Provider profile
911 Restoration of Central Arkansas
Provider snapshot
What this listing says
Conway and Central Arkansas homeowners dealing with water damage or mold who want a franchise-backed crew led by Jay Harris with same-day response.
Best for
- Conway and Central Arkansas homeowners who need water damage dried out and mold removed under one contract.
- Buyers who want a single technician (Jay Harris) to walk them through the process from inspection to completion.
- Commercial property managers needing multi-service restoration, including fire, sewage, and sanitization.
- Homeowners whose mold problem followed a water event and want both issues handled by one crew.
- Sellers or buyers dealing with unusual remediation needs like nicotine damage in a home.
About this company
911 Restoration of Central Arkansas is a locally owned franchise based in Conway that handles water damage, mold, fire restoration, and a handful of niche services like nicotine remediation and air duct cleaning. They operate out of 940 Jeanette Drive and cover 23 communities across Central Arkansas, from Little Rock and Hot Springs to Searcy and Heber Springs. Water damage is their bread and butter, but mold work makes up a visible share of their recent reviews.
Their mold process uses infrared cameras and moisture meters for detection, plastic sheeting with negative air pressure for containment, HEPA air scrubbers and vacuums during removal, and antimicrobial treatments afterward. They handle structural repairs in-house, including drywall, flooring, and insulation replacement. The website claims a 45-minute response time and 24/7 availability, and multiple reviewers confirm same-day or next-day arrivals.
They are part of the national 911 Restoration franchise network. Their IICRC-certified technicians work both residential and commercial jobs. Chad is the owner, and Jay Harris functions as the primary field technician across most of their recent projects. The team also includes Tim Reed, Zack, Todd, Travis, and Matt.
4.8 stars across 117 Google reviews is a strong record, especially with only 2 complaints in the last 18 months. The volume of detailed, specific positive reviews suggests consistent execution rather than a few lucky jobs.
Services
Service area
Based in Conway, Arkansas at 940 Jeanette Drive. They list 23 service areas across Central Arkansas including Little Rock, Jacksonville, Searcy, Hot Springs, Maumelle, Cabot, Benton, Bryant, Beebe, Lonoke, Morrilton, Russellville, Heber Springs, Fairfield Bay, Clinton, Vilonia, Greenbrier, Ward, and Faulkner and Pulaski counties. That is a wide geographic spread from a single Conway office.
Review consensus
Jay Harris dominates the positive reviews. Reviewers describe him as knowledgeable, communicative, and willing to explain the full scope of work before starting. He shows up for mold inspections, water damage mitigation, crawlspace evaluations, fire restoration, and nicotine remediation. Multiple reviewers mention him checking in at unusual hours and providing same-day inspections. Tim Reed gets praise for managing larger projects and communicating with insurance companies. Chad, the owner, is noted for hands-on involvement and patience. Zack earned praise for daily reliability during extended jobs. Across the board, reviewers highlight fast response times, clear explanations of the damage, and willingness to coordinate with insurance adjusters.
2 found across 117 total reviews at 4.8★. Chris H (June 2025) called for help and says the person on the phone was hard to hear, told him they could not help, and hung up on him. No owner response was posted. Robert Virgil (October 2025) left 2 stars with no review text. The owner responded that pricing reflects standardized industry rates and equipment costs, and invited him to discuss the specifics.
The negatives do not form a pattern. One is a phone interaction issue, the other a pricing concern with no detail. The owner responded to one of two recent complaints (50% response rate). The pricing response was specific and addressed the concern directly rather than using a template. The overwhelming volume of positive reviews naming specific staff and describing specific projects suggests the negatives are isolated incidents rather than systemic problems.
Jay Harris (lead technician — praised in 20+ reviews for communication, knowledge, and same-day response). Tim Reed (project manager — praised for insurance coordination, managing large jobs, and clear communication). Chad (owner — praised for hands-on involvement and patience). Zack (technician — praised for daily reliability and upbeat attitude). Matt (technician — praised for communication and responsiveness). Todd (technician — praised for quality work). Travis (technician — praised alongside Jay). Adam (technician — mentioned in team context). AJ (technician — mentioned in team context).
Ask for Jay Harris if your job involves mold or water damage. He handles the bulk of their field work and reviewers consistently describe him as someone who explains the full picture before starting. Get an independent mold test first since they do both testing and remediation. Request an itemized estimate upfront to avoid the pricing surprise one reviewer experienced.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest: the same company identifying the problem profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- They are a franchise of the national 911 Restoration brand. Your local experience depends on this specific Conway team, not the national reputation.
- Their service area spans 23 communities across Central Arkansas. If you are on the outer edges (Russellville, Fairfield Bay, Clinton), confirm response times before booking.
- One reviewer left a 2-star rating over pricing. The owner responded that they use standardized industry pricing. Ask for an itemized estimate before work begins.
- The 45-minute response time is a website claim. Reviewers confirm fast arrivals, but most describe same-day or next-morning, not 45 minutes.