Provider profile
911 Restoration of Northwest Arkansas
Provider snapshot
What this listing says
Northwest Arkansas homeowners dealing with water damage or mold after storms or pipe bursts, especially if you want a restoration company that handles insurance billing directly through Xactimate.
Best for
- Homeowners in Springdale, Fayetteville, Bentonville, or Rogers who need same-day response to water damage from burst pipes or storm flooding.
- Property managers across NWA who need a single vendor for water, mold, and fire damage across multiple units — several reviews come from property management contacts.
- Anyone who wants their restoration company to handle insurance paperwork directly, including Xactimate estimates and adjuster coordination.
- Commercial property owners in Benton or Washington County who need fast-turnaround restoration to minimize business downtime.
- Spanish-speaking homeowners — at least one review confirms service was provided in Spanish.
About this company
911 Restoration of Northwest Arkansas is a franchise location based in Springdale, serving Benton, Washington, and Crawford Counties. They are primarily a water damage restoration company that also handles mold removal, fire damage, sewage cleanup, and sanitization for both residential and commercial properties. They advertise 24/7/365 availability with a 45-minute response time.
The most notable thing about this operation is their insurance integration. They use Xactimate software to generate estimates in the same format insurance adjusters use, and they bill carriers directly so homeowners don't pay out of pocket and wait for reimbursement. Their website also references IICRC S520 standards for mold work, thermal imaging cameras for finding hidden mold, and industrial-grade dehumidifiers for drying. These are standard tools for a restoration company of this type, not unusual equipment.
911 Restoration is a national franchise brand. This location is locally owned and operates out of 5480 Hailey Ave Suite B in Springdale. They list 13 specific service areas across the NWA corridor, from Bella Vista in the north to West Fork in the south, including Siloam Springs to the west and Crawford County.
With a 4.8-star rating across 69 Google reviews and only one negative review in the last 18 months, this location has an unusually clean record. The volume is still modest, but the consistency is notable.
Services
Service area
Headquartered in Springdale, Arkansas. Serves 13 listed areas across Northwest Arkansas: Bella Vista, Benton County, Bentonville, Crawford County, Farmington, Fayetteville, Lowell, Prairie Grove, Rogers, Siloam Springs, Springdale, Washington County, and West Fork. The coverage area spans two counties (Benton and Washington) plus Crawford County, which is reasonable for a single office with emergency crews.
Review consensus
Rusty is the most frequently named technician, appearing in at least five reviews for mold remediation and water damage work. Reviewers describe him as accommodating, friendly, and thorough. Dan Schnaap is praised heavily for water damage work in the Springdale and Lowell area — multiple reviewers call him knowledgeable and responsive. Tony Tyree handled both mold remediation and water damage rebuilds, with reviewers noting his clear communication through multi-week projects. Matthew Williams appears in several reviews for explaining the process clearly. Speed is the dominant theme: multiple reviewers describe same-day or same-evening response, including weekends and holidays.
1 found across 69 total reviews at 4.8★. One reviewer described a billing disconnect on a small bathroom job. The on-site work took roughly three hours with two technicians, but the estimate listed 12 hours of labor at $100/hour plus nearly $1,200 for equipment. The reviewer noted that labor hours apparently include drive time, equipment restocking, and disposal — not just on-site work. The technicians themselves were described as "nice." The owner responded explaining that portal-to-portal billing and equipment sanitation are standard in the restoration industry, and invited the reviewer to discuss the invoice further.
A cluster of five-star reviews from January 2026 reference Dan and use similar language ("when stuff hits the fan, call Dan"), suggesting a coordinated push from networking or referral contacts rather than independent customers. This does not indicate fake reviews — the reviewers have varied review histories — but it does mean that batch of reviews reflects personal relationships more than completed restoration jobs. The owner response to the single negative review was detailed and personalized, not a template deflection, which is a positive signal.
Rusty (technician — positive, named in 5+ reviews for mold and water damage work). Dan Schnaap (technician/salesperson — positive, named in 6+ reviews for water damage and customer education). Tony Tyree (foreman — positive, named in 4+ reviews for mold remediation, water damage, and rebuilds). Matthew Williams (technician — positive, named in 3+ reviews for inspections and clear explanations). Preston (staff — positive, answered mold questions). Evan (technician — positive, tornado damage and water damage). Spencer (technician — positive, water damage). Brandon (staff — positive, phone response and coordination). Sergio Alcala (technician — positive, mold inspection). Rudy (technician — positive, paired with Rusty). Matt (phone staff — positive, after-hours call handling).
This is a solid franchise location with a deep bench of named technicians who show up in reviews doing real work. Ask for Rusty if you have a mold job, or Dan for water damage. Get a line-item estimate in writing before work starts, and ask specifically how labor hours are calculated — the portal-to-portal billing model can surprise you if you are paying out of pocket rather than through insurance.
Keep in mind
- Their billing includes portal-to-portal labor — meaning drive time, equipment sanitation, and disposal are billed as labor hours, not just time on-site. One reviewer was charged 12 hours of labor for roughly 3 hours of on-site work in a small bathroom. Ask for a line-item breakdown before signing.
- This is a franchise operation under the national 911 Restoration brand. Your experience depends on the local owner and crew, not the national brand's marketing.
- Several of the January 2026 five-star reviews reference Dan and read like networking contacts rather than paying customers (phrases like "learned a lot" and "getting to know through a networking group"). The review count is genuine, but not every review reflects a completed job.
- They do mold removal but do not do mold testing or inspection as a standalone service. You will need a separate company to test before and after remediation.