Provider profile
ServiceMaster By Quality
Provider snapshot
What this listing says
Northwest Arkansas homeowners dealing with water or fire damage who want a family-owned ServiceMaster franchise with deep insurance agent relationships and 24/7 response across the Springdale-to-Fort Smith corridor.
Best for
- Homeowners in Springdale, Fayetteville, Rogers, Bentonville, or Fort Smith who need water damage restoration with insurance coordination
- Property owners whose insurance company recommended ServiceMaster and want a franchise with strong carrier relationships
- Commercial property managers who need pre-loss planning and a restoration partner with 24/7 availability
- Anyone dealing with mold after water damage who wants a single company to handle both cleanup and remediation
About this company
ServiceMaster By Quality is a family-run ServiceMaster Restore franchise covering Northwest Arkansas from Springdale to Fort Smith. The Bryant family — Wayne, Judy, Brandon, Dustin, and Weston — owns and operates the business, with Mike Haney handling business development and Billie Eppler serving as the primary point of contact for insurance agents and customers. They handle water damage, fire and smoke restoration, mold remediation, storm damage, odor removal, and reconstruction.
What stands out here is the insurance industry connection. This franchise hosts continuing education classes for insurance agents, partners directly with carriers like State Farm and Farmers, and a significant share of their Google reviews come from local insurance agents praising the working relationship. Their mold CE curriculum covers containment, negative air, and antimicrobial use, which suggests their field crews follow those same procedures. They also offer commercial pre-loss planning and packout services, which go beyond what most restoration companies in this market provide.
The Bryant family has operated this franchise for many years, with Billie Eppler noting 17 years with the company in her own review. The team page lists seven people by name, which is unusual transparency for a restoration franchise. The Springdale office is at 100 East Robinson Ave, with a second address in Fort Smith.
A 5.0-star rating across 53 Google reviews with zero negatives in the last 18 months is rare for any service business. A meaningful number of those reviews come from insurance agents rather than direct consumers, which inflates the count somewhat — but the homeowner reviews that do exist are consistently positive, naming specific crew members and describing real jobs.
Services
Service area
Based in Springdale (100 East Robinson Ave) with a second location in Fort Smith (5909 Remington Cir). Serves Northwest Arkansas including Fayetteville, Rogers, Bentonville, Bella Vista, and Siloam Springs.
Review consensus
Billie Eppler is named in at least eight reviews as the go-to contact who follows up, coordinates with insurance agents, and checks in on customers. Shawn is praised for nearly 20 years of experience and hands-on knowledge during water jobs. Mike Haney is recognized for business development and direct customer support. Barbara, Lupe, Donna, Beverly, and Jenny are repeatedly named for cleaning work after fire and water damage. Chris and Zack are praised for quick water extraction and clear explanations of the drying process. Reviewers consistently highlight fast response times and willingness to answer questions throughout the job.
0 found across 53 total reviews at 5.0★. No negative reviews found. (0 found across 53 total reviews at 5.0 stars)
A notable share of the 53 reviews come from insurance agents and industry partners rather than direct consumers. Several reviewers identify themselves as agents with State Farm, Farmers, or other carriers. Billie Eppler, who works at the company, also left a 5-star review describing her own experience as both employee and customer. This review profile reflects a company deeply embedded in the local insurance network, which is a strength for claims coordination but means the review pool skews toward business relationships rather than arms-length consumer feedback.
Billie Eppler (insurance liaison / customer contact — praised repeatedly for follow-up and coordination). Shawn (technician, nearly 20 years with company — praised for knowledge and professionalism). Victor (technician — praised alongside Shawn for water damage work). Mike Haney (business development manager — praised for responsiveness). Micah Scott (role unclear — praised for water damage response). Barbara/Barb (cleaning crew — praised repeatedly across fire and water jobs). Lupe (cleaning crew — praised repeatedly for responsiveness and texting availability). Donna (cleaning crew — praised for fire and water cleanup). Beverly (crew lead — praised for managing jobs). Jenny (cleaning crew — praised for fire cleanup). Chris (technician — praised for water extraction). Zack (technician — praised for water extraction alongside Chris). G (technician — praised for sewer backup work). Dennis (packout crew — praised for careful handling). Nelson (packout crew — praised). Jeremy (packout crew — praised). James (crew — praised for quick turnaround). Armando (role unclear — praised for empathy and kindness).
This is a well-connected restoration franchise with a crew that reviewers name by first name and praise individually. If your insurance company recommends them, that relationship is likely genuine. Ask for Billie Eppler as your point of contact, and request Shawn if your job involves water damage. Get a separate mold assessment before agreeing to any remediation scope.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest — the same company that tells you how bad the problem is also profits from fixing it. Get an independent mold assessment before committing to remediation work.
- Many of their 53 Google reviews come from insurance agents and industry contacts, not homeowners. The rating reflects strong agent relationships, but you are getting fewer direct consumer experiences to evaluate.
- This is a franchise of a national brand. Service quality depends on the local owner-operators and their crew, not the corporate name. The Bryants run this location, which is a good sign, but franchise standards can vary.
- Their service area covers Springdale to Fort Smith and across Northwest Arkansas. Confirm response times for locations farther from their two offices.