Provider profile
Surfco Restoration & Construction LLC
Provider snapshot
What this listing says
Northwest Arkansas homeowners and businesses in the Springdale-Bentonville-Fayetteville corridor who need mold remediation handled alongside water damage restoration and reconstruction under one roof.
Best for
- Homeowners and businesses in Springdale, Bentonville, or Fayetteville dealing with mold after water damage who want one company to handle testing, remediation, and reconstruction.
- Commercial property owners who need a contractor with hospital-grade infection control credentials for mold work in sensitive environments.
- Insurance claim situations where you want a company that will coordinate directly with your insurer and handle the full scope from water extraction through rebuild.
- Property owners who need asbestos abatement alongside mold remediation — Surfco handles both in-house.
About this company
Surfco Restoration & Construction is a full-service restoration and construction company headquartered in Springdale, Arkansas, with a second office in Bentonville. Mold remediation is one piece of a much larger operation that includes water damage restoration, fire damage cleanup, asbestos abatement, demolition, and ground-up construction. They handle both commercial and residential work across Northwest Arkansas.
What stands out is the breadth. Surfco does mold testing, remediation, and the reconstruction afterward — drywall, flooring, painting — without handing you off to another contractor. They also do dry ice blasting, media blasting, and biohazard cleanup, and hold an Infection Control Risk Assessment certificate that lets them work inside hospitals. They are a DKI member and ISNetWorld participant.
The company claims over 35 years in Arkansas and 70 years of combined team experience. They are family-founded and locally operated. They have won Best Restoration Company and Best Commercial Contractor through Best of Northwest Arkansas multiple years running, and made the Inc. 5000 list. They run 24/7 emergency response, including holidays.
Google reviewers give Surfco 4.6 stars across 87 reviews. That is solid but not exceptional — worth noting that 4 of the negative reviews in the last 18 months include 2 where the owner says they have no record of the reviewer, which complicates the picture.
Services
Service area
Surfco is headquartered in Springdale, Arkansas, with a second office in Bentonville. They serve Northwest Arkansas broadly, naming Fayetteville, Bentonville, and Springdale across their website. Their service area appears to cover Washington and Benton counties, though they do not list a specific radius or full city list.
Review consensus
Alex Garcia gets the most mentions by name — reviewers describe him as responsive, knowledgeable, and easy to work with. Tucker is praised across multiple years for water damage work, renovation oversight, and asbestos removal projects, with reviewers calling out his communication and humor. Christian draws praise for honest estimates and fast turnarounds on commercial work. Shannon responded to a Christmas Day pipe burst and had damage handled within 36 hours. Alle (also spelled Allee/Ally) is praised by insurance agents who work with her regularly. Hugo is noted for honesty about damage assessments. Reviewers consistently mention fast response times, willingness to work with insurance, and clean job sites.
4 found across 87 total reviews at 4.6★. One reviewer describes an employee visiting their business with vulgar language and a hostile attitude during a warranty dispute — though the owner says they have no record of the interaction and it may involve another company. A second 1-star reviewer describes being threatened with a property lien and equipment removal over a $10,000+ invoice, with the owner demanding payment within 24 hours. The owner says the account is inaccurate and the matter is in legal proceedings. The 2-star mold remediation review from Mary Burkhart is the most detailed: the job took twice the estimated 5-6 business days, communication went dark for days at a time, crews were observed sitting on phones, and the reviewer caught a PPE charge for gear she says was never worn. She acknowledges the mold was remediated correctly but says the price and frustration were not worth it. The owner's response says PPE was not charged and disputes some details without addressing the timeline.
Two of the four recent negatives drew owner responses claiming no record of the reviewer — the 1-star from Jovan Estrada and the 2-star from David Joseph (no text). That is an unusual rate. It could mean fake reviews targeting the company, or it could be a template deflection. The owner responds to 100% of negatives with detailed, specific replies rather than generic templates, which is a positive signal. The substantive complaints (Houssein MD and Mary Burkhart) both involve billing and communication issues, suggesting the office side of operations may not match the field crew quality that reviewers praise.
Alex Garcia (estimator/project contact — praised by 8+ reviewers for responsiveness and knowledge). Tucker (project manager/field lead — praised across multiple years for communication, renovation work, asbestos removal, and water damage). Christian (estimator — praised for honest assessments and fast commercial turnarounds). Hugo (field tech — praised for honesty about damage). Shannon (office/emergency contact — praised for Christmas Day emergency response). Alle/Allee/Ally (insurance coordinator — praised by insurance agents). Brandon (field — praised alongside Alex for knowledge). Erick (field tech — praised for communication). Juan (field — praised alongside Tucker for water damage work). Gary (team member — praised alongside Christian and Shannon). Tony (team member — praised for responsiveness). Brad (field — praised for flexibility and responsiveness).
Surfco has a deep bench of named staff that reviewers trust, especially Alex Garcia and Tucker. The risk is on the administrative side — billing disputes and communication lapses during active jobs are the recurring complaints. Ask for a written timeline with milestones before signing, confirm all line items on the estimate (especially PPE), and get your own independent mold test before committing to their remediation scope.
Keep in mind
- Surfco does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- The one detailed mold remediation review (2 stars) describes a job that took double the estimated time, a communication breakdown during the work, and a PPE charge for equipment the reviewer says crews were not wearing. The owner disputes some details but does not address the timeline issue.
- Two of four recent complaints involve billing disputes or aggressive payment demands. One reviewer describes threats of a lien and equipment removal over a $10,000+ invoice. The owner says the matter is in legal proceedings.
- Surfco is closed weekends (office hours Monday-Friday 8:00-4:30), though they advertise 24/7 emergency response. Clarify what emergency response actually means outside business hours.
- Mold remediation is a small slice of what Surfco does. Their primary identity is restoration and construction. If you want a mold-focused specialist, this is a generalist.