Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
North Little Rock and Central Arkansas homeowners who need mold remediation tied to water damage and want a single company to handle plumbing repair, water extraction, drying, and mold removal in one call.
Best for
- North Little Rock, Little Rock, and Central Arkansas homeowners dealing with mold growth after a pipe burst, sewer backup, or storm flooding who want plumbing repair and remediation from one company.
- Commercial property owners — restaurants, offices, multi-unit buildings — who need water damage and mold handled quickly to minimize business interruption.
- Anyone facing an after-hours water emergency who needs immediate response, since this location dispatches technicians around the clock including weekends and holidays.
- Homeowners with insurance claims who want a company that documents damage with photos, moisture readings, and drying logs and coordinates directly with the adjuster.
- Buyers in outlying areas like Cabot, Conway, Searcy, or Pine Bluff who need a restoration company willing to travel across Central Arkansas.
About this company
Roto-Rooter Plumbing & Water Cleanup in North Little Rock is a national franchise location operating as an independent contractor out of 9022 Landers Rd. Managed by Eric Scroggins, this office covers the entire Little Rock metro and 11 surrounding counties in Central Arkansas. Mold remediation is one piece of a broader service menu that starts with plumbing and extends through water damage restoration.
The structural advantage here is that Roto-Rooter handles the plumbing repair that caused your water damage, the water extraction and drying, and the mold remediation — all with one company. Their website describes IICRC-trained technicians using HEPA air scrubbers, commercial dehumidifiers, and antimicrobial treatments. When mold is suspected after water damage, they bring in an independent indoor environmental professional to test before their remediation crew does the removal. That separation between testing and remediation is worth noting.
Roto-Rooter has operated nationally since 1935. This North Little Rock location runs 24/7, 365 days a year, with fully stocked service vehicles. They offer Synchrony financing, military and senior discounts, and work directly with insurance companies on documentation. The website emphasizes upfront pricing with no hidden fees, though reviewer experiences with actual pricing vary.
4.8 stars across 1,817 Google reviews is a strong rating at high volume. The sheer number of reviews reflects a busy operation handling dozens of calls per week across plumbing, drains, water damage, and restoration. Most reviewers praise same-day or same-hour response times.
Services
Service area
Headquartered at 9022 Landers Rd, Ste G, North Little Rock, AR 72117. This location serves the entire Little Rock metro including Little Rock, Maumelle, Sherwood, Jacksonville, Gravel Ridge, Bryant, Cabot, Conway, and Searcy, extending south to Pine Bluff. The website lists 11 counties: Pulaski, Saline, Lonoke, White, Faulkner, Jefferson, Arkansas, Grant, Van Buren, Monroe, and Prairie. That covers a large swath of Central Arkansas.
Review consensus
Same-day and same-hour response times dominate the positive reviews. Multiple reviewers called in the morning and had a technician at their door within 30 minutes to two hours. Nathan stands out as the most-named technician — reviewers praise him for Saturday evening availability, going above expectations, and clear communication. Buck receives repeated praise for handling gas leaks, plumbing emergencies, and diagnostic work with patience and thoroughness. Chris draws consistent mentions for fast emergency response and straightforward pricing explanations. Eric (a technician, distinct from manager Eric Scroggins) is praised for kitchen and sewer line work, including going to bat with the city on a customer's behalf. Zack and Daniel both receive strong marks for weekend responsiveness and efficiency. Drake honored a 30-day guarantee on a repeat clog. Several reviewers mention technicians explaining options clearly and not pushing unnecessary work.
