Provider profile
SERVPRO of Anaheim Central/Garden Grove East
Provider snapshot
What this listing says
Anaheim and Garden Grove homeowners who need mold remediation from an owner-operated SERVPRO franchise with 24/7 response, packout storage, and construction rebuild under one roof.
Best for
- Anaheim, Garden Grove, or Santa Ana residents dealing with mold after a water damage event who want remediation and rebuild handled by one company.
- Homeowners who want direct access to the business owner throughout the job — Marc personally responds to calls and shows up on-site, including evenings and weekends.
- Property managers who need a reliable restoration vendor for recurring water and mold issues across multiple units.
- Commercial property owners who need mold remediation with minimal business disruption and insurance coordination.
About this company
SERVPRO of Anaheim Central/Garden Grove East is a locally owned franchise operating out of 1501 N Raymond Ave in Anaheim. Marc Cheeley runs the operation alongside his wife Maram. Mold remediation is one service within a broader restoration business — water damage, fire damage, and storm cleanup make up the bulk of their work. They hold California Contractor License #1064930.
On the mold side, their website describes a multi-step process: containment, air filtration with HEPA vacuums and air scrubbers, antifungal and antimicrobial treatment, removal of affected drywall and insulation, then rebuild. They operate a packout and contents storage facility where belongings can be inventoried, cleaned, and stored during remediation. They handle construction and reconstruction in-house, so the same company that tears out drywall can put it back.
Marc and Maram run this as a hands-on local operation. Multiple reviewers describe Marc showing up personally on evenings and weekends. The franchise partners with the American Red Cross and the Anaheim Chamber of Commerce. Staff hold IICRC training through SERVPRO's corporate training program.
4.8 stars across 34 Google reviews with zero negatives in the last 18 months. The volume is low, but the consistency is notable — every single review is 5 stars. For a company this size, that track record reflects tight owner involvement in each job.
Services
Service area
Headquartered in Anaheim, CA. Lists Anaheim, Garden Grove, and Santa Ana as primary service cities. Reviews confirm jobs in Orange, Westminster, Buena Park, Irvine, Mission Viejo, Agoura Hills, and Malibu — a range that stretches well beyond the listed core area.
Review consensus
Marc Cheeley is named in the majority of reviews. Reviewers consistently describe him as responsive, informative, and willing to explain the process in plain terms. Maram draws praise from property managers and subcontractors for being organized, detail-oriented, and easy to work with. Brandon and JR are mentioned for on-site demo and drying work. Fernand is praised for keeping a customer informed through every phase. Multiple reviewers highlight after-hours and weekend responsiveness — Marc has shown up on Saturday evenings within an hour of a call. Several reviewers mention that Marc helped them navigate insurance claims, including attending meetings with insurance inspectors.
0 found across 34 total reviews at 4.8★. (0 found across 34 total reviews at 4.8★) No negative reviews exist in the last 18 months. Without complaint data, there are no known weak spots to report.
The review pattern reflects a small, owner-operated franchise where Marc and Maram personally handle most customer interactions. This drives the high ratings but also raises a scaling question: if they get busy, the personal attention that defines the experience could thin out. One reviewer (Yvonne Murray) went through three other remediation companies before finding SERVPRO and described 10 months of displacement from those failures. Another (Steven Le) was referred by AAA insurance, suggesting this franchise is on at least one insurer's vendor list.
Marc Cheeley (owner/manager — praised across majority of reviews for responsiveness, knowledge, and personal involvement). Maram (co-owner/wife — praised by property managers and subcontractors for organization and communication). Brandon (crew member — praised for demo and drying work). JR (crew member — praised alongside Mark for on-site work and empathy). Fernand (crew member — praised for keeping customer informed throughout claims process).
Ask for Marc when you call — he runs the jobs personally and that direct involvement is what drives the reviews. Get a separate mold test from an independent lab before and after remediation. If your property is outside Anaheim, Garden Grove, or Santa Ana, confirm travel availability and any additional costs upfront.
Keep in mind
- SERVPRO is a national franchise brand. This location is independently owned by Marc and Maram, but the website content is largely corporate boilerplate — ask Marc directly about what equipment and methods this specific location uses.
- They do not perform mold testing or inspection as a standalone service. You will need a separate company to test before and after remediation, which is actually the right setup to avoid conflicts of interest.
- 34 reviews over roughly 9 years averages fewer than 4 per year. The perfect rating is encouraging but the sample size is small.
- Their stated service area covers Anaheim, Garden Grove, and Santa Ana. Reviews show jobs in Orange, Westminster, Buena Park, Irvine, Mission Viejo, Agoura Hills, and Malibu — ask about travel charges for locations outside the core area.
- As a restoration company, mold is one part of their business alongside water, fire, and storm damage. If you need a company that focuses exclusively on mold, this is not that.