Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Searcy and White County homeowners dealing with water damage that has led to mold growth, who want one company to handle plumbing repair, water extraction, and mold remediation in a single call.
Best for
- Searcy and White County residents who need mold remediation triggered by a plumbing failure like a burst pipe or sewer backup, where one company handling both the plumbing fix and the mold cleanup saves time and coordination.
- Homeowners facing after-hours water emergencies who need same-day response, since this location operates 24/7 and multiple reviewers confirm fast dispatch even on holidays and late at night.
- Property owners who want their restoration company to handle insurance documentation directly, as Roto-Rooter bills insurance companies and provides photos, diagrams, and drying logs.
- Commercial property managers across the Little Rock metro who need a single vendor for plumbing, water damage, and mold remediation across multiple counties.
About this company
Roto-Rooter in Searcy is a national franchise location operated as an independent contractor out of 403 S Poplar St, managed by Eric Scroggins. Their main differentiator for mold work is that they handle the entire chain: a Roto-Rooter plumber fixes whatever pipe, drain, or sewer line caused the water intrusion, and then their IICRC-trained restoration crew handles water extraction, drying, and mold remediation. You do not need to coordinate separate plumbing and restoration companies.
Their mold remediation page lists HEPA air filtration, air scrubbers, dehumidifiers, and antimicrobial treatments. They also describe removing contaminated materials like drywall and carpet, followed by disinfection, deodorizing, and drying monitored with electronic moisture sensors. This equipment list is standard for the industry but having it bundled with in-house plumbing repair is unusual for mold remediation providers in smaller markets like Searcy.
Roto-Rooter has operated nationally since 1935. The Searcy location serves the broader Little Rock metro area, covering 11 counties including White, Pulaski, Faulkner, Lonoke, Saline, Jefferson, Grant, Van Buren, Monroe, Prairie, and Arkansas counties. They hold Arkansas plumbing license MP6600 and offer financing through Synchrony Bank.
A perfect 5.0 stars across 40 Google reviews is unusual. The review volume is modest for a franchise, but every single review is positive. Several reviews come from Local Guides and established reviewers with 20-150+ other reviews, which adds credibility to the rating.
Services
Service area
Headquartered in Searcy, Arkansas (403 S Poplar St). Claims service across 11 counties in the greater Little Rock metro area: White, Pulaski, Faulkner, Lonoke, Saline, Jefferson, Arkansas, Grant, Van Buren, Monroe, and Prairie counties. Named cities include Searcy, Little Rock, North Little Rock, Conway, Cabot, Jacksonville, Benton, Bryant, Sherwood, Maumelle, Pine Bluff, and Beebe. The breadth of this coverage from a single Searcy office is worth confirming for locations far from White County.
Review consensus
Taylor is the most frequently praised technician, named in at least 10 reviews for being upfront, knowledgeable, and communicative. Reviewers describe him explaining long-term solutions rather than quick fixes. Eric draws praise across 7+ reviews for fast, efficient plumbing work, including a late-night emergency call at 10:30 PM. Ben gets credit for quickly locating and repairing an outdoor pipe burst. Nathan earned praise for patiently walking a customer through options. Gary and Chris are mentioned together for prompt leak detection work. Multiple reviewers highlight fast response times, with several noting same-day or within-the-hour arrival. Reviewers also consistently mention technicians explaining the problem and process before starting work.
0 found across 40 total reviews at 5.0★. No negative reviews exist in the recent window. With 40 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews to analyze.
The absence of any negative reviews across 40 ratings is statistically uncommon. Several reviews come from single-review accounts, which is normal for a local service business. However, multiple established Local Guides with extensive review histories (78, 152, and 169 other reviews) also gave 5 stars, lending credibility. One review is from Eric Scroggins, who is listed as the location manager on the website, praising the company he manages. The review volume is modest for a franchise that has operated for years, suggesting not all customers leave reviews.
Taylor (plumber/technician — praised repeatedly across 10+ reviews for communication, honesty, and thoroughness). Eric (technician/manager — praised across 7+ reviews for fast, efficient work including late-night calls). Ben (plumber — praised for quickly finding and fixing a burst outdoor pipe). Nathan (technician — praised for patience and clear explanations). Gary (technician — praised alongside Chris for leak detection). Chris (technician — praised alongside Gary for leak detection). Jonathon Malihan (technician — praised for professionalism and courtesy). Mike (technician — praised for professional and knowledgeable service). Zane (technician — partially named in a truncated review, praised for professionalism).
This Roto-Rooter location has a flawless review record driven by two standout technicians: Taylor for plumbing and general service, and Eric for emergency response. Ask specifically whether the Searcy office has performed mold remediation jobs recently, since none of the 40 reviews mention mold work. If your mold problem stems from a plumbing failure, the one-company-handles-everything model is genuinely convenient.
Keep in mind
- Mold remediation is not this location's primary business. Roto-Rooter Searcy is first a plumbing and water cleanup operation that also offers mold remediation. If your mold problem is not related to water damage or plumbing failure, a dedicated mold remediation firm may have more relevant experience.
- The service area claim spans 11 counties across most of central Arkansas, from Pine Bluff to Conway to Searcy. Confirm the Searcy office actually dispatches to your location, because some areas may be served by the Little Rock office instead.
- Every review mentions plumbing or drain work. None of the 40 Google reviews specifically describe a mold remediation job at this location. The mold service exists on their website, but there is no review evidence of it being performed from this office.
- Pricing drew one reviewer's attention. The single 4-star review noted that plumbing work is expensive, though the reviewer also said Roto-Rooter was upfront about costs. Ask for a written estimate before work begins.
- This is an independently operated franchise, not a corporate-owned location. Service quality, pricing, and available services may differ from other Roto-Rooter locations.