low volume tells you less than a 4.7 with 200 reviews.