Provider profile
All-Clean USA
Provider snapshot
What this listing says
Hot Springs and central Arkansas homeowners who need a restoration company with 30+ years in business and three Arkansas offices that can respond to water-driven mold emergencies around the clock.
Best for
- Hot Springs, Little Rock, and surrounding central Arkansas homeowners dealing with mold growth after water damage who want one company from extraction through rebuild.
- Property owners who want mold testing handled by an independent third party rather than the same crew doing the cleanup.
- Commercial facility managers, including churches, schools, and hotels, who need a restoration company with a dedicated commercial response program.
- Homeowners facing emergency water or mold situations who need same-day or next-day response with 24/7 availability.
- Arkansans in the Jonesboro or Conway areas who need a mold remediation company with a local office rather than a franchise dispatching from out of region.
About this company
All-Clean USA is an Arkansas-based restoration company headquartered in Hot Springs, with additional offices in Conway and Jonesboro. Their Google listing categorizes them as a water damage restoration service, but their scope runs wider: mold remediation, fire and smoke damage, content cleaning, storm damage, and full reconstruction. They handle both residential and commercial properties, including churches, schools, hotels, and restaurants through a dedicated commercial program they call PRIME Promise.
On the mold side, they use FLIR thermal imaging cameras to locate moisture sources. They bring in third-party environmental consultants to confirm mold presence and write remediation plans, then use air scrubbers during cleanup and apply antimicrobial treatments. After remediation, the same third-party consultants return for clearance testing. That separation between testing and remediation work is unusual for a restoration company and reduces the conflict of interest that comes with doing both.
Founded in 1993 by CEO Brett Overman, All-Clean USA has operated for over 33 years. They staff a 24/7/365 emergency hotline and position themselves as a single-source provider from initial water extraction through final reconstruction. Their website emphasizes that they handle the full cycle of disaster recovery rather than handing off reconstruction to a separate contractor.
4.9 stars on Google with 51 reviews and zero negatives in the last 18 months is an unusually clean record. The review volume is modest, but the consistency across multiple years of feedback is notable.
Services
Service area
All-Clean USA is headquartered in Hot Springs, Arkansas, with additional offices in Conway (central Arkansas) and Jonesboro (northeast Arkansas). Their Google listing is associated with the Hot Springs location at 169 Akers Road. They position themselves as serving the state of Arkansas broadly through these three regional offices.
Review consensus
Jeff Johnson is the most frequently named employee, praised by Catherine Manganaro, Sue Mapp, Felicia McNeely, Whitney Avra, Deb Beatty, Anita Watson, Griffin Smith, and Ace Leawood for fast response, clear communication, and willingness to adjust estimates downward when work took less time. Catherine Manganaro specifically noted Jeff amended an estimate to save her money. Nick draws praise from Nonya, Whitney Avra, and Anita Watson for on-site cleanup work and being attentive during stressful situations. Lauren is praised by Nonya, Catherine Manganaro, and Sue Mapp for responsiveness and pleasant communication. Charles Abel is praised by Alisha Ballard for seamless restoration work. Heather is singled out by Donna Harris for empathy during content salvage. Danny Jo Crawford is praised by Beaver Johnson for exceeding expectations with fair billing. Multiple reviewers highlight same-day or next-day response and strong insurance coordination.
0 found across 51 total reviews at 4.9★. (0 found across 51 total reviews at 4.9★) No negative reviews appear in the last 18 months. The review record across the visible timeframe is uniformly positive.
The review pattern is dominated by water damage and fire emergencies rather than mold-specific work. Nearly every review describes a flooding event, pipe burst, or fire followed by cleanup and reconstruction. This suggests mold remediation is a secondary service line rather than the company's primary workload. The 4.9-star rating with zero recent negatives is exceptionally clean, but the modest review count (51 over 33 years) means the sample size is small.
Jeff Johnson (project lead/manager — consistently positive, named in 8+ reviews for communication, responsiveness, and fair billing). Nick (field crew — positive, praised for attentive on-site work). Lauren (office/field coordinator — positive, praised for responsiveness and communication). Charles Abel (restoration crew — positive, praised for seamless work). Heather (content specialist — positive, praised for empathy during salvage). Danny Jo Crawford (crew member — positive, praised for exceeding expectations).
All-Clean USA's strongest signal is Jeff Johnson. Ask for him by name when you call. The company's track record is built on water damage and fire response, so if you are hiring them specifically for mold remediation, ask about their recent mold project volume and confirm the third-party testing firm they use. The zero-complaint record is reassuring but the modest review count means you should still verify their mold-specific experience before committing.
Keep in mind
- All-Clean USA offers mold remediation and coordinates mold testing, though they use third-party environmental consultants for the testing and clearance steps. Confirm that the testing firm they use is truly independent and not financially tied to All-Clean before proceeding.
- The company's primary reputation is in water damage and fire restoration, not standalone mold work. Most Google reviews reference water damage, floods, or fire cleanup rather than mold-specific projects. Ask how many dedicated mold remediation jobs they complete per month.
- They claim statewide coverage across three offices (Hot Springs, Conway, Jonesboro), but Arkansas is a large state. Confirm response time for your specific location, especially if you are between service areas.
- With only 51 Google reviews over 33 years of operation, review volume is low relative to the company's age. This could reflect a smaller operation or a customer base that skews toward insurance-referred work where reviews are less common.
- Their website uses broad language about services (tornado, lightning, wind, flood) that reads more like a coverage checklist than a reflection of regular project volume. Ask about their recent project history for your specific damage type.