Provider profile
SERVPRO of Little Rock Cabot Pine Bluff
Provider snapshot
What this listing says
Central Arkansas homeowners needing water, fire, or mold work from the largest SERVPRO operator in the state, with 24/7 response across a 4,000-square-mile service area from Cabot to Pine Bluff.
Best for
- Homeowners in North Little Rock, Little Rock, Cabot, or Pine Bluff dealing with water damage that needs same-day emergency response.
- Insurance-claim jobs where you want the restoration company to coordinate directly with your carrier, since SERVPRO has standing relationships with most insurers.
- Commercial property managers needing large-loss mitigation across retail, healthcare, or hospitality facilities in central Arkansas.
- Post-fire pack-out and contents restoration when you need belongings moved to a secure facility for cleaning and storage.
- Mold problems tied to water damage, where you want a single company to handle drying, remediation, and reconstruction under one contract.
About this company
SERVPRO of Little Rock, Cabot, Pine Bluff operates out of North Little Rock and covers roughly 4,000 square miles of central Arkansas. The franchise is owned by Donald Legg and Brandon M. Aydlett through their parent company BDE Investments, which runs the largest SERVPRO operation in the state. They handle water damage, fire and smoke restoration, mold remediation, mold testing, storm damage, construction, and a range of cleaning services for both residential and commercial properties.
As a SERVPRO franchise, this location runs on the national brand's systems and training. Their website mentions IICRC certification for technicians and a dedicated storm response team that deploys to disaster sites across the country. They hold General Contractor License 24320 in Arkansas, which means they can handle rebuild work in-house rather than subbing it out. They also do contents packout, storing and restoring belongings at their own facility.
The franchise opened on January 2, 2002, originally serving the northwest portion of Little Rock. Over the past two decades, BDE Investments expanded through acquisitions to cover the area from Cabot to Hot Springs, Perryville to Pine Bluff. They sit on the SERVPRO Large Loss team, handling bigger commercial jobs alongside other franchises when needed.
A 4.9-star rating across 292 Google reviews is unusually high for a restoration company at this volume. Most of the praise centers on specific field staff rather than the company in general, which suggests the front-line crews drive the reputation more than the brand name alone.
Services
Service area
Headquartered at 7517 Counts Massie Rd in North Little Rock, Arkansas. The franchise covers roughly 4,000 square miles of central Arkansas, including Little Rock, North Little Rock, Sherwood, Jacksonville, Maumelle, Cabot, Pine Bluff, White Hall, Ferndale, Roland, Scott, Wrightsville, Cammack Village, and College Station. The website also references coverage extending to Hot Springs and Perryville, which pushes the western and southern boundaries well beyond the Little Rock metro.
Review consensus
Brenda Aaron dominates the positive reviews. She appears in well over 20 reviews spanning pack-out, cleaning, carpet work, and fire restoration. Reviewers describe her as attentive to detail and someone worth requesting by name. Shelby gets repeated praise for water damage demo work and clear communication. JB pairs frequently with Brenda on cleaning and HVAC jobs. Lacey and Allen draw consistent praise for demolition and mitigation, with reviewers noting their ability to explain each step. Amanda earned specific thanks for patience during a stressful situation. Rhasade McCollum, Clay Park, and Tyler Jameson handled water damage mitigation together and received praise for punctuality and professionalism. Rance and Jordan appear in multiple reviews for initial response and project management. The common thread across positives: crews show up on time, explain what they are doing, and treat belongings with care.
2 found across 292 total reviews at 4.9★. The one detailed complaint (April 2026) describes a slab leak job where the company removed kitchen cabinets without insurance approval and then left the homeowner, an elderly woman with diabetes and congestive heart failure, without a functioning kitchen for over seven weeks. The reviewer frames this as a communication and follow-through failure between the field team, local management, and the insurance company. The owner response was a generic request to call, without acknowledging the cabinet situation or the timeline. The second 1-star review (Allen Hardman, July 2025) contained no text and received the same template response. A 2-star review from Tim McMennamy (October 2025) also had no text, but the owner response oddly thanked him for kind words about Brenda and Danyelle, suggesting a rating-response mismatch.
The owner responses to all three negative reviews follow the same template: thank the reviewer, express concern, ask them to call. None engage with specifics. This contrasts with the overwhelmingly positive review volume and suggests the company relies on its high rating to absorb occasional complaints rather than addressing them publicly. The Tim McMennamy response mismatch (thanking a 2-star reviewer for praise that does not appear in the review) hints at a copy-paste error in their review management process.
Brenda Aaron (pack-out lead, cleaning, carpet cleaning — overwhelmingly positive across 20+ reviews). Shelby (water damage demo, project coordination — positive). JB (cleaning, HVAC — positive). Danyelle/Danielle (cleaning, pack-out — positive). Robin (pack-out — positive). Lacey/Lacy (demolition, mitigation — positive). Amanda (customer coordination — positive). Clay Park (water damage mitigation — positive). Tyler Jameson (water damage mitigation — positive). Rhasade McCollum (water damage supervisor — positive). Rance (manager, initial response — positive). Jordan (project management, initial response — positive). James (communication during biohazard — positive). Tiffany (pack-out, cleaning — positive). Rick (HVAC, cleaning — positive). Tracy Bunting (project lead — positive). Nathan (cleaning — positive). Enrique (construction/repairs — positive). Natasha (office, initial phone contact — positive). Shawna (office coordination — positive). Danny (mitigation crew — positive). London (pack-out — positive). CC/CeCe/Cici (pack-out, move-out — positive). Taya (crew — positive). Toney/Tony (crew — positive). Kea (cleaning — positive). Shane (crew — positive). Terrance (restoration — positive). Zach (demo — positive). Courtland (crew — positive). Nico (crew — positive). Darren (crew — positive). Casey (crew — positive). Lagena/Lajeana (cleaning — positive). Courtney (crew — positive). Dewayne (crew — positive). Mike (assessment, cleaning — positive). Allen (mitigation — positive). Cele Wicker (cleaning — positive). Mark (project lead — positive). John (mitigation — positive). Amber (office, contracts — positive). Jon (coordination — positive). Duncan (crew — positive). Claire (pack-out — positive).
Ask for Brenda by name if your job involves pack-out or cleaning; she has the deepest track record in the reviews. For water damage mitigation, Shelby, Lacey, and Clay Park each have multiple positive mentions. Watch the handoff between field work and reconstruction closely. The one serious complaint centered on a gap between demo and rebuild, not the initial emergency response.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Get an independent mold test before committing to remediation work.
- One detailed 1-star review (April 2026) describes kitchen cabinets removed without insurance approval and not replaced for over seven weeks, leaving an elderly homeowner without a functioning kitchen. The owner response did not address the specifics.
- Their service area claim spans roughly 4,000 square miles. Response times to the edges of that footprint, particularly Pine Bluff (about 45 miles south) or Hot Springs, could be significantly longer than in the Little Rock metro.
- This is a franchise operation. While the local owners have run it since 2002, staffing and crew quality can vary. The reviews show a large roster of field workers, so your experience depends on which crew you draw.
- All three owner responses to negative reviews follow a template pattern, asking the reviewer to call without engaging with specifics. That suggests reputation management rather than public problem-solving.