Provider profile
Best Option Restoration
Provider snapshot
What this listing says
Northwest Arkansas homeowners dealing with water damage or mold after a leak or storm who want a locally owned team that handles insurance documentation directly.
Best for
- NWA homeowners facing water damage from burst pipes, appliance leaks, or storms who need same-day emergency extraction and drying.
- Buyers who want a single company to handle the full chain from mold assessment through remediation and post-testing, though you should understand the conflict of interest that creates.
- Property owners who want direct insurance adjuster coordination handled for them rather than managing the claims process themselves.
- Commercial property managers in Bentonville, Rogers, Springdale, or Fayetteville who need after-hours or phased restoration to minimize business downtime.
- Homeowners with fire or smoke damage who also need contents pack-out, cleaning, and secure storage under one contract.
About this company
Best Option Restoration is a family-run disaster restoration company based in Springdale, Arkansas, serving all of Northwest Arkansas. Owner Scott Mager has lived in the NWA area for over 25 years and runs the business with his sons. They handle water damage, fire and smoke damage, mold remediation, storm damage, and contents cleaning for both residential and commercial properties. The company operates as a local franchise of the Best Option Restoration brand.
The standout here is their thermal imaging on every job. They use it to map moisture inside walls and under flooring before starting remediation work. For mold, they follow IICRC S520 standards including negative air containment, HEPA filtration, and antimicrobial treatment. They also run their own contents cleaning operation with ultrasonic cleaning, ozone and hydroxyl deodorization, and climate-controlled storage. They direct-bill insurance and coordinate with adjusters as part of every job.
Scott started the company after seeing how national franchises handled disaster response in NWA — distant call centers, unfamiliar crews, homeowners left to deal with insurance alone. His team answered calls during the 2024 NWA tornadoes and was on the ground for widespread damage response. Multiple reviewers confirm his sons work alongside him on jobs.
The company holds a perfect 5.0-star rating across 52 Google reviews with no negative reviews in the last 18 months. That is rare for any restoration company. Reviewers consistently describe fast response times, clear communication, and Scott or his team answering the phone directly.
Services
Service area
Based in Springdale, Arkansas. Serves Northwest Arkansas including Bentonville, Rogers, Fayetteville, Bella Vista, Siloam Springs, Centerton, Cave Springs, Lowell, Highfill, Pea Ridge, Gentry, and Prairie Grove.
Review consensus
Scott Mager gets the most mentions by name — reviewers describe him answering calls personally, showing up quickly, walking damage with insurance adjusters, and staying available for questions day or night. Elijah appears in multiple reviews for fast response and strong knowledge when working with adjusters. Jackson draws praise for calm demeanor, clear explanations during stressful flooding situations, and hands-on work. Matt and Rey are called out for being helpful and not upselling unnecessary work. Robin, Ray, and Matt handled a mold remediation that reviewers described as quick and communicative. Multiple reviewers highlight that the team moved furniture back, wore shoe coverings, and treated the home with care.
0 found across 52 total reviews at 5.0★. No negative reviews exist in the recent window. The company has maintained a 5.0 rating across all 52 reviews with no 1-star, 2-star, or 3-star reviews in the last 18 months.
The absence of any negative reviews across 52 total is unusual for a restoration company. This may reflect the small, owner-operated team structure — Scott and his sons are on most jobs, which limits volume but keeps quality control tight. Several reviews come from single-review accounts, and a cluster of reviews appeared on 2025-01-02 and 2025-01-24, which could reflect a review solicitation push. None of this invalidates the reviews, but the pattern is worth noting as the company scales.
Scott Mager (owner — praised repeatedly for responsiveness, honesty, personal involvement, and insurance expertise). Elijah (field technician, likely Scott's son — praised for speed, adjuster coordination, and knowledge). Jackson (field technician, likely Scott's son — praised for calm demeanor, clear communication, and emergency response). Matt (technician — praised for helpfulness and not upselling). Rey (technician — praised alongside Matt for good work). Robin (technician — praised for mold remediation work). Ray (technician — praised for mold remediation work). Eric (technician — praised for initial assessment and fast scheduling). Garret, Dusty, Dustin, Canon (crew members — praised for saving hardwood floors).
This is a small, owner-operated team where Scott Mager or one of his sons handles most jobs personally. That means you get accountability and direct communication, but it also means capacity is limited. Ask Scott directly who will be on your job and what the timeline looks like if they are handling other emergencies. For mold work, get your own independent test before and after remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem also profits from fixing it. Ask whether they will accept a third-party test or provide a separate testing-only quote.
- Best Option Restoration is a franchise brand, not an independent company. Scott Mager owns and operates this NWA location, but the branding and systems come from the franchisor.
- The company claims 24/7 response and dispatch "within hours," but with a small family-run crew, capacity during peak storm season or multiple simultaneous emergencies is unclear.
- Their service area covers 13+ NWA cities from Bella Vista to Prairie Grove to Siloam Springs. For towns at the edges of that range, confirm expected response time before booking.
- With 52 reviews and zero negatives, the review profile is unusually clean. The company is relatively young and growing, so the sample size is still small.