Provider profile
SERVPRO of Central Garden Grove
Provider snapshot
What this listing says
Garden Grove and central Orange County homeowners who need a SERVPRO franchise with in-house construction capability (CA License #1001332) and a 4.9-star track record dominated by water and fire damage work.
Best for
- Garden Grove and central Orange County homeowners dealing with water damage from slab leaks, burst pipes, or appliance failures who want one company handling mitigation through reconstruction.
- Homeowners with fire or smoke damage who need contents packout, cleaning, and odor removal handled by a single crew they can build a relationship with over the weeks-long process.
- Insurance-referred customers who need a restoration company that works directly with adjusters and understands the claims workflow.
- Commercial property managers in Garden Grove or Anaheim who need 24/7 emergency water or fire response with construction rebuild capability.
About this company
SERVPRO of Central Garden Grove is a franchise location based out of Anaheim, CA, serving the Garden Grove area and parts of Orange County. Their Google listing categorizes them as a water damage restoration service, and the bulk of their reviews confirm that water damage mitigation and fire damage cleanup make up the core workload. They also handle mold remediation, storm damage, sewage cleanup, biohazard cleaning, HVAC and air duct cleaning, contents packout, and construction repairs.
What stands out is the in-house construction arm. The website names the Balan team with over 15 years of construction experience and a valid California Contractor's License (#1001332). That means they can take a water or fire loss from initial mitigation through drywall replacement, painting, and reconstruction without subcontracting the rebuild. Multiple reviewers confirmed this end-to-end capability, describing jobs that moved from water extraction and dehumidifier setup through demolition and full repair. Their mold remediation page references containment, air filtration, and dehumidification as part of the process.
The franchise operates 24/7 for emergency calls, and several reviewers describe same-day or next-day arrivals after filing insurance claims. One reviewer (Nina Tontat) referenced the team as "Servpro of Central Garden Grove / San Clemente," suggesting they may share operations with a nearby franchise territory. Website testimonials mention clients in Garden Grove, Cypress, Stanton, Orange County, and Riverside.
4.9 stars across 70 Google reviews is a strong record. Every single review in the dataset is 5 stars, with zero negatives in the last 18 months. That is an unusually clean slate, even for a franchise with a relatively modest review count.
Services
Service area
Based at 9852 Katella Ave in Anaheim, CA, serving the Garden Grove area and surrounding communities in central Orange County. Website testimonials reference clients in Garden Grove, Cypress, Stanton, and Orange County. One reviewer mentioned the team operating as "Central Garden Grove / San Clemente," suggesting shared territory with a nearby SERVPRO franchise.
Review consensus
Miguel is the most frequently named employee, appearing in at least 12 reviews spanning water damage assessment, packout coordination, and drywall removal. Reviewers describe him as patient, informative, and detail-oriented. Adam appears in 9+ reviews, often paired with other crew members on larger fire and water jobs, with praise for careful handling of belongings. Joey draws praise as a project manager in multiple reviews, with Pamela L crediting him for making a nightmare situation manageable. Nathan (Nate) is named alongside Adam for efficient pack-back work. Bryan gets credit for fire damage jobs, and Jazmin is praised for clear phone communication and guiding customers through the restoration process. Francisco is named as a project manager in several water damage reviews. Erik, Israel, Javier, Lupita's crew, and Claudio round out the field team mentions. The dominant theme is communication: reviewers consistently say the team explained the process, answered questions, and kept them informed.
0 found across 70 total reviews at 4.9★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 70 reviews, the record is uniformly 5 stars. There is no complaint data to analyze.
This franchise draws heavily from insurance referrals. Multiple reviewers state their insurance company sent SERVPRO, their adjuster recommended them, or they were directed through their insurance provider. That referral pipeline likely explains the consistently positive reviews: customers who arrive through insurance are pre-qualified for covered work, which reduces billing disputes and scope disagreements. The review volume (70) is moderate for a franchise that has been operating for years, suggesting either a newer location or one that does not aggressively solicit reviews.
Miguel (project manager/field technician — positive, most-named employee across water damage, packout, and assessment jobs). Adam (field technician — positive, named for fire recovery, packout, and contents handling). Joey (project manager — positive, praised for guiding customers through stressful situations). Nathan/Nate (field technician — positive, named for packout and pack-back work). Bryan/Brian (field lead — positive, named for fire and smoke damage cleanup, also mold investigation). Francisco (project manager — positive, named for water damage and demolition coordination). Jazmin (office/coordinator — positive, praised for phone communication and process guidance). Erik/Eric (field technician — positive, named for packout and same-day insurance response). Israel (field technician — positive, named alongside Eric for ceiling collapse response). Javier (field technician — positive, praised for care and hard work). Lupita (crew lead — positive, named with her crew on multiple jobs). Claudio (field technician — positive, named for careful work around countertops and fragile items). Steve/Steven (field — positive, praised for fire damage cleanup). Fabiola (field — positive, named for smoke cleaning). Henry (field — positive, named for fire recovery). Serafin (field — positive, named for drywall removal). Ramon (field — positive, named for packout). Jacob (field — positive, named for water damage work). Jesus (field — positive, named for move-out). Kim (field — positive, named for water damage crew). Ashley (field — positive). Irwin (field — positive).
Ask for Miguel if you want the most-reviewed crew member. For fire damage packout, Adam and Lupita's crew get the strongest specific praise. Jazmin is the office contact multiple reviewers name for smooth coordination. With zero negatives, the risk profile is low but unproven under pressure. Get your scope of work in writing before demolition starts, since insurance-referred jobs can sometimes expand beyond original estimates.
Keep in mind
- Most of their reviews describe water damage and fire damage work. Only one reviewer (Sammie Wang) mentions mold specifically, noting Brian investigated a mold situation and provided findings. If mold remediation is your primary need, ask about their mold-specific crew experience and how many mold jobs they handle relative to water and fire calls.
- The franchise relationship with nearby territories is unclear. One reviewer references "Central Garden Grove / San Clemente," and the website lists an Anaheim address. Confirm which crew and office will handle your job.
- Zero negative reviews sounds ideal, but it also means you have no data on how this company handles complaints, disputes, or jobs that go wrong. There is no track record to evaluate for worst-case scenarios.
- Many reviewers arrived through insurance referrals, not independent selection. That path works differently than hiring directly. Understand whether your insurance company has a relationship with this franchise and how that affects your choice.