Provider profile
AssurePro Restoration
Provider snapshot
What this listing says
Orange County homeowners dealing with water damage who want a veteran-owned restoration company that handles everything from emergency dry-out through reconstruction under one roof.
Best for
- Anaheim, Irvine, and broader Orange County homeowners facing water damage who want emergency response within an hour.
- Property owners who want one company to handle mitigation, mold cleanup, and reconstruction without coordinating multiple contractors.
- First-time insurance claimants who need a restoration company that will communicate directly with adjusters and document the loss.
- Commercial property managers in Orange County needing a responsive restoration team for tenant-occupied spaces.
- Homeowners who discovered mold after a water event and want remediation from a company that recommends independent clearance testing.
About this company
AssurePro Restoration is a veteran-owned restoration company based in Anaheim that handles water damage, mold remediation, fire and smoke damage, sewage cleanup, and reconstruction across Orange County. Their primary identity is water damage restoration, but they carry IICRC S520 and AMRT mold remediation credentials alongside S500 water and S700 fire certifications.
What stands out is the in-house reconstruction capability. The owner has a custom homebuilding background, which means they handle the full cycle from emergency water extraction through drywall, flooring, and paint without subcontracting the rebuild. Their mold process uses containment with negative air pressure, HEPA filtration, air scrubbers, and antimicrobial treatment. They also sanitize all equipment before bringing it into a home, which is an unusual detail to advertise and suggests attention to cross-contamination.
The company claims 30-plus years of combined experience and holds a California contractor's license (CSLB 1114139). They are BBB accredited. Multiple reviewers mention the owner Benson by name, describing him as hands-on with estimates and client communication. Repeat customers and business clients appear in the review base, suggesting ongoing relationships rather than one-time transactions.
A perfect 5.0 rating across 36 Google reviews is uncommon for any restoration company. The review base includes several established Google accounts and Local Guides, which adds weight. The volume is still modest, so the rating could shift as more reviews come in, but the consistency so far is notable.
Services
Service area
AssurePro is headquartered at 1401 N. Kraemer Blvd in Anaheim, California. They list 19 Orange County cities on their website: Anaheim, Brea, Costa Mesa, Fullerton, Garden Grove, Huntington Beach, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel, Long Beach, Mission Viejo, Newport Beach, Placentia, Santa Ana, Tustin, Westminster, Villa Park, and Yorba Linda. At least one review confirms work as far as L.A. County.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers report the team arriving within 30 minutes to an hour. Benson, the owner, is named in at least six reviews for being hands-on, knowledgeable, and patient with explanations. Jose Cabrera is praised as a lead technician who treats homes with care. David and Ron are recognized for empathy and honest assessments. Sam is noted for supportive scheduling and communication. Victor and his crew drew praise for punctuality and clean work in a commercial setting. Several reviewers specifically mention help navigating insurance claims as a standout. Gabrielle P., who had experienced four prior water damage incidents with other companies, said AssurePro outperformed a large franchise operation.
1 found across 36 total reviews at 5.0★. There is one 2-star review from Vincen Forbes (June 2026) with no text and no owner response. The reviewer has zero other Google reviews and no Local Guide status, making it difficult to assess. No complaints about pricing, quality, communication, or timeliness exist in the review record.
The review base has an unusual number of accounts with very few reviews (many single-review accounts among the positives), which is common for restoration companies since customers typically do not seek out these services repeatedly. The one negative review is also from a zero-review account with no text, which weakens it further. The owner has not responded to the sole negative review, but there is no pattern of template deflection to assess since no other negatives exist.
Benson (owner/estimator — praised repeatedly for knowledge, patience, and hands-on involvement). Jose Cabrera (lead technician — praised for care, professionalism, and remediation planning). David (team member — praised for professionalism and scheduling). Ron (team member — praised for thorough assessments and empathy). Sam (coordinator — praised for supportive communication and scheduling). Steve (team member — praised for being easy to work with). Victor (crew lead — praised for punctuality and clean commercial work). Natalie (team member — praised for assistance with insurance). Jorge (team member — praised for friendly service). Juan (team member — praised for going above and beyond). Jose (team member — praised alongside Jorge and Juan for clean, fair-priced work).
AssurePro has a clean review record with consistent praise for Benson and his team's responsiveness and communication. The single negative is a textless 2-star from an account with no history, which tells you almost nothing. If you call, ask for Benson for estimates and Jose Cabrera for fieldwork. Get your initial mold testing done independently before engaging them for remediation.
Keep in mind
- AssurePro does both mold sampling and mold remediation, which creates a conflict of interest. Their website says they recommend an independent inspector for post-remediation clearance testing, but you should also get your initial mold testing done by a separate company that has no financial stake in the remediation work.
- With 36 reviews, the sample size is still small. A 5.0 rating at this volume is strong but has not yet been stress-tested by the volume of jobs that larger companies handle.
- The service area lists 19 cities across Orange County plus mentions of L.A. County work. Ask whether your specific location falls within their core response area or if it would be a longer-distance job.
- Office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., though they advertise 24/7 emergency response. Confirm after-hours availability and whether the same team handles nighttime calls.
- Most reviews focus on water damage restoration. Their mold remediation and fire damage work has fewer documented customer experiences.