22 found across 1,817 total reviews at 4.8★. Pricing is the dominant complaint across legitimate negative reviews. Devin, a Local Guide with 64 reviews, reported paying $450 for a 35-minute pinhole leak repair and called the flat-rate justification "made up garbage." Kimberly Hill paid $499 for drain cleaning and said she had never paid more than $200. Cristina noted strong work quality but objected to being charged a full hour for a repair that took minutes. Nicole Smith's detailed, updated review documents a $5,500+ sewer job where the office failed to provide proper itemized invoices for months, complicating her reimbursement from the utility company. Sheila Roy described a technician who identified as a student, lacked a camera, and created additional problems after snaking her line. Separately, roughly 8 one-star reviews from April 12-14, 2026 appear coordinated — all received identical owner responses stating the reviewers could not be found in the system and were linked to a former employee.
The pricing complaints follow a structural pattern common to large franchise plumbing operations: technicians work on commission (as stated by one reviewer and not disputed by the owner response), and flat-rate pricing means simple jobs cost the same as complex ones. The owner responses to pricing complaints are consistent — they defend the rates as reflecting quality and warranty — but never engage with the specific dollar amounts. Meanwhile, the billing documentation issue that Nicole Smith and G Thorns describe points to a back-office gap where receipts generated through an app lack the detail needed for third-party reimbursement. Owner response quality varies: some are personalized and substantive, while others read as template language. The April 2026 cluster of reviews linked to a former employee suggests an internal dispute that spilled onto Google.
Nathan (technician — praised repeatedly for weekend/evening availability, going above expectations, clear communication). Buck (technician — praised for handling gas leaks, plumbing emergencies, thoroughness, professionalism). Chris (technician — praised for fast emergency response, straightforward pricing, holiday availability). Eric (technician — praised for kitchen sink and sewer line work, advocacy with city). Zack (technician — praised for weekend responsiveness, speed, professionalism). Daniel (technician — praised for camera inspection, fast diagnosis, water heater replacement). Drake (technician — praised for honoring 30-day guarantee). Gary (technician — praised for patience, helping with home warranty communication). Duck (restoration operations manager — praised for damage assessment thoroughness). Andy (technician — praised for explaining options, helping with home warranty). Tyler (technician — praised for sewer line work). Taylor (technician — positive). Dillon (technician — praised for hard work in difficult conditions). Coy (technician — praised for knowledge). Glenn (technician — praised for professionalism). Dakota (technician — praised for thoroughness, kindness). Jon (technician — praised for speed, professionalism). Garrett (technician — named negatively by Nicole Smith for lack of follow-through on sewer diagnosis).
Get the full price in writing before any work starts, and confirm what the flat rate includes. If you need itemized invoices for insurance or utility reimbursement, establish that requirement upfront. Ask for Nathan, Buck, or Chris by name — they draw the strongest and most consistent praise. For mold-specific work, ask how many mold remediation jobs this North Little Rock office has completed recently and whether the assigned crew holds IICRC mold credentials individually.
Keep in mind
- Roto-Rooter uses flat-rate pricing, not hourly. Multiple reviewers report charges of $400 to $500 for drain cleaning or minor repairs that took under an hour. The company's owner responses defend the pricing as including warranty and quality assurance, but the gap between Roto-Rooter's rates and independent plumber rates is a consistent sore point. Get the full price in writing before authorizing work.
- Several reviews mention difficulty getting itemized invoices on company letterhead. Nicole Smith spent months trying to get proper billing documentation for a utility reimbursement. If you need detailed invoices for insurance or third-party reimbursement, confirm the documentation format before the job starts.
- A cluster of about 8 one-star reviews appeared in April 2026 from accounts the owner says are connected to a former employee. The owner responded to each stating the reviewers could not be found in their system. This inflates the one-star count but does not represent actual customer experiences.
- Mold remediation is listed as a service on the national website, but local Google reviews do not mention mold-specific jobs at this location. Plumbing and water damage dominate the review base. Ask directly about the local crew's mold remediation experience and how many mold jobs this office handles per month.
- The service area spans 11 counties and dozens of cities from Conway to Pine Bluff. Response times in outlying areas will not match the 30-minute arrivals reviewers report in North Little Rock proper.