Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Little Rock homeowners dealing with water damage who want plumbing repair and mold cleanup handled by one company under a single call, with 24/7 dispatch across 11 counties.
Best for
- Little Rock metro homeowners who need water damage restoration and the plumbing repair that caused it handled under one company.
- After-hours and weekend emergencies — they dispatch 24/7 with no extra charge for nights, weekends, or holidays.
- Homeowners who want their restoration company to bill insurance directly and handle claims documentation.
- Commercial properties in Pulaski, Saline, Faulkner, or Lonoke counties that need scalable water extraction and drying.
About this company
Roto-Rooter in Little Rock is a national franchise location that doubles as both a plumbing company and a water damage restoration operation. That combination is the main draw: when a pipe bursts and soaks your floors, they send plumbers to fix the pipe and a restoration crew to extract water, dry the structure, and handle mold remediation — all billed through one company. The Little Rock location operates as an independent contractor under the Roto-Rooter brand, managed by Eric Scroggins, out of 7123 I-30.
The mold remediation side uses HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Their restoration technicians hold IICRC certifications, and the website says they follow IICRC drying and cleanup standards. They bill insurance companies directly and document jobs with photos, diagrams, and drying logs. One genuine differentiator: because they have their own plumbers on staff, they can fix the moisture source and start remediation on the same visit rather than waiting for a third-party plumber.
The national brand has operated since 1935. The Little Rock office claims a combined 110 years of plumbing experience among its technicians, and their plumbers hold Master Plumber credentials from Arkansas's 4-year plumbing school program. They carry plumbing license MP6600.
4.9 stars across 168 Google reviews is unusually high for a franchise operation. Most of the written reviews mention individual technicians by name and describe fast response times, which suggests the local team rather than the brand is driving the rating.
Services
Service area
Headquartered at 7123 I-30, Suite 23, Little Rock, AR 72209. Serves the entire Little Rock metro across 11 counties: Pulaski, Saline, Faulkner, Lonoke, White, Jefferson, Arkansas, Grant, Van Buren, Monroe, and Prairie. Named cities include Conway, Benton, Bryant, Cabot, Jacksonville, North Little Rock, Sherwood, Maumelle, Searcy, Pine Bluff, and Stuttgart. That is a wide geographic claim — some of these cities are 60+ miles from the Little Rock office.
Review consensus
Eric is the most frequently named technician, appearing in at least seven reviews for drain clearing, toilet repair, and leak diagnostics. Reviewers describe him as quick, honest, and willing to explain what he finds. Chris Ballard and Chris (likely the same person or two techs) draw praise for upfront cost estimates and calling a supervisor for free camera inspections. Taylor Staton gets cited for fast response on clogs and leaks, with one reviewer noting a 30-minute arrival for a kitchen sink job. Multiple reviewers mention same-day or next-day scheduling and after-hours availability. Laura Cantrell's review highlights the one-call model in action: Taylor fixed the leak, Sean handled insurance, and Anthony ran mitigation — three roles, one company.
3 found across 168 total reviews at 4.9★. 3 found across 168 total reviews at 4.9 stars. Amanda Ray Cox (May 2026) described a two-step sales process: a "field manager" arrived first and pushed for an insurance claim before any plumber showed up. When the plumber finally came, he quoted close to $600 for a repair another plumber completed for $125. The owner responded that misleading customers was not their intention and said they tried to contact her. The other two 1-star reviews (Bailey Parker, Joshua Flake, both April 2026) contain no text. The owner's response to both is identical, stating the reviewers appear connected to a former employee and threatening legal action — an unusual response that suggests an internal personnel dispute rather than customer complaints.
The owner responds to 100% of negative reviews, but the response quality varies. The two text-free 1-star reviews received identical copy-paste replies threatening legal action. The substantive complaint from Amanda Ray Cox received a more personalized but still non-specific response. The 3-star review from Brittany Smith about an unreset toilet received a response that acknowledged the issue but offered no concrete resolution. This mix of personalized and template responses suggests active reputation monitoring without consistent follow-through on the actual problems.
Eric (plumber/technician — praised in 7+ reviews for fast diagnostics, honesty, and clear explanations). Chris Ballard (technician — praised for upfront pricing and thoroughness). Taylor Staton (technician — praised for fast response and leak repair; named in one 3-star complaint for not returning to reset a toilet). Mike/Mike Brown (supervisor/technician — praised for punctuality and follow-through). Drake (technician — praised for quick scheduling and efficient problem-solving). Nathan (technician — praised for courtesy and timeliness). Tyler (technician — praised alongside Chris). Sean (field manager/insurance — praised for handling insurance claims). Anthony (mitigation — praised for restoration work). Jordan Wurl (restoration crew — praised for explaining the process). Taylor (negative: removed toilet in May 2025, did not return to reset it through January 2026).
Ask for Eric, Chris Ballard, or Taylor Staton by name if your job involves plumbing repair alongside mold or water damage work. Watch the initial visit — if a field manager arrives first and pushes hard for insurance involvement on a straightforward repair, get a second quote before committing. The 4.9-star rating across 168 reviews is strong, and the company responds to every negative review, though the quality of those responses ranges from genuine engagement to legal threats.
Keep in mind
- This is a plumbing company that added mold remediation as a secondary service. Mold work is a fraction of what they do, so the crew handling your mold job may have less day-to-day mold experience than a dedicated remediation company.
- One reviewer described a sales-oriented first visit: a "field manager" arrived before the plumber and pushed for an insurance claim and additional work. The quoted price was nearly five times what a local plumber charged for the same repair.
- The service area spans 11 counties and dozens of cities across central Arkansas. Response times in outlying areas like Stuttgart, Searcy, or Pine Bluff may differ from Little Rock proper.
- They do not perform mold testing — you would need a separate environmental consultant for pre- and post-remediation sampling.
- One 3-star review described a technician who removed a toilet, promised to return to reset it, and never came back for eight months.