Provider profile
Service Master Quality Restoration
Provider snapshot
What this listing says
Northwest Arkansas homeowners and businesses in Springdale, Fayetteville, Rogers, or Bentonville who need a Bryant-family-run ServiceMaster franchise that handles water damage, fire restoration, and mold remediation under one roof with 24/7 availability.
Best for
- Springdale, Fayetteville, Rogers, and Bentonville residents who need water damage or mold remediation from a locally owned franchise with 24/7 emergency response.
- Homeowners dealing with water damage that has led to mold growth, since the company handles both the water extraction and the mold remediation in a single engagement.
- Commercial property owners in northwest Arkansas who need a restoration company with pre-loss planning capabilities and experience coordinating with insurance adjusters.
- Anyone who wants the backing of a national franchise network while working with a family-operated local office.
About this company
ServiceMaster By Quality Restoration is a ServiceMaster Restore franchise serving northwest Arkansas out of Springdale. The Bryant family runs it — Wayne Bryant owns the business, with Judy, Brandon, Dustin, and Weston Bryant all listed as owners and operators. Mike Haney handles business development. The franchise covers Springdale, Fayetteville, Rogers, Bentonville, Bella Vista, and Siloam Springs.
Mold is one of several services here, not the primary focus. This is a full-service restoration company that handles water damage, fire and smoke restoration, storm damage, odor removal, and mold remediation for both residential and commercial properties. Their mold work includes inspection and remediation — identifying growth, containing the affected area, removing contamination, and addressing moisture sources. They also offer board-up, packout, reconstruction, carpet cleaning, and pre-loss planning for commercial clients. Nothing about their mold-specific approach stands out as unusual compared to other ServiceMaster franchises.
The franchise is backed by ServiceMaster Restore's national network, which has been operating for over 65 years. The website displays an IICRC badge. The Springdale office address is 100 East Robinson Ave, though the Google listing shows a Russellville address at 809 S Arkansas Ave — worth confirming which location serves your area.
4.9 stars across 36 Google reviews is a strong rating, though the review volume is modest. Most reviews are brief endorsements of customer service and response times rather than detailed project accounts.
Services
Service area
ServiceMaster By Quality Restoration is based in Springdale, Arkansas, serving the northwest Arkansas corridor. Their website lists Springdale, Fayetteville, Rogers, Bentonville, Bella Vista, and Siloam Springs as service areas. The Google listing shows a second address in Russellville, about 80 miles southeast. If you are between Russellville and Springdale, confirm which office handles your area.
Review consensus
Hunter is the only technician named in multiple reviews. Two reviewers from 2023 describe him responding to a water leak and providing fast, effective service. Armando is thanked by name in one review for showing empathy and kindness during a difficult time. Mike is called out once as a great teacher. Beyond individual names, the most common themes are customer service friendliness, fast response times, and quick turnaround. Several reviewers mention same-day service for water damage emergencies. One reviewer (Ashlea Ernst) noted the company did significant work during flooding in the Fort Smith area.
0 found across 36 total reviews at 4.9★. No one-star reviews exist in the last 18 months. Across 36 total reviews at a 4.9-star rating, there are zero negative reviews to analyze.
The review timeline is unusual. A large cluster of reviews appeared between June 20-27, 2018 (roughly 20 reviews in one week), with very few reviews in subsequent years — only scattered reviews in 2019, 2020, 2023, and 2025. This pattern suggests a one-time review solicitation push in mid-2018. The low review volume since then, despite years of operation, means the 4.9 rating reflects a small and potentially curated sample rather than organic customer feedback over time.
Hunter (technician — praised by two reviewers for fast, effective water damage response). Armando (technician — praised for empathy and kindness). Mike (role unclear from review — praised as a teacher, possibly Mike Haney the Business Development Manager listed on the team page).
The reviews are overwhelmingly positive but thin on detail. If you hire this company for mold work, ask for the name of the technician who will handle your job and their specific mold remediation experience. Get your mold assessment from an independent third party, not from the company that will do the remediation. Confirm which office location — Russellville or Springdale — will dispatch to your address.
Keep in mind
- This company does both mold testing and mold remediation. When the same company identifies a mold problem and then gets paid to fix it, there is a financial incentive to find problems. Ask whether the mold assessment was performed by an independent third party before agreeing to remediation work.
- Mold is not their specialty — it is one of many services alongside water damage, fire restoration, storm cleanup, and carpet cleaning. If you have a complex mold situation, ask how many mold-specific jobs they handle per month and which technicians will be assigned.
- The Google listing address is in Russellville (809 S Arkansas Ave), but the website shows the office at 100 East Robinson Ave in Springdale. Confirm which location will respond to your service call and how that affects response times.
- With only 36 reviews total, the sample size is small for a company that has been operating for years. Most reviews are short and generic. You will not find many detailed accounts of specific restoration projects to evaluate.
- ServiceMaster Restore franchises are independently owned and operated. Service quality, pricing, and capabilities vary by franchise. The national brand reputation does not automatically transfer to the local operation.